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    S9 peak stuck on "the device is being restored to a safe state"

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • Alex CohenA Offline
      Alex Cohen @Wilson75
      last edited by

      Also have the same issue with a Suunto 9 Peak, I guess i’m contacting support then to see what they can do…

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      • P Offline
        PipDaPip @Alex Cohen
        last edited by

        @Alex-Cohen my 9 Peak out of the blue is crashing and looping back through the safe stat reboot. The oddest thing is the my girlfriends 5, and 4 of my friends with either 9 baro or 9 peaks all had the same thing happen over a 24 period. All our watcheds are bricked.

        Tried using the 2.23.34 hotfix fix for the 5 and it just keepw saying install failed when I drag it to Suunto Link, no idea what to do with the 9 peak…

        isaziI B 2 Replies Last reply Reply Quote 1
        • isaziI Offline
          isazi Moderator @PipDaPip
          last edited by

          @PipDaPip the hotfix is only for Suunto 9 and Suunto 9 baro, not S5 or S9P

          Watch: Suunto Vertical Ti

          Blog: isazi's home

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          • jthomiJ Offline
            jthomi
            last edited by

            Oh my, I hope that doesn’t happen to me and my S9PP…👎

            Alex CohenA 1 Reply Last reply Reply Quote 0
            • Alex CohenA Offline
              Alex Cohen @jthomi
              last edited by

              An update on my Suunto 9 Peak, after looping for a couple of days plugged in I left it unplugged to see what happens when the battery went flat and eventually it showed an error and booted into a factory reset state. So its now functional again - not sure if the unplugging actually really made a difference or not.

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              • B Offline
                bshanks @PipDaPip
                last edited by

                @PipDaPip My S9P and my partner’s had exactly the same problem on the same day. We both woke up on May 27 to our watches looping through the “your device is being restored to a safe state” and"this is taking longer than expected. Thank you for being patient".

                Eventually one of the watches got to the same error as in this thread: https://forum.suunto.com/topic/8103/s9p-error-1403/29
                “Error
                1403,1403,1403,1403
                SW version
                2.23.20”

                We were able to restore that watch. It seemed fine for a while, but then crashed during the first exercise. Resulted in the same 1403 error.

                Rust AbR 1 Reply Last reply Reply Quote 0
                • Rust AbR Offline
                  Rust Ab @bshanks
                  last edited by

                  thank you for this thread.
                  It turns out the question can only be solved through the service center? provided that the device is under warranty?

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                  • Erik FE Offline
                    Erik F
                    last edited by

                    Hey I had the same problem in the morning, I read this article and opened the Suunto app. It had thrown my watch off the connection. I reconnected it and manually started the workout from the app.I looked at my watch and there was an error message I pressed the bottom button and the normal watch face came up.

                    Brad_OlwinB 1 Reply Last reply Reply Quote 0
                    • Brad_OlwinB Online
                      Brad_Olwin Moderator @Erik F
                      last edited by

                      @Erik-F If you encounter additional issues I would perform a hard reset/restore of the watch. If after that you have problems contact support.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                      • Danny LabranaD Offline
                        Danny Labrana
                        last edited by

                        Hi. Sorry for the re-opening this topic. I’m experiencing exactly the same issue. I contacted the support, and the only thing they offered was “can you do a soft reset and tell me what it does?”.

                        Now thay want me to send it to repair and the watch os no longer covered by the warranty (for 4 weeks only 😠 ). I asked the support to provide me with a price estiamte for the repair, given it’s a known/common issue), but they keep on telling me “I’m sorry, I don’t know only the repait team can tell”.

                        Not serious…

                        If any of you has sent a watch to service because of this issue, how much did you pay?

                        Thanks

                        PS: incredible to see I have to pay to reapair my watch that died because of a corrupt update 👿

                        Ambit 3 Sport
                        S9 all black
                        S9PP all black

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                        • A Offline
                          addib @Danny Labrana
                          last edited by

                          @Danny-Labrana I can confirm that the same issue occured on my Race today, which suggests an issue with teh Q3 FW.

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