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    Turn by turn doesnt work

    Scheduled Pinned Locked Moved Suunto 7
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    • EgikaE Offline
      Egika Platinum Member @Marco 4
      last edited by

      @Marco-4 I am also not getting a notification 20m before the turn.
      I get the notification of the next turn if it is far away right after I went around the last one.
      Like: “straight in 867m”

      then some distance before the actual turn (not sure if it is 100m) I get it again.
      No 20m

      Is the 20m stated in the manual?

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - TI Canary - Titanium Courtney

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      • EgikaE Offline
        Egika Platinum Member @Egika
        last edited by

        @Marco-4 I just checked the manual.
        Can you check if your watch does not what is described here:
        e7323225-c983-4002-9b88-037511598fc7-image.png

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - TI Canary - Titanium Courtney

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        • M Offline
          Marco 4 @Egika
          last edited by

          @Egika

          Hi,

          Indeed I have just the same way of behaviour as on your watch. I found out that there has to be a tbt 20m before a turn watching a youtube video from gerald zhang schmidt (look for navigation with komoot tbt directions on the suunto 9). You can clearly see the notification around 20m before imediately followed by the info for the next one. So the 20m warning is simply being skipped, sth HAS to be wrong, for sure some kind of bug.
          Hopefully within the next update it will be solved, but after my recent contacts with support I doubt it seriously. Fingers crossed.

          EgikaE 1 Reply Last reply Reply Quote 0
          • EgikaE Offline
            Egika Platinum Member @Marco 4
            last edited by

            @Marco-4 sorry, a video taken by someone probably even on some beta firmware is nothing to rely on feature wise.

            I am using tbt a lot (mainly because I forget to switch if off) and it’s always like we both seem to experience it.
            Suunto themselves nowhere claim a 20m announcement. So nothing to bother customer support with, which obviously is thinking you are getting no notifications at all.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
            Race S All Black - TI Canary - Titanium Courtney

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            • M Offline
              Marco 4 @Egika
              last edited by

              @Egika

              Sorry but Support is exactly aware of my issue, and from minute one they have never denied having to receive an ultimate tbt 20m before…if they after all this time and requests from my part should be thinking that I do not get any tbt whatsoever, then they are even more stupid then I could even think of.

              EgikaE 1 Reply Last reply Reply Quote 0
              • EgikaE Offline
                Egika Platinum Member @Marco 4
                last edited by

                @Marco-4 I still find this strange, that support is following up a functional claim, Suunto has probably never made…

                I guess the forum can not do anything more in this case…

                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                Race S All Black - TI Canary - Titanium Courtney

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                • M Offline
                  Marco 4 @Egika
                  last edited by

                  @Egika

                  I guess I have to wait for the next message support will send, meanwhile I just received this one, proof that they know exactly what my issue is….

                  Hello,

                  We appreciate your patience and valuable feedback. We apologize for the delayed response.

                  Thank you for telling me how it went after trying and that the issue remains when you created a new route so you need to do the same steps all over again.

                  I will forward your issue and feedback on this to our department in order to investigate further and I will email you as soon as I have further updates on this.

                  We are sorry for the inconvenience caused. We remain at your disposal.

                  Thank you for your understanding and for your patience. Please do not hesitate to contact us if you have any questions. We are more than happy to help.

                  EgikaE 1 Reply Last reply Reply Quote 0
                  • EgikaE Offline
                    Egika Platinum Member @Marco 4
                    last edited by

                    @Marco-4 yeah, this is not exactly a proof that they are aware that some reviewer showcased a 20m alert.
                    I read this as polite text blocks that are sent out if a customer has a still unresolved case.

                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                    Race S All Black - TI Canary - Titanium Courtney

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                    • M Offline
                      Marco 4 @Egika
                      last edited by

                      @Egika

                      Hi,

                      Hereby one more link with a very clear showing of correct tbt on suunto 7 and suunto 9.
                      If I would have been mistaken, I imagin I would already have received information about it after 5 months from support…unless they are not aware of the specifications of their products.

                      https://youtu.be/6s0uhP61lms?si=r3VjWPOjxSuDX8YF

                      Cheers. Marc.

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                      • J Offline
                        Jonathan Schwarz Bronze Member @Marco 4
                        last edited by

                        @Marco-4 Any update on this issue?

                        Suunto Race Steel All Black -
                        Suunto 9 Baro (retired)
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