Suunto9 battery dies between 17 and 24%

daveve

I have a two and a half year old Suunto 9 (regular version). So far it worked okay, but since a couple of weeks the battery dies randomly between 17% and 24%.
I used to charge it when it’s about 10%, I never let it die. I charge to 100% and unplug it with the factory chargingcable. I don’t let it charge overnight.
I tried a soft reset, but that didn’t do anything. I tried charging to 100% and then drain the battery to 0%, but that didn’t work either, because 0% is never reached, 17% is the lowest it get.

Does anyone have any suggestion? I can try a hard reset, but I don’t think that will help. As far as I know I can’t replace the battery.

surfboomerang

@daveve maybe try to leave it for another week after it died and then charge it to 100%. If that doesn’t work, I think the best thing to do is contact Suunto support.

inkognito

@daveve @surfboomerang Or perhaps wait for the September firmware update? Well, pray and wait

Mouse Cruiser

@daveve

In my case it helped when I make hard reset. Before that you perform backup.

daveve

Thanks for all replies, it’s appreciated. I’ll make a hard reset, if that doesn’t work i’ll try the suggestion of surfboomerang. In the meanwhile i’ll be waiting for an update @inkognito how do you know there is one planned this month?

Any other suggestions are always welcome.

inkognito

@daveve I don’t know But you can find some rumors around… https://forum.suunto.com/topic/6505/june-is-coming/149

daveve

Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.

daveve

The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.

Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…

sartoric

@daveve
Did you ever try to contact support?

daveve

@sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.

isazi

@daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.

daveve

@isazi

Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.

isazi

@daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.

daveve

@isazi

Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement

Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see

sartoric

@daveve said in Suunto9 battery dies between 17 and 24%:

I don’t know what they’ll ask for this,

Well, you can ask I guess

isazi

@daveve said in Suunto9 battery dies between 17 and 24%:

Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.

I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly

daveve

Thanks for the replies. Good point, I’ll just ask

In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.

[edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.

isazi

@daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?

daveve

@isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.

freeheeler

@daveve
once it’s fully charged, do a soft reset (restart)