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    Update Failed

    Scheduled Pinned Locked Moved Suunto 5
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    • K Offline
      Kasper
      last edited by

      Hi,

      My Suunto 5 is stuck on the updating screen and when I plug it into my computer it says that a reset is required… But when I hit reset, it says updating for a while and then says “Update Failed” “Firmware update error: Mode switch failure to application, is UpdateApplication”

      Any helpfull ideas,what I could do?

      Thanks.
      K.

      suzzloS isaziI Martin VrskaM 3 Replies Last reply Reply Quote 0
      • suzzloS Offline
        suzzlo Moderator @Kasper
        last edited by

        @Kasper try 12seg reboot and restart the process

        12seg reboot = maintain upper button pressed during 13 seconds

        Good luck!

        Suunto: Race, S9Peak, Spartan Sport Wrist
        Garmin: FR745, Edge 530
        SA topics:

        • Guides - https://forum.suunto.com/tags/guides
        1 Reply Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator @Kasper
          last edited by

          @Kasper contact support, there may be something wrong with your watch.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 0
          • K Offline
            Kasper
            last edited by

            @suzzlo thx for the tip. Could you give a more detailed description, like witch button exactly when to press?

            suzzloS 1 Reply Last reply Reply Quote 0
            • suzzloS Offline
              suzzlo Moderator @Kasper
              last edited by

              @Kasper sorry, it’s a S5, not a S9 😵‍💫
              Upper right button

              Screenshot_20220810-104140.png

              If it doesn’t work, follow @isazi advice

              BR

              Suunto: Race, S9Peak, Spartan Sport Wrist
              Garmin: FR745, Edge 530
              SA topics:

              • Guides - https://forum.suunto.com/tags/guides
              1 Reply Last reply Reply Quote 0
              • Martin VrskaM Offline
                Martin Vrska @Kasper
                last edited by

                @Kasper My wife’s S5 has been behaving similarly since yesterday: I did a hard reset, the watch started up, but after a few hours it showed the arrow symbol again and does not respond to any button. Tomorrow I will take it to the store where I bought it and make a claim.

                Suunto Vertical - Steel Black, Strap Canyon Orange - 2.37.34
                Suunto 9 Peak Pro - Titanium Sand - 2.22.60 - my wife
                Suunto 7 - Graphite Copper - PXDZ.210716.001.A1 - sold
                Sony Xperia 10 III - Android 13
                Suunto App 4.100.12 beta

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