[Resolved] Suunto 7 unresponsive using Suunto enviroment?

Hello!
Suddently my S7 not tracked my sleep last night. Without alert messages, without errors messages. Now, few hours after, I look at the Sleep Tracking tile and displayed a red alert icon that said:

“There’s some trouble loading your data. Please reboot the device if problem persist”"
I did this.

After reboot can’t use anything related to Suunto. This means: no Sleep tracking, no HR, no activites summary, no resources, and even can’t use the SWA. If I open the SWA the screen loading for a while, displaing as normally but without the start button. After that, the app close and comes to main watch face.
All other 3rd party apps works perfect and normally, problem is only with Suunto enviroment

S7 connects perfectly to Wear OS app but won’t connect to SA.
No change was made on the S7 or app in the last few weeks (maybe months). All Suunto tiles are displayed but only with the name, and after wait for a while with the red triangle and previous alert.

I already turned off and turn on again.
Any idea?
I want to avoid a factory reset, because it’s a time demanding task that also not sounds logic for me.

Solved, but sadly doing a factory reset. I’m really disappointed. I was forced to do this for nothing

Jamie BG

@flypg said in [Resolved] Suunto 7 unresponsive using Suunto enviroment?:

I’m really disappointed. I was forced to do this for nothing

Sorry, but really don’t understand this comment.

I understand you did a factory reset, which then resolved your issue. So not sure why you were then forced to do this for nothing - it resolved the issue!

Unfortunately these sort of things occur with tech. I have had numerous watches and with most of them at some point I have had to do a factory restore. Unfortunately sometimes updates just don’t go correctly and doing a factory restore can fix these. Sometimes it may just be a small bug in which case a reboot can often resolve those. But its just reality…in this day and age with tech.

@Jamie-BG Of course, no one “literally” forced me to do it, but it was the only way to solve that only Suunto-related apps were not working. I do not agree with you, for me it is not logical to perform a factory reset frequently. As a user also of devices with this option, I have not needed it. I use mainly when tweeking, test apps/settings on other devices modifyng what factory/developer give me, it’s not the case (custom-mods, roms, etc).

“Hey, can’t see your friends’ Instagram stories correctly? Factory reset your phone and try again.” Apologies, for me this is not logical. Obviously it’s a easy exit to problems, but for me it’s a time insuming task re-add all the settings, parameters, create the sport modes, etc with the only reason that is use the product/device in a normal way.

In fact, here in the forum you can read about experiences that have needed it almost quarterly or something like that, luckily for me it’s the first or second time I needed it. I normally use factory reset when I am going to sell or discard a device. I used for years my A3P, I never needed, also the S9B, I never needit, only with S7.

And “for nothing” it’s clear: I only used the device in the normal way.