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    Disappointing launch

    Scheduled Pinned Locked Moved Suunto Race
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    • C Offline
      craigeggleton Bronze Member
      last edited by

      When did Suunto start using UPS v DHL for US shipments? Randomly my UPS account flagged a shipment to my address from Suunto. Progress at least but interestingly no notification from Suunto. I am not a Suunto basher and from previous posts (not Race related ) hopefully that is evident. The customer experience is part of brand loyalty. Prior to giving Vertical a shot I was a loyal Garmin fan 15 years. Loved the Vertical but ultimately returned due to the lugs digging into the wrist. Early reports suggest design tweaks have solved that issue. If so, I‘LL be ecstatic and put those 7 Suunto Watch bands I bought for the vertical to great use. Hopefully Suunto realizes there are lots of folks hoping for their long-term success as we need competition from quality companies in this space. So, again, just increase communication to your customers and problems easily solved.

      EgikaE 1 Reply Last reply Reply Quote 0
      • gizmoG Offline
        gizmo
        last edited by gizmo

        I’ve been using the steel version for a week and yesterday second time I ordered the titanium version - I’m waiting for delivery information. I hope that the delivery date will not change to May 2024 as before… 😁

        I have been using Garmin, Polar, Coros and Suunto watches for 20 years for running and cycling. I currently have Suunto Race.

        1 Reply Last reply Reply Quote 0
        • EgikaE Offline
          Egika Platinum Member @craigeggleton
          last edited by Egika

          @craigeggleton said in Disappointing launch:

          When did Suunto start using UPS v DHL for US shipments? Randomly my UPS account flagged a shipment to my address from Suunto. Progress at least but interestingly no notification from Suunto.

          There has been a Suunto employee posting on FaceBook about that they are shipping but due to a software problem, not updating those user Emails in the same speed.
          see here:
          IMG_7753.jpeg

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
          Race S All Black - TI Canary - Titanium Courtney

          stromdiddilyS 1 Reply Last reply Reply Quote 3
          • General_WittG Offline
            General_Witt
            last edited by

            The situation with the Titanium version may be under control by now.
            Yesterday I ordered one directly from Suunto.it (Italian version of the site) and today they delivered the package, that’s arriving tomorrow.
            All’s well that ends well…

            C 1 Reply Last reply Reply Quote 1
            • StefanoMorganS Offline
              StefanoMorgan Bronze Member
              last edited by

              Look what I have found🤗 …!race.jpg

              Suunto 9

              1 Reply Last reply Reply Quote 1
              • M Online
                Mi_chael Bronze Member
                last edited by

                DHL sent me an email to delivered my SRT tomorrow.
                😁

                stromdiddilyS 1 Reply Last reply Reply Quote 0
                • stromdiddilyS Offline
                  stromdiddily Gold Members @Mi_chael
                  last edited by stromdiddily

                  duplicate post

                  Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                  User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                  1 Reply Last reply Reply Quote 0
                  • stromdiddilyS Offline
                    stromdiddily Gold Members @Egika
                    last edited by

                    @Egika Dan is quite the coup for Suunto. He was HEAVILY involved in the initial coros successes

                    Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                    User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                    1 Reply Last reply Reply Quote 1
                    • C Offline
                      colinmacdon Bronze Member @General_Witt
                      last edited by

                      @General_Witt As I mentioned earlier, ordered on launch day, no emails, no communication, nothing. No indication of anything. Strange.

                      General_WittG C Marius Jacobsen EggerudM FoleyRoseF 4 Replies Last reply Reply Quote 0
                      • General_WittG Offline
                        General_Witt @colinmacdon
                        last edited by

                        @colinmacdon I ordered mine 2 days ago directly from Suunto site (Titanium version) and got it today, 48 hours later. That’s my experience from Italy.

                        1 Reply Last reply Reply Quote 0
                        • C Offline
                          craigeggleton Bronze Member @colinmacdon
                          last edited by

                          @colinmacdon Same boat and then mysteriously I received a notification in my UPS app that a shipment was coming to me. I’m in the US and not sure where you are but it might be worth a shot to check UPS site. I’ve checked the Global E site several times (used to be who we received updates from for Suunto) and that shows no updates since I ordered the watch. As a back up plan (not knowing Suunto actually shipped the first watch) I did order another Race from Amazon US which will arrive 10/28. I’d recommend US customers to order directly from Amazon. As of today prime members can have the Titanium by 10/28.

