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    Suunto 5 Stuck on update

    Scheduled Pinned Locked Moved Suunto 5
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    • EsgalionE Offline
      Esgalion
      last edited by

      Hello all, my watch dont work, stuck on down arrow.

      SuuntoLink try to update my watch from v 2.20.30 to v 2.20.30 ??? same firmware, i dont know why.

      Stuck on down arrow, when i try to update my watch, i got a Error message.

      “Firmwave update error: mode switch failure to application.”

      Im on windows 11, suuntolink ver 4.1.8

      Thanks for help all

      Martin VrskaM 1 Reply Last reply Reply Quote 0
      • Martin VrskaM Offline
        Martin Vrska @Esgalion
        last edited by

        @Esgalion Something similar happened to me a few weeks after the update. Here: https://forum.suunto.com/post/113574

        Suunto Vertical 2 - Arctic Gray - 2.53.42
        Suunto Vertical - Steel Black, Strap Canyon Orange - 2.37.34
        Suunto 9 Peak Pro - Titanium Sand - 2.22.60 - my wife
        Sony Xperia 10 III - Android 13
        Suunto App 6.10.7 beta

        EsgalionE 1 Reply Last reply Reply Quote 0
        • EsgalionE Offline
          Esgalion @Martin Vrska
          last edited by

          @Martin-Vrska said in Suunto 5 Stuck on update:

          @Esgalion Something similar happened to me a few weeks after the update. Here: https://forum.suunto.com/post/113574

          Thanks for reply !
          I have try soft and hard reset, but nothing work.

          How you solve this please ? thanks a lot.

          Martin VrskaM 1 Reply Last reply Reply Quote 0
          • Martin VrskaM Offline
            Martin Vrska @Esgalion
            last edited by

            @Esgalion My wife’s watch is under warranty, so on Wednesday I will take it to the store where we bought it. Have you tried a hard reset (pressing the top left and right buttons at the same time)? For me, after a short time, the arrow is down again, so I will complain to the seller.

            Suunto Vertical 2 - Arctic Gray - 2.53.42
            Suunto Vertical - Steel Black, Strap Canyon Orange - 2.37.34
            Suunto 9 Peak Pro - Titanium Sand - 2.22.60 - my wife
            Sony Xperia 10 III - Android 13
            Suunto App 6.10.7 beta

            EsgalionE 1 Reply Last reply Reply Quote 0
            • EsgalionE Offline
              Esgalion @Martin Vrska
              last edited by

              @Martin-Vrska yes both reset, with app and with 2 uper buttons. nothing work.

              so, i will do same, go to warrantly my new watch. Thanks for help

              1 Reply Last reply Reply Quote 1

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