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    Movescount route planning function is not working

    Digital service transition
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    • Soojong Moon
      Soojong Moon last edited by Soojong Moon

      I’m mainly using S9 and haven’t been using my A3p recently.

      A few weeks ago, when I logged in to Movescount website to use the route planning function just for curiosity, I found it is not working in the google Chrome of my Windowns10 laptop. 😞

      However, when I use old Explorer, it is working perfectly.

      After that, in Chrome, I’ve tried erasing all cookies and other cache files and it seemed to work but next time it didn’t work again.
      Also, this problem happens in Edge browser.

      I wonder whether I am the only one who has trouble with this or not.
      Is there anyone who knows the solution?

      Below is the screenshot from Chrome. As you can see, the ‘+’ button became vague blue color and doesn’t work.
      Also, when you see the top left, the category list window is blank.
      movescount route.png

      S9BT, A3P, Suunto Smart Sensor, Polar OH1
      iPhone13 Pro Max (iOS), Windows10

      Feature Suggestions:
      1)Activity Planning with basic analytical function.
      2)Basic Training Gear Management connected to Strava or Runalyze.

      andrasveres stromdiddily 2 Replies Last reply Reply Quote 2
      • andrasveres
        andrasveres @Soojong Moon last edited by

        @soojong-moon last time I used the route planner on Movescount it worked for me in the new Edge browser on Windows 10. Not sure aboute Chrome as I never used it for that. Do you have both watches linked to your account? Maybe it is something related to the fact that Suunto 9 cannot be used with Movescount anymore?! 🤔

        Stop chasing shadows just enjoy the ride!

        Soojong Moon 1 Reply Last reply Reply Quote 0
        • M
          margusl last edited by

          Movescount map view & route builder / importer doesn’t care about connected watches.

          @Soojong-Moon , this is some kind of service or network glitch, at the time of writing there’s about 40:60 chance for https://www.movescount.com/map?newroute to fail on me (Chrome, Win10). Just reload the the page (Ctrl+F5 to empty cache) few times until you have that New Route dialog visible :
          97dfc074-e535-4290-bc24-ec8e618a1767-image.png

          Or if you can switch networks (i,e create a mobile hotspot), you can try that.

          Soojong Moon 1 Reply Last reply Reply Quote 3
          • stromdiddily
            stromdiddily @Soojong Moon last edited by

            @soojong-moon there are a few different threads on this.

            There is a compat issue in Edge/Chrome I believe that has not been addressed. You also won’t get ascent/descent stats.

            Garmin FR 935 - Sold
            Suunto A3P
            Suunto 9 Titanium - Sold
            Coros Apex 46 - Sold
            Coros Vertix - Sold
            Polar Grit X - Returned
            S9B

            Soojong Moon 1 Reply Last reply Reply Quote 0
            • Soojong Moon
              Soojong Moon @andrasveres last edited by

              @andrasveres I feel that the route planning function is working inconsistently. I have seen this function works normally with chrome, edge, explorer and also ipad(safari). However, when I try it next time sometimes it works or doesn’t work, which I cannot understand the logic behind.

              Surprisingly, the route planning is currently working in all platform.
              I didn’t do anything but I’m not sure whether it will work next time I try it.

              S9BT, A3P, Suunto Smart Sensor, Polar OH1
              iPhone13 Pro Max (iOS), Windows10

              Feature Suggestions:
              1)Activity Planning with basic analytical function.
              2)Basic Training Gear Management connected to Strava or Runalyze.

              1 Reply Last reply Reply Quote 1
              • Soojong Moon
                Soojong Moon @margusl last edited by

                @margusl said in Movescount route planning function is not working:

                view & route builder / importer doesn’t care about connected w

                I connected my A3P, therefore there will be no issues related to watch.

                Today, this function suddenly works perfectly in all platforms.
                Chrome, Edge, IE, iPad(Safari)… all works very well.
                I don’t know why.

                Anyway, the inconsistency or unstableness make me nervous.
                If it works well, movescount can be still the one of the best route planning tool which is also free.

                S9BT, A3P, Suunto Smart Sensor, Polar OH1
                iPhone13 Pro Max (iOS), Windows10

                Feature Suggestions:
                1)Activity Planning with basic analytical function.
                2)Basic Training Gear Management connected to Strava or Runalyze.

                1 Reply Last reply Reply Quote 1
                • Soojong Moon
                  Soojong Moon @stromdiddily last edited by

                  @stromdiddily Sorry, but can you explain what is ‘compat’? 🙂
                  Anyway, at least, it seems to be true that the route planning is currently unstable.

                  S9BT, A3P, Suunto Smart Sensor, Polar OH1
                  iPhone13 Pro Max (iOS), Windows10

                  Feature Suggestions:
                  1)Activity Planning with basic analytical function.
                  2)Basic Training Gear Management connected to Strava or Runalyze.

                  1 Reply Last reply Reply Quote 1
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