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    Latest Firmware Update Issues

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • Chris ConwayC Offline
      Chris Conway Bronze Member
      last edited by

      Posted about this within the latest software update thread, but figured I’d make a standalone post regarding it.

      The Suunto 9 Peak no longer detects that it is on your wrist following the latest update with the addition of the “wrist detection” feature, specifically if you have a tattoo in the area.

      To be clear, the device worked 100% flawlessly leading up to the update, I even did a 1hr run this morning with it without issue. After I finished my run I saw there was a software update available. Following the software update I can only get a reading on my opposite arm (not tattooed).

      When on my wrist that is tattooed and I try to get it to take a reading the light sensor turns off as soon as the watch is pressed against my wrist.

      To double check this I snagged my wife’s 9 peak which had not been updated, worked fine on my wrist, we updated the software and it also does not work anymore.

      This is not a hardware issue, this is 100% a software issue.

      So my question is, can the firmware be rolled back to one that worked, will this actually be looked at and solved as an issue (given that I can’t seem to find many others that its effected) or should I just cut my losses and return the device, I luckily still have a few weeks left in my return window.

      Thanks for everyone’s insight in advance.

      isaziI 2 Replies Last reply Reply Quote 1
      • isaziI Offline
        isazi Moderator @Chris Conway
        last edited by

        @chris-conway not sure a roll down is possible, and the watch updates automatically so it will update again if you downgrade the firmware 😕

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator @Chris Conway
          last edited by

          @chris-conway I’m reporting the issue to Suunto, btw.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Chris ConwayC 1 Reply Last reply Reply Quote 0
          • Chris ConwayC Offline
            Chris Conway Bronze Member @isazi
            last edited by Chris Conway

            @isazi Great, thank you for the reply, I love the device but obviously this is a bit of a deal breaker. I could always just use a heart rate strap as opposed to the wrist, but I would miss out on the sleep and recovery metrics etc. which I’m not sure if I’m willing to do…

            With any luck maybe it will be acknowledged prior to my return window.

            Thanks again!

            Edit: oh and in case it matters the tattoo is quite light (very light grey) and I haven’t run into issues with any other devices (and I’ve tried the garmin fenix 6S, Tactix delta, 7s, Apple Watch series 7 and Whoop 3.0)

            Dimitrios KanellopoulosD isaziI 2 Replies Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @Chris Conway
              last edited by

              @chris-conway I have the same issue actually.

              However , on my tattooed arm it didn’t get good readings.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

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              • isaziI Offline
                isazi Moderator @Chris Conway
                last edited by

                @chris-conway Suunto is investigating the issue. Nothing more I can say, hope they find a way to have both off-wrist detection and make it work in corner cases like yours.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                Giacomo LaffranchiniG 1 Reply Last reply Reply Quote 2
                • Giacomo LaffranchiniG Offline
                  Giacomo Laffranchini Bronze Member @isazi
                  last edited by

                  @isazi @isazi I have no tatoos ( just furry arms); however, since the last FW update I am experiencing issues that are similar to the one described here. I have holes of several hours in HR readings although I am wearing the watch the same way I have been doing since i purchased it; I have never had this issue prior to this SW updates.

                  Similarly, during activities ( even activities that do not involve flexing wrist) the watch stops reading HR.

                  It appears as if the watch has a lot of false positive in detecting when it is off-wrist. I have relatively skinny arms; hence it might have to do with my anatomy.

                  I tried soft and hard reset, with no luck. Just wondering if anyone has any further suggestion. The only solution I can think of is to downgrade to the previous FW version, of this is possible.

                  Thank you

                  S9P Granite Blue Titanium

                  1 Reply Last reply Reply Quote 0
                  • Set_218S Offline
                    Set_218
                    last edited by

                    have the same problem since the update 2.20.28 and 2.20.30.

                    before the update

                    get12.png

                    after the update

                    get1.png

                    watch is tight to the wrist and i also have done a hard reset (because suunto support tells me to do that)… i also have my wrist with tattoo.

                    Ambit2
                    Ambit3Peak
                    Spartan Ultra Black Titanium
                    S9B Black Titanium
                    S9P Granite Blue Titanium
                    S9PP Titanium Slate

                    1 Reply Last reply Reply Quote 1
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