S9 peak stuck on "the device is being restored to a safe state"

Erik F

Hey I had the same problem in the morning, I read this article and opened the Suunto app. It had thrown my watch off the connection. I reconnected it and manually started the workout from the app.I looked at my watch and there was an error message I pressed the bottom button and the normal watch face came up.

Brad_Olwin

@Erik-F If you encounter additional issues I would perform a hard reset/restore of the watch. If after that you have problems contact support.

Danny Labrana

Hi. Sorry for the re-opening this topic. I’m experiencing exactly the same issue. I contacted the support, and the only thing they offered was “can you do a soft reset and tell me what it does?”.

Now thay want me to send it to repair and the watch os no longer covered by the warranty (for 4 weeks only ). I asked the support to provide me with a price estiamte for the repair, given it’s a known/common issue), but they keep on telling me “I’m sorry, I don’t know only the repait team can tell”.

Not serious…

If any of you has sent a watch to service because of this issue, how much did you pay?

Thanks

PS: incredible to see I have to pay to reapair my watch that died because of a corrupt update

addib

@Danny-Labrana I can confirm that the same issue occured on my Race today, which suggests an issue with teh Q3 FW.

Mff73

@Danny-Labrana
This issue is not so known/common issue. It is more a generic message that watch has tried to repair itself but finally is not managing to do it.
It could be well a real hardware problem, maybe (or not) emphasised or revealed by this software update.
Thus the answer of support, if HW issue, only tech team could check, and if warranty is over, it is just the common unfortunate situatio’/timing.
But, hey, just speculation.
Is your watch completely blocked or can you access it in the app sometimes?

addib

@Mff73 it will boot briefly about every hour display error code 1403. But then crash again after about 10 seconds and go back the the repair screen. So nothing really that I can do while it’s up.

Danny Labrana

@Mff73 Thanks for the update. Regarding the watch: completely unusable.

MKPotts

@Danny-Labrana
Which watch do you have? You’ve posted against a 9 Peak topic and mentioned the problem happened after a software update - but the 9 Peak hasn’t been updated for at least 2 years.
If the 9 Peak Pro, I don’t think the Q3 update is available yet (at least it isn’t for mine), was it the June update that caused the problem?

Danny Labrana

@MKPotts, it’s a 9 Peak Pro. Not sure it’s the update that caused the issue, TBH. Just trying to figure out what caused it. I’ve sent it to Suunto for repair. I’ll post their feedback here.

Danny Labrana

Received feedback from the support team.

They tell me that the Peak Pro is no longer manufactured, nor that they have the parts to repair it. Not sure why they talk about parts, as to me, the issue had nothing to do with “mechanics” (but hey I’m not a techncian).

Their position is “we can maybe fix it, but a cost that wouldn’t be relevant to you”, so instead, they offer to me a replacement with another device. With an incredible discount of 10€ !!!

Quite interstingly, the Peak Pro is one of the models they’re offering in this deal of the century. Yes. The same model that is not manufactured anymore and for which they have no spare parts if there’s an issue.

Just bought a new Sports2. But with a “I give these guys one last chance, before I move to G” approach, as I’m pretty pi**ed off, the failure happened after a failed update (according to me, but once again, I’m no Suunto technicain), 2 weeks after the warranty expired, and by the fact that the support is putting me in a position where I have no other option that to buy a new device. Aren’t they clamining they are a sustainable company? “Repairability” is the basis of being sustainable, especially for a device that was first realseased less than 3 years ago. Or is the image they want to give some sort of green-washing. Anyways…