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    Turn by turn doesnt work

    Suunto 7
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    • EgikaE
      Egika Platinum Member @Marco 4
      last edited by

      @Marco-4 sorry, a video taken by someone probably even on some beta firmware is nothing to rely on feature wise.

      I am using tbt a lot (mainly because I forget to switch if off) and it’s always like we both seem to experience it.
      Suunto themselves nowhere claim a 20m announcement. So nothing to bother customer support with, which obviously is thinking you are getting no notifications at all.

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal, Race S All Black, Race S Titanium Canary

      M 1 Reply Last reply Reply Quote 0
      • M
        Marco 4 @Egika
        last edited by

        @Egika

        Sorry but Support is exactly aware of my issue, and from minute one they have never denied having to receive an ultimate tbt 20m before…if they after all this time and requests from my part should be thinking that I do not get any tbt whatsoever, then they are even more stupid then I could even think of.

        EgikaE 1 Reply Last reply Reply Quote 0
        • EgikaE
          Egika Platinum Member @Marco 4
          last edited by

          @Marco-4 I still find this strange, that support is following up a functional claim, Suunto has probably never made…

          I guess the forum can not do anything more in this case…

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal, Race S All Black, Race S Titanium Canary

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          • M
            Marco 4 @Egika
            last edited by

            @Egika

            I guess I have to wait for the next message support will send, meanwhile I just received this one, proof that they know exactly what my issue is….

            Hello,

            We appreciate your patience and valuable feedback. We apologize for the delayed response.

            Thank you for telling me how it went after trying and that the issue remains when you created a new route so you need to do the same steps all over again.

            I will forward your issue and feedback on this to our department in order to investigate further and I will email you as soon as I have further updates on this.

            We are sorry for the inconvenience caused. We remain at your disposal.

            Thank you for your understanding and for your patience. Please do not hesitate to contact us if you have any questions. We are more than happy to help.

            EgikaE 1 Reply Last reply Reply Quote 0
            • EgikaE
              Egika Platinum Member @Marco 4
              last edited by

              @Marco-4 yeah, this is not exactly a proof that they are aware that some reviewer showcased a 20m alert.
              I read this as polite text blocks that are sent out if a customer has a still unresolved case.

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal, Race S All Black, Race S Titanium Canary

              M 1 Reply Last reply Reply Quote 1
              • M
                Marco 4 @Egika
                last edited by

                @Egika

                Hi,

                Hereby one more link with a very clear showing of correct tbt on suunto 7 and suunto 9.
                If I would have been mistaken, I imagin I would already have received information about it after 5 months from support…unless they are not aware of the specifications of their products.

                https://youtu.be/6s0uhP61lms?si=r3VjWPOjxSuDX8YF

                Cheers. Marc.

                J 1 Reply Last reply Reply Quote 0
                • J
                  Jonathan Schwarz Bronze Member @Marco 4
                  last edited by

                  @Marco-4 Any update on this issue?

                  Suunto Race Steel All Black -
                  Suunto 9 Baro (retired)
                  Suunto Ambit 3 Vertical Lime (retired)
                  Suunto App - Always latest version

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