Notification issues, not silencing phone...
-
I bought myself a Oneplus 8T this week and I’m sad to say that the problem persists even on Android 11.
I really hope Suunto is working on the issue. -
Update:
The issue remains. Been in contact with support for Suunto, Oneplus and Google but no help. Suunto is telling me to contact Oneplus and vice versa.
Frustrating to say the least.
Thinking of buying a different watch. -
@lars-bengtsson I just tested this on my Oneplus Nord and my Suunto 7. My Oneplus Nord is updated to Android 11 and I had the alert slider on Ring. In the Wear OS app I had selected that the phone should remain silent when receiving a phone call. When getting a phone call my phone’s display turned on, but there were no vibration and no ringing. My Suunto 7 did vibrate. I also tested it with the slider on Vibrate. Phone didn’t ring or vibrate, but watch did vibrate. So I guess I do not have the same issue that you have.
-
@aeroild Interesting!
Notifications on my phone was loud and vibrating but on my watch some notifications wasn’t noticable at all.
I wish that Suunto could make an effort to resolve this issue and not just pass the responsibility on.
I have paid a significant amount of money for this watch and I had expected it to function fully with an android phone. -
@lars-bengtsson this is likely a conflict between OxygenOS and WearOS, I very much doubt it has anything to do with Suunto themselves.
I used to have a OnePlus 2 & 3T back in the day and they both constantly had connection issues with a number of wearables I was using at the time.
I would suggest going through all notification settings, in WearOS on the watch and phone, as well as within OxygenOS. Toggle them all on and off a few times, and check the results.
I think the hardware toggle on the phone does cause some issues with certain devices and/or nitifications (it used to cause me no end of problems).A quick question… do you regularly turn off the S7? or put it into battery saver mode?
I used to do this and it can confuse WearOS at times. I had to go into WearOS on the phone and toggle both silence notifications and call off and on again in quick succession. This would remedy the issue I had.As I said, this is a WearOS and OxygenOS issue, not Suunto.
-
@olymay
It’s a conflict but between Suunto OS, Oxygen OS or Wear OS or both. That’s what Suunto support wrote to me just before they asked me to contact Oneplus about it.
That and the fact that I’ve had just about every Oneplus phone they’ve have made since they first started making smartphones and four different watches. One Sony, one Huawei, one ticwatch and now a Suunto7. And the S7 is the only one that I’ve had this kind of issues with, or any issues at all for that matter.
So I’m still pretty sure that Suunto has some blame in this matter.
I reboot my devices regularly and I set watch on theatre mode (is that what it’s called?) during the night just to make sure I don’t press any button’s och anything else when I sleep.
I test the settings that don’t work in wear os regularly, every times I see that Wear OS has updated or after every firmware update on the watch to check if there was been any changes.
I never turn the watch of and the only time it’s not on my wrist is when I charge it.
I’ve tried every tip and suggestion given in this thread and no luck. -
@lars-bengtsson SuuntoOS is a new one to me, the S7 runs on WearOS. But I’m by no means a developer, just a consumer like you are.
I used to have similar issues to you in that when I put the watch into battery saver mode (effectively disconnecting it from the phone) overnight, upon reconnection it would notify n both the phone and watch. I would go into the WearOs app on the phone and toggle the silence notifications off and on again in quick succession without leaving that screen. Worked every time.
This leads me to believe it is something in WearOS that is at fault.
Like you, I have had a wide range of devices, but they all ran either different versions of WearOS, Android, OxygenOS, OneUI, or something else entirely. I have experience numerous conflicts between devices (don’t get me started on my Withings watch
)If you haven’t yet tried what I did then I would recommend giving that a try.
If you have, then there is a chance that one (or both) of your devices is faulty.(could always try a factory reset of each device in turn?)
-
@olymay
Maybe it isn’t called OS but I’m pretty sure there some kind of adaptation of Wear OS to make it work with Suunto 7 and that is what I mean by Suunto OS. There was something about the Suunto app in the email I got from Suunto support, some conflict there as well. I will check my inbox tomorrow and se if I can find it.
I never put my watch in batterysaver mode, I’ve tried toggle the settings in Wear OS on and off several times in many different scenarios.
I had a Oneplus 7 pro before I bought this Oneplus 8T and I tried factory resetting that one a couple of times but it didn’t work. I have only had my 8T for a little over a month and I won’t reset this one if I’m not more convinced it’ll fix the issue.
I’ve factory reset the S7 several times also buy no luck.
I literally have tried every tip or suggestion that I’ve received in this discussion thread.
It’s alot to ask to read everything and I can’t remember if you have taken part in the discussion before but the suggestions you have for me has been mentioned before.
-
@lars-bengtsson ah, fair enough. I don’t know the ins and outs of how all the software works, I just assumed WearOS was WearOS as it can’t be skinned like Android can on phones.
Factory resetting any device is a faff and I fully understand not being keen to do it if not absolutely necessary.
I haven’t used a recent OnePlus, do they still have the hardware toggle for switching to vibrate/silent/etc.? Have you tried toggling that?
Sorry, I joined this conversation pretty late, so apologies if I repeat anything (but better to repeat than to miss something?)
-
@olymay
Well I can’t remember exactly what they said or called it, I have to looki for the mail conversation for that and there is alot of emails.
No worries there is a lot of comments and tips in this discussion
Yes they do have the hardware switch on the phones. This is what I use to make it work the way I want to. I set the phone on silent with the switch and then there is only notifications through the watch. But this affects the sound on the phone in general, media volume and such are completely silent and gave to be turned on.Suunto 7 black
Oneplus 8T -
@lars-bengtsson This sounds like it might need a developer or someone with a current OnePlus phone to help out, sorry
Suunto 7 Graphite Copper
Suunto App Beta (Android - Pixel 6 Pro) -
@lars-bengtsson I still say I think it has more to do with Oneplus slider integration, and I say this as I use profiles on my phone, and whenever I use that to automatically trigger the DND on my phone at night, the next morning I always have to use my slider to reset volumes, as switching DND off doesn’t seem to automatically reset volumes. Have even tried to get the profile app to adjust volumes, but just will not rework them once DND been triggered (never had this issue on previous phones), so to me considering that only the slider will resolve this issue, it is linked to Oneplus and how they have programmed the slider - and not due to android or wear os.
-
@jamie-bg I don’t think so, I don’t have any problems with volumes not restoring them self after slider DND. Andrew the only reason I use the slider us because I have issues with the function “silence phone while wearing watch” in Wear OS app.
Suunto 7 black
Oneplus 8T -
@olymay said in Notification issues, not silencing phone...:
@lars-bengtsson This sounds like it might need a developer or someone with a current OnePlus phone to help out, sorry
I agree.
I did some googling a while ago but didn’t find anything helpful. Will look deeper into it some more when I have time to spare
-
@lars-bengtsson - not when you use the slider, but when you use the android DND quick setting. Using alert slider isn’t the same as DND.
Alert Slider is more of a volume control - you still get the notifications - just silent. DND has far more control.
However when I switch DND off, I often have to also use the slider button, move to silent and then back to ring, otherwise my notifications come through, just without any sound notifications. -
@jamie-bg Okey, I nevermind used the DND in quick settings. The slider does the job alright and without any settings issue like you describe.
