S9PP stuck in saving screen
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Hi,
Sorry if this topic is already covered somewhere - I searched and found it for S9B and S9P but not S9PP.
After an approximately 30min run this morning my S9PP has been stuck on the activity saving screen for over 90mins. The buttons do nothing other than turn the backlight on. The OHR sensor is still turning on as expected, so the watch is not completely frozen in the background. Is there anything I can do other than reset the watch (and presumably lose the activity)? I assume it if hasn’t saved by now it isn’t going to.
I’m not particularly bothered about losing this activity but I am concerned that this will happen again when the data is more important to me. Does anyone know what may have caused this? I’ve recorded about 130 activities with this watch since I got it in January and never had issues with saving (nor in my S9B or S9P in the previous two years). But I have noticed an increasing lag developing from ending the activity to the feeling screen appearing (though not with saving after that, until now).
Thank you. -
@MKPotts
sorry to hear.
since the activity isn’t that important to you, as I understand, I would perform a soft reset, send logs and observe with your next activities -
This is really annoying.
Is Suunto working on a solution to this problem at all ??
Years pass and the story keeps repeating itself with more new models. I wonder if Vertical after a few months will also start lagging and having similar problems (?) -
I experienced the same thing in the past for 2 or three times with my S9PP.
Twice it was a not such important training to me, with HR measurement over OHR, but once it was a longer MTB ride where all the data got lost, which was pretty annoying.
I do a soft reset regularly, and there has for sure been one in between. -
As I said in previous posts, a new firmware is coming soon, so I am not sure that debugging this is that useful as it may have already been solved.
If it happens after the update, please send logs and contact me.Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi Thank you, hopefully it is solved with the new FW.
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@Stoke80 it is quite a strange bug to be honest, as again some people are affected often and some never. I would wait for the new firmware because it has been a while since the current firmware was released, so the code changed a lot, but if it keeps happening after that we need to collect logs and fill in a bug report with Suunto.
Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi I will get back to you once it happens again after the update.
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@Stoke80 hopefully it doesn’t happen after the update, but let me know if it does.
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I’ve reset my watch and - as expected - the activity is lost. Hopefully the new firmware will solve this (as well as the increasing lag after starting and ending an activity).
For context, I’ve saved about 1500 activities across S9B, S9P and S9PP and this is the first time this has happened to me. My S9P had a period when lag was getting increasingly long but this was solved 1-2 firmware updates ago and I never lost an activity.
I recommend Suunto to people on the basis that all my watches have been 100% reliable - hopefully this will be a one-off so I won’t lose confidence in the watch (the real issue rather than loss of a minor activity). -
@MKPotts said in S9PP stuck in saving screen:
Hi,
Sorry if this topic is already covered somewhere - I searched and found it for S9B and S9P but not S9PP.
After an approximately 30min run this morning my S9PP has been stuck on the activity saving screen for over 90mins. The buttons do nothing other than turn the backlight on. The OHR sensor is still turning on as expected, so the watch is not completely frozen in the background. Is there anything I can do other than reset the watch (and presumably lose the activity)? I assume it if hasn’t saved by now it isn’t going to.
I’m not particularly bothered about losing this activity but I am concerned that this will happen again when the data is more important to me. Does anyone know what may have caused this? I’ve recorded about 130 activities with this watch since I got it in January and never had issues with saving (nor in my S9B or S9P in the previous two years). But I have noticed an increasing lag developing from ending the activity to the feeling screen appearing (though not with saving after that, until now).
Thank you.Dear MKPotts,
I got the same feeling, the infinity saving screen is suunto’s cancer since Spartan, S9, s9p,
Now it propagated on s9pp, my suggestion is to abandon the ship, it’s the time to get suunto vertical.
BR
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I have my 9PP since the release day.
I have this stuck 1 time, 2 or 3 weeks ago.
I can’t remember if i used guide or S+ app.
