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    Help! How can I cancel an suunto.com order?

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • Kai LiuK Offline
      Kai Liu Bronze Member
      last edited by

      Hi, I created a customized order for suunto 9 peak, titanium white with a microfiber strap. Yet the system is not adding the microfiber strap and I just realized it after payment because the number is not correct. It is Friday how can I reach someone to help me cancel the order?

      S7, S9P, Vertical Solar / boxing, skiing, hiking, running

      surfboomerangS sartoricS 2 Replies Last reply Reply Quote 0
      • surfboomerangS Online
        surfboomerang @Kai Liu
        last edited by surfboomerang

        @kai-liu

        From the webshop FAQ:

        Can I change or cancel my order?

        To ensure that orders reach our customers as soon as possible, they are processed as soon as they are placed. This is why we are unable to change or cancel orders.

        and

        How can I return an item bought from the online Suunto shop?
        Customized products may only be returned if they were not manufactured according to your specifications.

        Maybe a chat can help you, but Suunto’s answers are pretty clear

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

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        • sartoricS Offline
          sartoric Moderator @Kai Liu
          last edited by

          @kai-liu
          As already said, contact support

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

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          • Kai LiuK Offline
            Kai Liu Bronze Member
            last edited by

            Thanks all! I have to wait until Monday to talk to customer service and order cannot be cancelled. I just need to buy a strap separately

            S7, S9P, Vertical Solar / boxing, skiing, hiking, running

            1 Reply Last reply Reply Quote 0
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