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    Download custom offline maps

    Scheduled Pinned Locked Moved Suunto 7
    23 Posts 10 Posters 1.8k Views 10 Watching
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    • KajkomK Offline
      Kajkom
      last edited by

      Hello
      For the past few days, when downloading maps, I’ve been getting the following message:
      Suunto Maps: Offline custom map download in progress 99% and doesn’t want to be 100% 😞

      The watch is connected via WiFi and Bluetooth. Soft and hard reboots do nothing.
      Do you have any idea what to do?

      sartoricS Brad_OlwinB Tomas FejfarT rooldaaR P 8 Replies Last reply Reply Quote 1
      • sartoricS Offline
        sartoric Moderator @Kajkom
        last edited by

        @Kajkom

        I would contact support

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

        1 Reply Last reply Reply Quote 0
        • Brad_OlwinB Offline
          Brad_Olwin Moderator @Kajkom
          last edited by

          @Kajkom My map downloads were working fine a couple of weeks ago without issue. So, I do not think this is on the Suunto side. Have you fully reset the watch?

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          KajkomK 1 Reply Last reply Reply Quote 0
          • KajkomK Offline
            Kajkom @Brad_Olwin
            last edited by

            @Brad_Olwin YES, there was a hard reboot

            1 Reply Last reply Reply Quote 0
            • Tomas FejfarT Offline
              Tomas Fejfar Bronze Member @Kajkom
              last edited by

              @Kajkom I have the same issue

              K 1 Reply Last reply Reply Quote 0
              • K Offline
                Kramble @Tomas Fejfar
                last edited by

                Same problem here with custom map

                Ambit 3 peak saphir
                Spartan Ultra (sold)
                S7 graphite copper
                S9 peak all black
                Vertical titanium green forest
                Wings

                1 Reply Last reply Reply Quote 1
                • rooldaaR Offline
                  rooldaa Silver Members @Kajkom
                  last edited by

                  @Kajkom I have more or less the same. I couldn’t download custom maps but offline maps have been downloaded for the routes I have in the watch 🤔

                  Suunto Spartan Ultra, Suunto 7 Ti, Suunto Vertical Ti Solar

                  1 Reply Last reply Reply Quote 1
                  • Graham NindG Offline
                    Graham Nind
                    last edited by

                    Same problem for me as well. Just started a couple of days ago

                    1 Reply Last reply Reply Quote 0
                    • Brad_OlwinB Offline
                      Brad_Olwin Moderator @Kajkom
                      last edited by

                      @Kajkom I have asked Suunto about this. Unfortunately I am traveling and do not have my S7. I will be home next week to test but should hear back from Suunto prior to that.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      1 Reply Last reply Reply Quote 1
                      • P Offline
                        pio221 @Kajkom
                        last edited by

                        @Kajkom Same problem for me as well. Just started a couple of days ago

                        1 Reply Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator
                          last edited by

                          Under investigation at Suunto, thanks for reporting (and thanks to @Brad_Olwin for sending the message to Suunto)

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          1 Reply Last reply Reply Quote 4
                          • isaziI Offline
                            isazi Moderator
                            last edited by

                            Is it working now?

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            quattrojamesQ 1 Reply Last reply Reply Quote 0
                            • quattrojamesQ Offline
                              quattrojames @isazi
                              last edited by

                              @isazi said in Download custom offline maps:

                              Is it working now?

                              Its failed again for me this morning.

                              Suunto Race
                              Pixel 6 pro

                              isaziI 1 Reply Last reply Reply Quote 0
                              • isaziI Offline
                                isazi Moderator @quattrojames
                                last edited by

                                @quattrojames can you try to reboot your watch? It should be working now.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                Graham NindG 1 Reply Last reply Reply Quote 0
                                • Graham NindG Offline
                                  Graham Nind @isazi
                                  last edited by

                                  @isazi I’ve rebooted but it’s still not working for me. Doesn’t get to 100% and says “Downloading of customised maps failed.”

                                  isaziI 1 Reply Last reply Reply Quote 1
                                  • isaziI Offline
                                    isazi Moderator @Graham Nind
                                    last edited by

                                    @Graham-Nind thanks, I’ll forward this

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 1
                                    • rooldaaR Offline
                                      rooldaa Silver Members
                                      last edited by

                                      Today I’ve been able to download offline maps without rebooting 😊

                                      Suunto Spartan Ultra, Suunto 7 Ti, Suunto Vertical Ti Solar

                                      Brad_OlwinB 1 Reply Last reply Reply Quote 1
                                      • Brad_OlwinB Offline
                                        Brad_Olwin Moderator @rooldaa
                                        last edited by

                                        @rooldaa Not working for me yet.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        KajkomK 1 Reply Last reply Reply Quote 0
                                        • KajkomK Offline
                                          Kajkom @Brad_Olwin
                                          last edited by

                                          @Brad_Olwin Yesterday I was ok. I managed to download all outstanding maps!

                                          Graham NindG 1 Reply Last reply Reply Quote 2
                                          • Graham NindG Offline
                                            Graham Nind @Kajkom
                                            last edited by

                                            @Kajkom Me too. First time in a couple of weeks 😀

                                            1 Reply Last reply Reply Quote 0
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