But for sure, i always use a custom sport profil and polar H10 strap.Wait and see for the next firmware update but i ordered a Vertical Titanium canyon yesterday…
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@MKPotts as you may imagine finding the issue that caused this 1 out of 1500 times is complicated. Let me know if it happens again.
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@isazi
I will do, thank you.
I fully understand that finding a bug is only affecting some watches infrequently would be difficult. For me (so far) across S9 watches this has happened to less than 0.1% of my activities - so they are still reliable overall.
From my experience and reading the experiences of others, it seems that this problem doesn’t come completely out of nowhere - i.e. it often isn’t the case that watches are working exactly like new, then the saving issue (or similar) happens. Over time, just using the watch seems to make it slow down / lag, like an old, cluttered Windows PC that needs cleaning up. My S9PP is noticeably slower than when I got it 4 months ago - same firmware, sports modes, connected sensors etc - so no idea why. -
@zhang965
The Vertical looks perfect for my use but I can’t justify it 4 months after buying the S9PP!
I still need to sell a Garmin Enduro that I bought and used briefly last year. I had significant issues with it, so I know that things aren’t better (for me at least) jumping to Garmin. -
@MKPotts said in S9PP stuck in saving screen:
@zhang965
The Vertical looks perfect for my use but I can’t justify it 4 months after buying the S9PP!
I still need to sell a Garmin Enduro that I bought and used briefly last year. I had significant issues with it, so I know that things aren’t better (for me at least) jumping to Garmin.I do understand you, s9pp get just released since some months.
but how many updates did we get? What did they fixed?
I saw my watch’s performance is getting worse, and it’s what I used to see with my S9/s9p after about 5 months using.
So the question is, do you trust them to fix your watch? And how long will you wait? If you wait to long, your s9pp will get cheaper in the second hand market. You’d better sell it now and pick up the new one.
That’s what I did.
Winners Wear Winners
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@zhang965
In terms of falling secondhand values, I got hit with that with my Enduro, which is why I haven’t sold it. Months of unhelpful discussion with Garmin support, during which time they launched the Enduro 2 and my watch crashed in value.But my experience overall with Suunto has been positive. No problems with my S9B and GNSS accuracy was significantly improved in the year after I bought it. Plus plenty of meaningful (to me) features added (such as structured intervals). My S9P got increasingly laggy, to the point I thought it might lose an activity, but it never did. Then this was largely solved with a firmware update last year (I don’t remember which one).
With the S9PP, I can live with a bit of lagginess as long as activities aren’t lost. If this becomes a frequent issue for a lot of users, I expect that Suunto will fix it. If it doesn’t and I’m one of the few, I’ll send my watch back. Other than the issue today (and an annoying bug with autolaps, that sends the watch back to a different screen), I’m very happy with my S9PP, so don’t want to abandon it yet.
If I sold it now, I’d likely still be £/€400-500 short of the cost of a Vertical, given that the market in the UK for secondhand watches isn’t strong (nearly everyone defaults to Garmin).
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@MKPotts also seems to me that this problem is related to the slowdown of the watch after a few months of use. I have no proof of this, of course
But for some reason the watch records activity noticeably longer - in my case it can even take more than 30 seconds… and sometimes it won’t finish the save.
I have registered hundreds of workouts and have not had this problem. Later (sometime in March) in the space of 10 days the watch crashed 3 times and since then I have not had this problem again.
Hopefully, the upcoming update will bring an improvement.
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@zhang965 It’s a bit of a bummer that we have to wait so long for an update to an essentially new watch like the S9PP. I understand that Suunto is not a big company and they have limited resources, but it shouldn’t be like this.
Regardless of the fact that they probably worked very hard on the new Vertical. -
@aroo7 This is my only big complaint to Suunto. I get it that they are small company, that they have their own philosophy about features and so on. But I don’t get it how they can not create a branch in code, deploy a fix with firmware update and later merge it to ‘proper’ update with new futures 3 times a year.
