Subcategories

  • All resolved bugs and issues

    192 Topics
    5k Posts
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  • All 0s on the watch while alpine skiing

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    A
    @Dimitrios-Kanellopoulos here you go https://forum.suunto.com/topic/2137/alpine-skiing-mode-issues
  • No Suunto notifications

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    B
    super annoying when notifications stop working like that! Have you tried checking the app’s notification settings or making sure Do Not Disturb isn’t on? Also, updating the app or restarting your device might help.
  • Android 4.30.* generic comments

    android
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    Tommaso PaolettoT
    @Mff73 thanks for the explanation. That’s right, in “my profile->map” section the dots are plain, and in that screen I can tap only some of the points to see my activities. So I can reproduce your bug. @sartoric those points are the real starting points of my activity “heatmap”. So I will file an enhancement to see also those points as “clickable” to access old activities in a quicker way ( myprofile -> map is not so intuitve as clicking on the main map icon on home screen)
  • Suunto Spartan Ultra - Unable to Sync Large PTL 2021 Run

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    Juraj ŠintálJ
    hello, I have similar problem with syncing new activities. do not depend on distance. this is happening. 1- turn on BT on smartphone 2- open SA and tap on watch icon [image: 1641152933586-279e1e15-d466-40b7-a17b-78bc14eccea8-image.png] then the syncing started picture above then it continue wit syncing POI, GPS performance, then sa shows syncing activity data [image: 1641153561443-cbffb055-c074-43e1-998e-643c537d34ee-image.png] and then, inmediatelly the syncing crash with this [image: 1641153667805-3a332f6c-7db9-4bef-9f7a-3c06665690dd-image.png] tap on retry finish with same problem. then I turn on and off BT on device. not help restart smartphone and watch. not help forget watch restart both devices, pair watch again. not help forget, uninstall SA, restart both devices, pair them again. not help but after many times tapping on retry, turning BT on/off, restarting devices the activity sync. I dont know which step help. EDIT: steps, calories, sleeping is synced watch Spartan ultra - latest ver. SA - 4.49.1 no beta smatphone moto g9 power android 11 - actualization from 1. november 2021
  • Android 3.53.0 Generic comments

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    sartoricS
    If I try to edit a route (GPS inactive) the map is not centered on the route and is shown at the the lowest zoom level. Same issue with active GPS If I rotate the phone while in edit mode, at each rotation it does something center map to route zoom + zoom + zoom + … looks like it stop zooming at a certain point (doesn’t seem to be the max zoom level) Maybe is a map refresh issue ? Is it just my problem ?
  • Suunto app constantly crashes

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    Mff73M
    @daveancell Beta Powa !
  • Elevation Graph Position incorrect using Suunto App Routes

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    Jordi NunezJ
    Hi there! @Dimitrios-Kanellopoulos This new version fixed it!! I didn’t mention before because I just forgot about this forum sorry. I was up in the mountains Thank you all!
  • Maps not visible in Android app version 4.17.7

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    S
    So whats the solution here to the black maps screen? In simple non-tech speak… Not had this before - every activity I have up to 05/09/20 are ok. All activities from 07/09/20, then the map is black. As someone noted it is only the terrain map that is unavailable, all others are possible to be used. I have a Suunto Ambit 3 Peak and a Sony Xperia XA2 Android phone if that is relevant Thanks in advance for any help on this
  • Android 4.15.2 : Generic Comments

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    M
    @Dimitrios-Kanellopoulos any update on this problem?
  • Android 4.31.* generic comments

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    freeheelerF
    @Jamie-BG [image: 1606495193474-screenshot_20201127-173914.png] and here’s my favourite chairlift activity [image: 1606495489577-screenshot_20201127-174402.png]
  • Blockers to full SA adoption

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    S
    @borgelkranz said in Blockers to full SA adoption: What I miss: Training plans and planned moves Suunto movie Tags Connection with Stryd Several metrics, e.g., power Customization for interval screens Filtering notifications A web page or desktop variant (also for Linux) Workout planner I stick with borgelkranz (and others).
  • heart rate zones ambit 3 peak

