[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

HankWang

@isazi urrrr… It’s noon now and nothing happened…

RyanYen

Hexa62

same her in Germany. SA (in IOS) show its availability, watch shows it‘s up to date and still on 2.18.18.

Exactly the same here, updated successfully to 2.19.42. on iOS, two days ago, the same night watch rolled back to 2.18.18 and completely lost connection to Suunto App.
Reconnection worked, but App keeps saying 2.19.42 has been downloaded and transferred to watch, watch keeps saying software is up to date, but is still on 2.18.18

Factory reset watch, Suunto App reinstall, Suunto App new install on another device, complete disconnect and reconnect all did not work

there is definitely a discrepancy between what the user interface of S9peak tells us (Software is uptodate) and what S9P tells the App (Software update available).

How is this going to be solved?

dominick

@isazi Hi, this didnt happen for me. no update during the night and followed all instructions you mentioned

dominick

@bulkan how is it solved, i am still unable to update?

s_roman

@hankwang same here too.

TonyG

I manually installed mine successfully yesterday (IOS).
Production Version of App (not beta)
App downloaded update >
Checked watch settings > General > Software Update >
Installed Update > 10 mins later > 2.19.42 installed

HankWang

@tonyg Yes. I’ve successfully upgraded to 2.19.42 as well. It just… rolls back to 2.18.18 after that.
That’s the issue.

TonyG

@hankwang Mine hasn’t rolled back (fingers crossed as yet) will keep an eye on it though)

booxer

In Spain, exactly the same. Magic hasn’t come tonight. Any known solution?

HankWang

@booxer Nope. Still waiting on some moderators whom might have closer contact to Suunto to bring in the magic.

isazi

So what I heard is that Suunto knows about the users with this issue, less than 200 users all with iOS, and will bring a solution soon. I guess you’ll soon get a new firmware to update to.

HankWang

@isazi Thanks man. Feeling lucky to be a part of the 200 club xD

Hexa62

@isazi Ok, we‘ll see when we also get the update

Nikita_Gx

Same thing here, latest IOS, I updated manually then at some point a rollback happened. Now the app on the phone says that the updated loaded to the watch. On the watch the software update is grayed out so you can’t even open it.

Nikita_Gx

Magic didn’t happen for me. I left it charging until the morning. Same 2.18.18 is still here with no option to update.

isazi

@nikita_gx Suunto should solve that, I guess beginning of the coming week.

Hexa62

What‘s frustrating is that no official announcement from Suunto. A significant number of users, probably all IOS users are excluded from new enhancements. Technical issues could occur, but one should communicate and not leaving people in the dark. Should IOS user expect limited support for Suunto watches? If so, say so and they could choose another brand.

dominick

@hexa62 This is the first time an update is not working as expected and this update has been released less than 48 hours ago… i agree Suunto should at least release an update in the ios app as a news release but to start speculating about limited support based on the os of your phone is a bit far fetched…