Critical Error! Contact Suunto Support
My Suuntolink recently asked to do an update, after which it now brings up the error message “Critical Error! Contact Suunto Support.” I’ve attempted numerous iterations of uninstall/reinstall/rebooting - when starting Suuntolink, sometimes it starts but won’t recognise my watch, other times it just fails again with the same error as above.
The Suuntolink appdata folder is showing a version of 4.1.11 and my machine is running Win10 21H2.
Suggestions anyone? If nothing else is there somewhere I can find older versions of Suuntolink?
@cnorenberg, I get this same error when SuuntoApp is running in multiple Windows profiles. On my Windows PC, I have a personal and a work login and sometimes SuuntoApp is running in both.
The workaround I use is to close the SuuntoApp in one profile and login to the other. If that doesn’t fix the issue, I will close and manually restart SuuntoApp, then re-connect the watch.
@Bradleyd, tx for the suggestion! I do have a work and personal account so tried as you suggested. Still no dice…
In the install log it was getting a permissions error trying to delete the old …/AppsData/Suuntolink folder so I renamed it in the hope that a new install would create a ‘fresh’ copy. Unfortunately still no luck.