Download custom offline maps

[Kajkom]

Hello
For the past few days, when downloading maps, I’ve been getting the following message:
Suunto Maps: Offline custom map download in progress 99% and doesn’t want to be 100%

The watch is connected via WiFi and Bluetooth. Soft and hard reboots do nothing.
Do you have any idea what to do?

[sartoric]

@Kajkom

I would contact support

[Brad_Olwin]

@Kajkom My map downloads were working fine a couple of weeks ago without issue. So, I do not think this is on the Suunto side. Have you fully reset the watch?

[Kajkom]

@Brad_Olwin YES, there was a hard reboot

[Tomas Fejfar]

@Kajkom I have the same issue

[Kramble]

Same problem here with custom map

[rooldaa]

@Kajkom I have more or less the same. I couldn’t download custom maps but offline maps have been downloaded for the routes I have in the watch

[Graham Nind]

Same problem for me as well. Just started a couple of days ago

[Brad_Olwin]

@Kajkom I have asked Suunto about this. Unfortunately I am traveling and do not have my S7. I will be home next week to test but should hear back from Suunto prior to that.

[pio221]

@Kajkom Same problem for me as well. Just started a couple of days ago

[isazi]

Under investigation at Suunto, thanks for reporting (and thanks to @Brad_Olwin for sending the message to Suunto)

[isazi]

Is it working now?

[quattrojames]

@isazi said in Download custom offline maps:

Is it working now?

Its failed again for me this morning.

[isazi]

@quattrojames can you try to reboot your watch? It should be working now.

[Graham Nind]

@isazi I’ve rebooted but it’s still not working for me. Doesn’t get to 100% and says “Downloading of customised maps failed.”

[isazi]

@Graham-Nind thanks, I’ll forward this

[rooldaa]

Today I’ve been able to download offline maps without rebooting

[Brad_Olwin]

@rooldaa Not working for me yet.

[Kajkom]

@Brad_Olwin Yesterday I was ok. I managed to download all outstanding maps!

[Graham Nind]

@Kajkom Me too. First time in a couple of weeks

[quattrojames]

Me three!

[Brad_Olwin]

@Kajkom hopefully fixed now. I reported to Suunto when you first posted but did not have my S7 with me as I was traveling.
I will close this soon if resolved.

[Brad_Olwin]

@Kajkom I have checked this now and other testers also report it is fixed! I will close this and thanks for letting us know.