Sensors full of Bubbles, Plastic peels off.

macpen

Short update, sent my watch to suunto on 12/07/23. DHL Express shipment was pretty fast. Repair would take about 20 Working days, but nothing happend since then… on 27/07/23 I´ve got a mail from suunto because of the delay of the repair:

“Due to a high volume of repairs, we are unable to repair your product at the time agreed…” but no details about how long de delay will be.

Not really happy with it, but yeah…

zhang965

@macpen said in Sensors full of Bubbles, Plastic peels off.:

Short update, sent my watch to suunto on 12/07/23. DHL Express shipment was pretty fast. Repair would take about 20 Working days, but nothing happend since then… on 27/07/23 I´ve got a mail from suunto because of the delay of the repair:

“Due to a high volume of repairs, we are unable to repair your product at the time agreed…” but no details about how long de delay will be.

Not really happy with it, but yeah…

Suunto proud to be an européen company, and you should respect their summer holiday.

@macpen said in Sensors full of Bubbles, Plastic peels off.:

Due to a high volume of repairs

brr!

Elipsus

@zhang965 what are you talking about ? I’m proud to be French (and thus enjoy around 37 days off per year) and regularly take 3 weeks together during the summer (its even mandatory to take at least 2 weeks in the summer), but when I do, its planned, and If some project are going to take longer because of my holidays, i, at the very least, give an rough timeline to my clients/project manager…that’s the usual for most people I think, european or not

The problem here is the lack of date, and lack of warning, just sending “sorry we’re late” after 25 days is not a great communication, but at least they gave an update ^^

halajos

@Elipsus we usually say Finland is closed in august. Summer is short there, the schedule is tight to fit everyone’s holidays.

BrunoH

@halajos Finland is mostly closed in July, not August. Right now there are lots of sad people returning to their normal weekly routines. Even the public swimming pools are opening again after being closed for the July.

I have also this problem with my S9PP watch. Quality of watch seems to be little “questionable”

isazi

@Felttie if you have this problem contact support, they may replace your watch.

GiPFELKiND

@macpen had a Suunto 5 peak in repair from my son. 4 weeks… 🤮🤮🤮🤮🤮

@GiPFELKiND 4 WEEKS?? dear lord…

zhang965

@Felttie said in Sensors full of Bubbles, Plastic peels off.:

I have also this problem with my S9PP watch. Quality of watch seems to be little “questionable”

You should stay positive, you can consider it as a unique item.

GiPFELKiND

@Felttie yes! And NO UPDATES about the repair!!! Sent it on 29.6. and today got Message i got new one send today to Germany chat support open at 9 o clock in the morning!!! Everyday 26 people waiting in the Support chat… I dont find words

GiPFELKiND

@zhang965 no same in my case 🥴

Elipsus

I want to send back mine but I really don’t want to wait a full month for it to come back, is it usually better ? for example, if I send it in September maybe ?

zhang965

@Elipsus said in Sensors full of Bubbles, Plastic peels off.:

I want to send back mine but I really don’t want to wait a full month for it to come back, is it usually better ? for example, if I send it in September maybe ?

You buy a new watch in France you have about 30 jours to return it.

When your old watch gets repaired, return the new one.

Martin Wozenilek

@surfboomerang Good point! Could be some anti insect DEET too. DEET is also very aggressive to some plastic.

GiPFELKiND

@Martin-Wozenilek DEET a military proofed watch is braking while DEET!? Bad point

zhang965

GiPFELKiND said in Sensors full of Bubbles, Plastic peels off.:

Martin-Wozenilek DEET a military proofed watch is braking while DEET!? Bad point

kek, your military proofed watch comes with full of bubbles on sensors, that’s a true good point

Martin Wozenilek

@GiPFELKiND to which military standard test do you refer? There are many.

zhang965

@Martin-Wozenilek said in Sensors full of Bubbles, Plastic peels off.:

GiPFELKiND to which military standard test do you refer? There are many.

SUUNTO 9 PEAK PRO WITH MILITARY-GRADE DURABILITY
Suunto 9 Peak Pro was tested according to the MIL-STD 810H military-grade standard to ensure maximum reliability and durability and it passed all of them.

List of the tests:
MIL-STD-810H - Test Method 500.6 Low Pressure (Altitude)
MIL-STD-810H - Test Method 501.7 High Temperature, operation
MIL-STD-810H - Test Method 502.7 Low Temperature, operation
MIL-STD-810H - Test Method 503.7 Temperature Shock
MIL-STD-810H - Test Method 507.6 Humidity
MIL-STD-810H - Test Method 509.7 Salt Fog
MIL-STD-810H - Test Method 516.8 Shock
MIL-STD-810H - Test Method 516.8 Drop
MIL-STD-810H - Test Method 521.4 Icing/Freezing Rain
MIL-STD-810H - Test Method 505.7 Solar Radiation
MIL-STD-810H - Test Method 510.7 Sand and dust

U.S. MIL-STD-810 is a United States Military Standard that emphasizes tailoring an equipment’s environmental design and test limits to the conditions that it will experience throughout its service life, and establishing chamber test methods that replicate the effects of environments on the equipment rather than imitating the environments themselves.

https://www.suunto.com/en-gb/Content-pages/military-tests-for-suunto-9-peak-pro/