No HR and resources showing up anymore... help!?

ChrisA

Hi, my S9P seems to have a problem. It stopped showing HR and also does not Update resources anymore. The HR Graph is just empty

When doing a reset by pressing upper right button it restarts, shows some old notifications and then the HR graph is back for some seconds

Just to disappear after some seconds again. The data isn’t synced to the app also.

It worked normal until around 6 p.m. today. Two days before it just reset itself and showed me this “Service” screen and after a soft reset it vanished and it worked normal…

What’s the problem here? And what can I do?

Brad_Olwin

@chrisa Do a 12s reset.

zhang965

Dear customer,
Have you checked your heartbeat? Maybe it’s not the watch stopped showing something…

Dimitrios Kanellopoulos

@chrisa are you on the latest update. ?

ChrisA

@dimitrios-kanellopoulos yes - newest update, it started working correctly again after midnight but the HR data and the Resources from yesterday 6pm onwards to midnight are not there (not in the watch and the app)… I don’t know what went wrong…🧐 It seemed it got stuck in something and after midnight it worked again

ChrisA

@zhang965

ChrisA

@brad_olwin that’s what I did 3 X and it didn’t help. Updating HR and Resources started to work again after midnight… don’t know what happened

Dimitrios Kanellopoulos

@chrisa wait. Did you update in the meanwhile or rebooted the watch ? Then those things go away.

ChrisA

@dimitrios-kanellopoulos here we go:

recognised watch not syncing to app yesterday at around 10pm. Did a 12 second reset, watch restarted and showed all day HR graph in watch but did not sync HR and Resources to app (steps an calories did!).

looked again on the HR graph in the Watch after some minutes and again no graph was shown on the watch, also still no resources were measured.

Did another reset by pressing upper button for 12s: watch restarted and HR Graph for the day showed up with all data, but not syncing HR and resources to app

after sync as few seconds later - everything like before: HR graph blank and no HR measured.

Did another reset, watch restarted and everything like before (above number 2), then, some seconds later looking up HR again -no data.

gave up, wrote forum post and went sleeping… next morning HR and resources from midnight on started to work again and were synced to the app. The data from yesterday 6pm to midnight is still missing…

Haven’t done anything in the watch (no update)using iOS beta app. Works flawless today, really don’t know what happened.

sartoric

@chrisa
Just a note
When you reset the watch, the HR graph is reset too

ChrisA

@sartoric for me that was not true. I had NO HR Graph before resetting the watch and it WAS THERE after the reset, only to disappear again (until I did the next reset, which brought the HR graph with all days HR up again)… it was really weird and I am happy that the watch is working normal again…