Faulty Recording

[HurricaneWeasel]

It happened again. The watch recorded a 12 m workout instead a 5 km workout. I just send the logs [May 5th - about 4.40 p.m. GMT+2 - contact me for email]. Can please someone take a look, why this happens. It is so frustrating. Thank you.

Recorded workout:

Track I ran:

[zhang965]

Hello,

did you contact official suunto support?

[HurricaneWeasel]

@zhang965 Yes, I tried that half a year ago. It ended up with the advise to reset the watch. And I hate having to this, because it is really annoying to set it up again.

[sartoric]

@HurricaneWeasel said in Faulty Recording:

because it is really annoying to set it up again.

Did they suggest an hard (factory) or soft reset ?
Soft resetting doesn’t remove settings

[freeheeler]

@HurricaneWeasel
did you also send logs?
resetting could help, but before that: please send logs as it will be the basis for developers to look into and search for potential bugs

[HurricaneWeasel]

@sartoric Hard Reset.

[HurricaneWeasel]

@freeheeler I did send the logs.

[Mff73]

@HurricaneWeasel
Is it your today’s run?

If yes, In Suunto App, I can see 5km.
You are showing sports tracker screen.

Could you share exact link of this activity to be sure?

[HurricaneWeasel]

@Mff73 Yes, I manually edited it. https://www.sports-tracker.com/workout/hurricaneweasel/645270ac07328e75add792fd

Thank you for looking!

[Mff73]

@HurricaneWeasel
Oups, I didn’t think about manual edit
Sorry, no idea what may happened.

[freeheeler]

@Mff73
@HurricaneWeasel
I hazard a guess: my watch (S9B) did a similar thing once (last summer, never since). it crashed half way and recorded some, but not all data.
could be a one time issue and like in my case never happen again.
but you said it happened half a year ago already, it’s not so often that it could be tracked and analyzed seriously, but annoying anyway.

[HurricaneWeasel]

@freeheeler Seems, I got a Monday Model. I have this watch for 9 Month. I had to factory reset it twice because it would crash while saving workouts. The recording of only a few meters of a workout happened twice this year.
The watch is awesome (battery time is superb), but reliability needs improvement.

[isazi]

@HurricaneWeasel did you have to stop the activity, or found the watch already on the watch face?

[Egika]

Another idea: have you checked you are using the latest firmware? Recently there has been a bug fix version.

[freeheeler]

@Egika
I think latest for the peak is 2.23.20, isn’t it?
2.23.24 is for baro only (?)

[Dimitrios Kanellopoulos]

@HurricaneWeasel this shoes that gps was not on

[HurricaneWeasel]

@Egika Firmware is up to date.

[HurricaneWeasel]

@Dimitrios-Kanellopoulos GPS and heart rate was green, when i started. Screen turned of a few seconds after start, as expected. There was nothing unusual.

[isazi]

@HurricaneWeasel screen turned off a few seconds after start? Are you using some special battery mode?

[HurricaneWeasel]

@isazi Yes. I don’t need the screen while running. I know the way.