Manual Firmware Update

[Doug H]

Does anyone know how to do a manual firmware update? The customer service rep I talked with said I had to send it in to have this done. I do firmware updates as part of my job and feel there should be no reason why I can’t do them on the watch. By the way, my watch simply stopped working (I wasn’t actually wearing it at the time), went black and is now always on the software download screen (down arrow). No resets or assistance from customer server was able to make it boot.

[isazi]

@doug-h you can drag and drop the zip containing the firmware in Suuntolink. If you search the forum you’ll find more info. Of course if your watch is bricked I’m not sure this works.

[Doug H]

@isazi I am unable to find anything relevant to this specific watch and to locate the actual firmware to download. This is the third Suunto watch I’ve had now and they have all had this bug. Perhaps it’s time to change allegiance!

If you can point me in the direction of the firmware and the procedure, that’d be great.

[André Faria]

@doug-h said in Manual Firmware Update:

@isazi I am unable to find anything relevant to this specific watch and to locate the actual firmware to download. This is the third Suunto watch I’ve had now and they have all had this bug. Perhaps it’s time to change allegiance!

If you can point me in the direction of the firmware and the procedure, that’d be great.

https://forum.suunto.com/topic/6584/firmware-2-16-26/24?_=1627493963004

[Doug H]

@andré-faria Thanks. I’ve downloaded the firmware. I was expecting release notes but there aren’t any. I’ve read that you just copy the files ‘into’ SuuntoLink but that doesn’t work. How do I force a manual upgrade?

[cosme.costa]

@doug-h said in Manual Firmware Update:

@andré-faria Thanks. I’ve downloaded the firmware. I was expecting release notes but there aren’t any. I’ve read that you just copy the files ‘into’ SuuntoLink but that doesn’t work. How do I force a manual upgrade?

You have to drag and drop the zip file with the firmware in the gear icon in Suuntolink whilst the watch is connected of course, do not unzip the file. For the release notes you can go to Suunto’s web page.

[cosme.costa]

@doug-h make sure you have the correct zip file, S9 baro has different file than the S9 non baro.

[Doug H]

@cosmecosta How will I know if I have the correct firmware? I do not see a place where they are all listed

[Doug H]

@cosmecosta Is there a repository of the various firmware? I have a S9 Baro. I guess it’s already useless to me but it would be nice to have it working for a 4 day alpine trip I leave for tomorrow. I mean, that’s why I bought the watch!

[Doug H]

@andré-faria Is there a repository of the various firmware. I want to ensure I use the S9 Baro one. I’ve downloaded these two but have no idea which watch they are intended to be installed on.

https://firmware.geo.movescount.com/production/Ibiza-fw_2.16.26.4056-F.zip
https://firmware.geo.movescount.com/production/Lima-fw_2.16.26.4053-F.zip

As it stands now, I’ll need to send my watch in but it would be nice to have an operable one for tomorrow when I leave on an alpine trip.

[André Faria]

@doug-h said in Manual Firmware Update:

@andré-faria Is there a repository of the various firmware. I want to ensure I use the S9 Baro one. I’ve downloaded these two but have no idea which watch they are intended to be installed on.

https://firmware.geo.movescount.com/production/Ibiza-fw_2.16.26.4056-F.zip
https://firmware.geo.movescount.com/production/Lima-fw_2.16.26.4053-F.zip

As it stands now, I’ll need to send my watch in but it would be nice to have an operable one for tomorrow when I leave on an alpine trip.

others may confirm but I think ibiza is S9 Baro.

[Doug H]

@andré-faria Thanks

[surfboomerang]

@andré-faria true

[André Faria]

@surfboomerang said in Manual Firmware Update:

@andré-faria true

So lima is s9 non baro?

[Doug H]

@andré-faria Thanks to everyone for the comments. It appears I have a brick with a wristband; it’s my third one. Suunto seems to have a systemic problem with their initial code if multiple watches in different models all do the same thing. After a number of years I would have assumed these known issues would have been corrected. My latest firmware crash happened when the watch was being a watch - not even being worn.

In any case, I have tried the ibiza 2.14 and 2.16 firmware releases and neither will install manually. I will be sending the watch in, unfortunately. I do hope there isn’t a charge for service for a known firmware issue but I guess I’ll find out.

[pikeviewer]

@doug-h Info for those looking for firmware files. Every firmware update that you have received can be found on your computer at

This PC/Users/username/AppData/Roaming/Suntolink

[Doug H]

@pikeviewer Thanks

[surfboomerang]

@andré-faria correct.

@egika said in Backlight:

@tomas5 The Suunto’s all have city’s names internally in development.

‘Amsterdam’: ‘Suunto Spartan Ultra’,
‘Brighton’: ‘Suunto Spartan Sport’,
‘Cairo’: ‘Suunto Spartan WHR’,
‘Forssa’: ‘Suunto Spartan Trainer’,
‘Gdansk’: ‘Suunto Spartan WHR Baro’, ‘Suunto Spartan Sport Wrist HR Baro’, ‘Suunto Spartan WHR Baro’,
‘Helsinki’: ‘Suunto 3 Fitness’,
‘Ibiza’: Suunto 9 Baro
‘Lima’: Suunto 9
‘Monza’: Suunto 5

For Suunto5 you get the 2.10.26 FW like this:
http://firmware.geo.movescount.com/production/Monza-fw_2.10.26.1047-J.zip

and the 2.12.30 version:
http://firmware.geo.movescount.com/production/Monza-fw_2.12.30.1410-J.zip

[Łukasz Szmigiel]

@surfboomerang I wasn’t expecting Gdańsk 0_o. I wonder how the names are chosen, random or by some key

[Tomas5]

If you do hard reset of watch, can be done directly from suunto link, it will download and re-flash correct latest firmware for your device. No need to download it manually.

[Egika]

@łukasz-szmigiel The interesting thing ist, that watches D, E and J, K were never released.
Wonder what they hwould have looked like?

[Tomas5]

@egika maybe just didn’t find city with that letter on map in allocated time frame

[Łukasz Szmigiel]

@egika scrapped? Or waiting still?

[Mff73]

S9Peak is Nagano, if it may help to find naming_algorythm_pattern

[Tomas5]

@mff73 said in Manual Firmware Update:

Nagano

don’t see any pattern here : https://www.google.com/maps/d/edit?mid=1JB0mkHf5jA-YpQejF5ZBLaWY8VqC4WAh&usp=sharing