                          1 Reply Last reply Reply Quote 0
                          • Marius Jacobsen EggerudM Offline
                            Marius Jacobsen Eggerud Silver Members @colinmacdon
                            last edited by

                            @colinmacdon I ordered mine today, DHL has confirmed delivery tomorrow!

                            Suunto Ambit 3
                            Suunto Spartan Ultra
                            Suunto Race Ti

                            1 Reply Last reply Reply Quote 1
                            • FoleyRoseF Offline
                              FoleyRose @colinmacdon
                              last edited by

                              @colinmacdon hey, so I’m also from Canada and ordered a Ti version on launch day. This morning I chatted with support for the 3rd time and they couldn’t tell me when the order would be shipped.

                              The thing is, I just received an email from UPS saying an order is scheduled to be delivered tomorrow from Suunto. The tracking number in that email shows it was shipped 2 days ago from Finland. I don’t know if you have a UPS My Choice account, but it might be worth it to check if you wanna be sure.

                              C 1 Reply Last reply Reply Quote 0
                              • C Offline
                                colinmacdon Bronze Member @FoleyRose
                                last edited by colinmacdon

                                @FoleyRose Just chatted with support 3rd time as well. I mentioned that others have received an apology email, etc. with the option of small re-imbursement or an accessory. And while I am not specifically looking for that (would be nice though :), they have mentioned all 3 chat sessions that I will receive some kind of email.

                                Their update was: “You should receive it then, I am not able to provide the tracking information as it is not available for me, but also can escalate the case to the relevant department and request for it. As soon as I receive the reply, I will contact you via email”

                                edit: checked the UPS My Choice, and wouldn’t you know…delivery from Suunto scheduled for tomorrow. 🙂 Mystery solved. Very strange ordering experience.

                                FoleyRoseF 1 Reply Last reply Reply Quote 2
                                • FoleyRoseF Offline
                                  FoleyRose @colinmacdon
                                  last edited by

                                  @colinmacdon there you go. It’s baffling to me that their support agents don’t even know if an order has been shipped.

                                  EgikaE 1 Reply Last reply Reply Quote 1
                                  • EgikaE Offline
                                    Egika Platinum Member @FoleyRose
                                    last edited by

                                    @FoleyRose have you read the above FB comment I posted here? I think it explains those shipped-before-acknowledged situation in north America

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - TI Canary - Titanium Courtney

                                    FoleyRoseF 1 Reply Last reply Reply Quote 0
                                    • FoleyRoseF Offline
                                      FoleyRose @Egika
                                      last edited by

                                      @Egika yes I have, but he mentions the black model specifically. That might have been a mistake though.

                                      1 Reply Last reply Reply Quote 1
                                      • P Offline
                                        Plenuscausa
                                        last edited by

                                        When wearing the watch normally, you cannot do push-ups in it because the crown presses against the wrist, which activates the screen and then the settings. There is no option to block this. There is also no night mode for the display, either it is on all the time - no sense, or the gesture - no sense. You can check the time by clicking the button, but then the screen wakes up completely and lights up for about a minute. Does anyone have similar observations? There are some features that can be added in this software but no one has been doing it for a long time.

                                        freeheelerF BrunoHB Mads Hintz-MadsenM 3 Replies Last reply Reply Quote 0
                                        • freeheelerF Offline
                                          freeheeler @Plenuscausa
                                          last edited by

                                          @Plenuscausa
                                          “for a long time” is relative IMO.
                                          if you have set raise to wake correctly you can see the time, but you see the full watchface only if full wake is activated.
                                          when DND is active the watch requires button press, which is by purpose and I guess a lot of people appreciate not being blinded by the display in DND mode.

                                          we can always collect suggestions here. in the end it’s a product management decision

                                          living sideways

                                          P 1 Reply Last reply Reply Quote 1
                                          • BrunoHB Offline
                                            BrunoH Gold Members @Plenuscausa
                                            last edited by BrunoH

                                            @Plenuscausa said in Disappointing launch:

                                            There are some features that can be added in this software but no one has been doing it for a long time.

                                            Come on, you can temporarily move the watch to your left hand while doing the pushups, or wear a Suunto Smart HR belt with built in memory which syncs your heart rate to SR when the activity is over.

                                            It’s quite astonishing that no-one has done any new features to a watch that was released two weeks ago.

                                            Such a disappointing launch. Get real!

                                            Compasses: M-311, A-10, SK-7
                                            Diving: Finnlight Navy 90, Vyper
                                            Sports: Metron, S7, S9B and Vertical

                                            freeheelerF P 2 Replies Last reply Reply Quote 2
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