Photos are missing in SUUNTO App (after MOVESCOUNT Transfer)

brugglyn

I did the transfer as described here some month ago (https://www.suunto.com/de-ch/Support/faq-articles/movescount/wie-kann-ich-meinen-moveverlauf-von-suunto-movescount-in-die-suunto-app-ubertragen/)
It took some time, finally all my moves appeared in the suunto app, in total 418.

But then I realized, that plenty of my uploaded fotos are missing in the suunto app! On movescount.com they are visible!

I already twice contacted the Suunto support via the suunto app, but never got an answer:-(
So what can be done? Can you do e second import? I really fear to lose all the missing pictures!

Brad_Olwin

@brugglyn The photos do not transfer.

lexterm77

@brad_olwin said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

@brugglyn The photos do not transfer.

Did if you did transfer earlier.

Brad_Olwin

@lexterm77 I don’t recall mine transferring! I could be wrong

Mff73

@brad_olwin said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

@brugglyn The photos do not transfer.

Euh, yes, in the past photos were transfered with migration.

I had the same issue when i migrated last year, and I was helped by backend expert .
Let’s wait for him to see this post.

isazi

@brugglyn contact support and they can maybe help you.

pavel.samokha

@Mff73 is right, photos should transfer from MC to Suunto App

If they haven’t been transferred one should contact customer support and tell them that photos were lost during transfer. They’ll do some magic and ask one to repeat import from Movescount.

@brugglyn when did you contact customer support?

Mff73

@brugglyn
Did you try to connect to Sports-tracker.com with your SuuntoApp credentials? And if yes, are your photos also missing there?

lexterm77

@brad_olwin

Yours had just to many so it just gave up!

brugglyn

Thank you for all the responses.

@Mff73 No, Sports Tracker I have not tried. I may still try that at best.
I want the pictures mainly in my Suunto app. But so I hope someone from Sunnto will soon get back to me and fix the incomplete transfer.
(As mentioned, I have written to support via the Suunto app twice and have not received any reply.)

Mff73

@brugglyn
my advice to have a look at sportstracker was not a workaround, it was just to help “identify” the issue (app or cloud).

But the only advice for you now, in the one from @pavel-samokha

@pavel-samokha said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

contact customer support and tell them that photos were lost during transfer. They’ll do some magic and ask one to repeat import from Movescount.

@brugglyn when did you contact customer support?

brugglyn

Meanwhile, I have installed sportstracker and also there I see only a small part of my pictures. So it has to be a cloud issue.

I have contacted the support in July and in September this year by app.
I also tried by phone, the number of Switzerland (044 580 99 88) refers by automessage to the homepage:-(

Today I tried it futher via chat on suunto.com and got in 7(!) attempts always the message: Unfortunately, currently no agents are available. please choose another option from the menu or quit chat.
Should I check the chat on the US website? Maybe they are more professional as the swiss;-) Or is there a Mailadress?

isazi

@brugglyn contact support via the app.

pavel.samokha

@brugglyn yes, please, as alessio said, try to contact Suunto via the app again.
If it doesn’t work in a week - drop me here a PM with your email

Brad_Olwin

@lexterm77 said in Photos are missing in SUUNTO App (after MOVESCOUNT Transfer):

@brad_olwin

Yours had just to many so it just gave up!

brugglyn

@pavel-samokha Thank for the offer!
I am now in contact with the American support (started by the chat, now by mail). They have not been able to fix the problem yet, but they are on it.
I’ll post here when they have a solution.