S9P gets stuck in the "Saving" screen after finishing a session

Brad_Olwin

@Panagiotis-Kritikakos Sorry to hear this, the next update should take care of this problem. However, it has not happened to me on release firmware. When a crash happens, send logs to Suunto as soon as the watch is connected. PM me with your username, the time and date logs were sent and if possible the time and date of crash. I will file a bug report with Suunto.

Panagiotis Kritikakos

@Brad_Olwin Sure, I will should it occurs again.

jjpaz

@Brad_Olwin New crash today, third time in two weeks. I sent logs to Suunto after soft reset and sync.
Thanks

Simon

Just to give an update: I recorded several activities and can’t really confirm that it takes too long on my watch to save. S9P always took some time for saving an activity, but it never failed for me and I can’t say if it takes longer now than before any update.

Cheers!

jjpaz

@Simon

After the third “crash” 11 days ago I performed a hard reset 10 days ago.
Since that reset it seems that the time it tooks to save activities is less than before.
Perhaps when the watch is full of activities (or low free memory) it takes more time to save also it can cause a crash if empty of memory.
Just my point of view…

loopylou72

@Brad_Olwin min Peak crashed today, stuck on ‘saving’ activity and then I lost my run. Will send logs now. can the run be retrieved from the logs?

loopylou72

@jjpaz did you get your activity retrieved?

isazi

@loopylou72 I don’t think there is a way to recover your activity.

loopylou72

@isazi

cosme.costa

This has happened twice with my S9Baro. Once, after 15 minutes I did a soft reset and I lost my activity, second time, after 10 min, I started pressing the buttons and suddenly the watch went to the summary screen. I’m telling you because if it happens again you can try pressing the buttons.

I have to say too, that has only happened twice in 3 years.

Efejota

@jjpaz @isazi @Brad_Olwin. I have noticed that there are problems with at least some Suunto+. In particular with the fat burner the watch hangs when trying to advance the screen to the next after starting the exercise. It is a consistent behaviour. Good thing is that you can move back with fingers and then the behavious seems more normal. I think that it can be related to the initial moments of the activity/suunto+ activation (maybe for computing reasons?). Screen seems to respond normally after that, although in some ocassions take more time than usual to change.

Could you check if it is the same for you? S9P.

J

loopylou72

@cosme-costa I did press the buttons and nothing. It hung for at least 30mins but maybe I could have continued to press the buttons to snap it back. I was worried about losing my run as had done a hard effort but the soft reset lost it anyway. Did it again today (with phone as back up) so I guess was good for training… ; )

jjpaz

@loopylou72 No, in my case activities were lost. I ‘uploaded’ activity manually in Suunto App.

jjpaz

@Efejota The week the issues happened to me two times I were noticing that S9P was a bit slow. It seems to “lag” when changing between screens, for example following a track and switching between track and profile screens, sometimes the screen was frozen in the middle and I had to press button to switch screens.
After the factory reset I performed S9P seems “lighter” and faster. Perhaps issues were related to full storage or something like that after months of trainings, although I noticed that behavior after last update with Suunto Guides. I don’t know if it’s related or simply coincedence.

loopylou72

@jjpaz mine is also quite slow at the moment - is there a guide as to when you should clear the watch by doing a hard reset??

freeheeler

@loopylou72
I would always avoid a hard reset unless it is necessary.
How do you quantify your watch is getting slow? How long do you wait in the saving screen?

Efejota

I tried again yesterday. The problem persists, but I finally discovered the exact behaviour. With Suunto+ burner activated, it is impossible to move to any other screen the first time that you get into that screen. If you press the upper button to switch screens nothing happens. The watch returns to its normal operation if the activity is paused and inmediately resumed. In fact, when resumed, the screen is not Suunto+, but the screen corresponding to the number of button press when freezed in the Suunto+. After that, you can change screens back and forth from Suunto+

I have not tried other Suunto+, but I think that the last time I used the climb one, it worked as a charm.

J

surfboomerang

@Efejota Noticed the same behaviour on the Weather feature. I was hiking and navigating a route. As soon as I swiped to the Weather page, the watch seems to be stuck. I was unable to swipe left or right for a long time (10-20 sec). After a while the watch seems to respond again.

Edit:
Just tried it again, but I can’t reproduce the issue. The watch does scroll through all the pages with a small delay, but that delay has always been there. The watch did not reboot between the last activity and this test.

Efejota

I have checked today with Ghost Runner and the behaviour is the same. Screen freezes and returns to normal when paused/resumed. After that, moving between screens is normal. If replicated by others, this should be reported as a bug, shouldn’t it?

J

isazi

@Efejota I’ve used the ghost runner S+ app without issues, even recently. And we are pretty close to a new software release, so I’ll report this if it happens after the new release.