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    Suunto 7 not updating

    Scheduled Pinned Locked Moved Suunto 7
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    • L Offline
      Lord Víctor
      last edited by

      Hello, one week ago I bought Suunto 7 black and I’m delighted with it, but I have a problem.

      It comes with a version of S.O. very old, the version is PXDB.200210.001.A2 and HMR 1, and whenever I go to update it tells me that it is already updated.

      I have already tried the trick of tapping, disconnect bluetooth, only for wifi, and several factory resets and nothing works.

      I understand that this latest update is not installed because it is launched in waves, but should not all the previous ones be installed?

      Help please!

      Jamie BGJ R 2 Replies Last reply Reply Quote 0
      • Jamie BGJ Offline
        Jamie BG Bronze Member @Lord Víctor
        last edited by

        @lord-víctor ,
        Mine around with initial update and had to install the rest of the updates.
        Which country are you in, perhaps its one where the update isn’t out yet.

        when you try the system update, how many time do you hit system update, go back to the screen prior to that, and press system update again.
        Find that it usually does it before you do it twenty times.

        L 1 Reply Last reply Reply Quote 0
        • L Offline
          Lord Víctor @Jamie BG
          last edited by

          @jamie-bg I’m in Spain. Normally I try to update, I hit the screen for about 20 or 30 seconds, go back to the previous screen and start again.

          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @Lord Víctor
            last edited by

            @lord-víctor were did you buy your watch?

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            L 1 Reply Last reply Reply Quote 0
            • ? Offline
              A Former User
              last edited by

              I’m having the same issue, bought suunto7 a few days ago and I’m stuck on OS PXDB.200210.001.A2 and HMR 1.

              Tried everything to get any update going but no luck. I’m in the UK and bought the watch from wiggle…

              Any help would be greatly appreciated

              Jamie BGJ 1 Reply Last reply Reply Quote 0
              • L Offline
                Lord Víctor @Dimitrios Kanellopoulos
                last edited by

                @dimitrios-kanellopoulos I bought suunto in Media Markt, Zaragoza, Spain.

                Thanks for the help

                1 Reply Last reply Reply Quote 1
                • Jamie BGJ Offline
                  Jamie BG Bronze Member @Guest
                  last edited by

                  @llethan -
                  Make sure watch is at least 80% charged (can do with less, but always a good idea to be well charged).

                  go into wear os app on phone and disconnect. Switch off phone bluetooth.

                  go into watch (should show cloud symbol at top of watch face reflecting no bluetooth connection). Go into settings - connectivity - bluetooth and switch off bluetooth. Go into connectivity settings - wifi and switch on wifi and make sure its connected (in quick settings - swipe from top of screen down) should see a wifi icon show active connection.

                  Now try firware update. I check update, then go back a screen (swipe left to right), then press update again. I do that twenty times (normally gives update by then), if not wait an hour or so and try again. If still no luck keep trying every couple of hours or leave to next day.

                  S 1 Reply Last reply Reply Quote 2
                  • R Offline
                    Ramon @Lord Víctor
                    last edited by

                    @lord-víctor In your case you need to wait until next Thursday.

                    May I know where did you buy the watch? Is it second hand?

                    R 1 Reply Last reply Reply Quote 1
                    • R Offline
                      Ramon @Ramon
                      last edited by

                      @ramon said in Suunto 7 not updating:

                      @lord-víctor In your case you need to wait until next Thursday.

                      May I know where did you buy the watch? Is it second hand?

                      Sorry now I see that you bought it at MediaMarkt.

                      1 Reply Last reply Reply Quote 0
                      • S Offline
                        saemoliv @Jamie BG
                        last edited by saemoliv

                        @jamie-bg Thanks a lot, I am from Germany, bought the watch at Suunto and try since Tuesday to update my watch, without any success.
                        Your workaround helped, update found on the first try.
                        I am really disappointed about this poor programming from Suunto!

                        Jamie BGJ 1 Reply Last reply Reply Quote 0
                        • Jamie BGJ Offline
                          Jamie BG Bronze Member @saemoliv
                          last edited by

                          @saemoliv sorry- but why is this poor programming by suunto?
                          This setup is all wear os (google) got nothing to do with suunto in how you get to systen update etc.
                          If referring to having to manually request update - if you wait long enough it will send a notification.
                          If referring to why it doesn’t recognize immeadiately - not sure whose fault as not sure if that is software / server and who is responsible for which.

                          Dimitrios KanellopoulosD ? S 3 Replies Last reply Reply Quote 0
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager @Jamie BG
                            last edited by

                            @jamie-bg it’s not recognized automatically because the update is staged

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            Dan MateescuD 1 Reply Last reply Reply Quote 0
                            • Dan MateescuD Offline
                              Dan Mateescu @Dimitrios Kanellopoulos
                              last edited by

                              @dimitrios-kanellopoulos Bought Suunto 7 for 7 hours now and been pressing ‘System update’ for more than 700 times without luck. So frustating!

                              1 Reply Last reply Reply Quote 1
                              • ? Offline
                                A Former User @Jamie BG
                                last edited by

                                @jamie-bg Yea ive been trying for days now and still nothing, im not even that bothered about getting the most up to date OS right now. Just something that isnt over a year out of date would be nice…

                                1 Reply Last reply Reply Quote 0
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by

                                  Let me explain this to you.

                                  Google is responsible for distributing the update. It’s a wear os update with the apps and work from suunto.

                                  Google has staged the update. Something like

                                  First day 10%

                                  …

                                  Tuesday 100%.

                                  Now since this is the latest update , there is no other update for the watch. If google has not pushed the update on 19th April then your watches would have found the previous update instantly.

                                  This is an unfortunate situation for new users , only because there is a staged new system update.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  ? 1 Reply Last reply Reply Quote 2
                                  • ? Offline
                                    A Former User @Dimitrios Kanellopoulos
                                    last edited by

                                    @dimitrios-kanellopoulos thank you for the explanation

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      saemoliv @Jamie BG
                                      last edited by

                                      @jamie-bg Manual update is clearly described on Suunto homepage, but the described process did not worked for days with uncountable trys. Suunto should be more precisely in their official descriptions or must ensure that the described process works.

                                      isaziI 1 Reply Last reply Reply Quote 0
                                      • isaziI Offline
                                        isazi Moderator @saemoliv
                                        last edited by

                                        @saemoliv it does not always work because it depends on Google having the update actually available for your Google play account. They do not distribute everything immediately to everyone.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        1 Reply Last reply Reply Quote 1
                                        • R Offline
                                          RepayC
                                          last edited by

                                          I have the same problem. I bought my watch last week and its still running the first software. Anytime I check for an update it says up to date. I’m slowly getting annoyed and I am thinking on returning the watch.

                                          Tom WehrleT I 2 Replies Last reply Reply Quote 0
                                          • Tom WehrleT Offline
                                            Tom Wehrle @RepayC
                                            last edited by

                                            @repayc Have you already tried the trick from Nigel?

                                            The old “trick” of tapping the ‘Watch is Up to Date’ screen repeatedly for about 15 seconds seems to force the update. 😊

                                            I tried it about 25 seconds but it worked at the end!

                                            1 Reply Last reply Reply Quote 0
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