Ambit main button is difficult to press

[theoa]

Ambit’s main button is very difficult to press and when released it retrieves slowly its original position. Possibly because of limestone. Although the device is completely clean.
Is there a way or specific device-friendly chemical to remove any dirt or limestone a bit more inside?

[surfboomerang]

@theoa I let my watch soak in warm water and a little bit of non-agressive soap for a couple of hours.
Shake it once in a while and rinse it with fresh water

[isazi]

I believe @freeheeler had a similar question not so long ago, maybe he can help.

[freeheeler]

@isazi
yes, but I can not take responsibility
I used a soft descaler e.g. suitable for coffeemakers and a soft cotton pad to apply

[Brad_Olwin]

@theoa I had this happen on an Ambit, I could never fix it and the watch was replaced. If the suggestions fail I would contact support.

[theoa]

@freeheeler did you see any progress using dezcal?
Somebody advice me to use kitchen clean chemical in small dosis or baking soda. Is these safe?

[freeheeler]

@theoa
yes, it worked on my watch.
you can use any descaler/cleaner that does not harm NBR seals

[theoa]

@freeheeler I’ve just used acetic acid - common vinegar for descaling and the situation was improved!

Thanks for the advice