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    Fabrice LedieuF
    @andrasveres thanks, same conclusion as mine … really unbelievable because how much time you spent in the different HR zones is, unless my mistake, one of the most important information from a training point of view … it’s just a pitty …
  • 4.69.x

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    Andi BuzerA
    @v-sacre sadly not this is one of my top request regarding partner connections. I have a circular connection between suunto, komoot, Strava and hammerhead which leads to my komoot and Strava routes being duplicated to hammerhead everytime i refresh routes. They should add a toggle to turn on and off different aspects of a partner connection.
  • Android 4.103.xx

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    L
    Hi again, how are those numbers calculated? I already knew that Suunto calcutates avg power differently that others (without zeros), now I see field ‘Power with zeros’, great job! This is ‘real’ avg power for me. Bu on the other hand other ‘Peak power’ fields seems to be wrong compared to intervals.icu data. This was short offroad ride with some 2-3min punchy hills and peak 3/5min power is definitly too high. [image: 1733152851976-1e56ae0f-3cfd-4aab-8e60-2b41ebee2b22-image.png] [image: 1733153001246-91291a04-2fc5-4728-a975-fbb31c101220-image.png] Is there possibility to add avg power with zero on watch? Better post on uwishlist for watch update? Thanks.
  • Android 3.59.5 : Generic comments

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    ?
    I thing that I’ve noticed in this version is that pace graph scale now seems to be fixed at arbitrary scale with 2 min/mile at the top and 14 min/mile at the bottom. This is only marginally better than it was before. The range is arbitrary and not very suitable for something like trail running on mountainous terrains. I’ve had plenty of trail runs on steep terrain where my average pace was slower than 14 min/mile meaning that a large part of an actual range gets cut off, including all climbs. At the same time 2 min/mile at the top is unreachable by anyone. That is 48 km/h. SA developers should look at how pace graph is done in Movescount (web version) and copy that. It is done the right way there.
  • Incorrect HR zones on Suunto App

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    digs_D
    @dimitrios-kanellopoulos I can confirm this is still an issue. I’m a new Suunto 9 user and sync direct from watch to Suunto app. Heart rate zones show correctly on my Suunto app. When I shared the activity, the web page (app.suunto.com/move/…) does not display correct HR zones. It does indeed looks like the web page does not handle “custom” HR zones, it just displays some default ones. This is an old post but it’s asserted it’s a caching issue. I don’t think so. Could this be added to the development backlog please?
  • Android 4.24.2: Diary Bug

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    Eugene BenkovskiyE
    @isazi yes, same manipulations as was described by @Metalmi on the previous post. Also, I noticed that after some time App ‘magically’ received some data (but, partially as I can say): Steps count: [image: 1598269177703-photo_2020-08-24_14-37-57.jpg] Calories: [image: 1598269204324-photo_2020-08-24_14-38-02.jpg] Activity for 14.08 - I had running session: [image: 1598269281238-photo_2020-08-24_14-39-20.jpg] I will have training today, so I will investigate how it displays it after.
  • Start of week not updated on SA.

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    Brad_OlwinB
    @Dimitrios-Kanellopoulos said in Start of week not updated on SA.: @Brad_Olwin Hi UK still has the week on Monday. Please select for example finland. I just tested this with the region and works for me Yes it works but herein is the problem as it changes many other settings including currency etc. Here is a photo in iOS of my settings, which SA for some reason does not respect. [image: 1553029309030-1d3ed538-6997-424d-aeb5-b2baaa1b8e9e.jpeg]
  • Watch not syncing since the last update 4.20.2

    suunto 9 android samsung
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    Jonathan NewbyJ
    Watch is still at. Last for a day or so then I have to forget it on the app and phone. Soft reset on watch then sync all over.
  • Android 4.12.6 There is no "Autolaps" option in Suunto App!

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    freeheelerF
    @Giokyriak quantified-self.io is a great tool that compensates the not existing SA web service (at least for me…)

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