Suunto 5 fails to update...

[Carlo Bontempelli]

Good Evening from Italy.
I just bought a Suunto 5 and managed to synch it with the App.
But there is no way to update the watch… The Suuntolink is installed (I run on Windows 7 Pro) and recognizes the watch.
But the program says:

Anyone had this before?
The internet connection is On and perfectly running…

Thank you for any feedback you may give.
KR

[Bulkan]

Hi,

Is Windows 7, I have a friend with the same problem, we’ve tried everything and nothing worked. In the moment he tried in another PC with another version of windows. (10 I think) it worked at the first try.

@Dimitrios-Kanellopoulos this window 7 looks like a new problem with the last update, isn’t it?

[Dimitrios Kanellopoulos]

Hi all , windows 7 is not at the requirements of suunto link. It’s 8 and higher. However I can provide the drag and drop fw if you want me to, and the team will look into fixing this. But we don’t test / support windows 7 officially anymore afaik.

[Carlo Bontempelli]

@Dimitrios-Kanellopoulos said in Suunto 5 fails to update...:

Hi all , windows 7 is not at the requirements of suunto link. It’s 8 and higher. However I can provide the drag and drop fw if you want me to, and the team will look into fixing this. But we don’t test / support windows 7 officially anymore afaik.

Thank you everyone… unfortunately this is the only PC I have…don’t have any other… and my work PC is obviously restricted.
So how can I update my watch then?

[Dimitrios Kanellopoulos]

https://firmware.geo.movescount.com/production/Monza-fw_2.13.18.1503-J.zip

Download this file , drag and drop to the suuntolink gear icon at the upper right.

Do not extract the zip file.

[Carlo Bontempelli]

@Dimitrios-Kanellopoulos said in Suunto 5 fails to update...:

gear icon

thanks a lot Dimitrios… just lmk if you can solve it for Win7… IMHO it is a pity

[Carlo Bontempelli]

@dimitrios-kanellopoulos do you perhaps have the file for the 2.16.28?
Thanks and BR