Closing of Movescount is delayed further to 2021

Fenr1r

“… in order to ensure the best possible consumer experience …” Wise ambition; good reason for delay.

It’s not so much that “Screaming Frustration at SA Inability to do X” is a bad experience, it just would probably need an @sebchastang app to record its metrics on A3 for the activity to be worthwhile. And that data wouldn’t carry over to SA, even if you could get the watch to sync with the phone. Vicious circle.

Still the question remains: are they gonna do something about it or just wait for the Ambit users number to shrink down to zero.

Dimitrios Kanellopoulos

@andrasveres what do you mean?

zvonejan

@Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

As we have communicated beginning in January 2019, we are transitioning our digital services to Suunto app. Since that time we have focused on bringing new features and a better service experience to the community, including our latest updates which added significant new enhancements to the map experience in the app.

We have decided, in order to ensure the best possible consumer experience for all our community, that we will postpone the planned changes to Movescount App, SuuntoLink, and Moveslink2 until 2021.

https://www.suunto.com/Content-pages/suuntos-digital-services/

Dimi, what about altitude bug in route creation?

Dimitrios Kanellopoulos

@zvonejan I have no insight on this

amasidlover

Do you have any insight on to why they are delaying; is it because of the major (for many people) bugs with Suunto App (Bike Power and Swim Data transfer from Ambits), is it in the hope that more Ambit owners change device before then, is it to allow time to reinstate features that Suunto have previously said we (Ambit3 owners) won’t get (structured intervals, adjust settings from phone, transfer routes from Suunto app etc.) or is it some other reason?

To be fair, unless my Ambit3 fails and I need to chose a replacement it won’t make any difference to me; but it would be fascinating to know…

@Dimitrios-Kanellopoulos I meant are there any plan to make a better experience for these watches in Suunto app or this postpone is just to gain some extra time for maybe users with Ambits meantime will walk away anyway (or buy a new watch) without making trouble.
Just wondering, not questioning anything.

Auld06

Thanks for this news. I bought my Ambit Peak 3 a year ago, was extremely impressed and have seen the functionality on the Movescount App diminish at a tolerable rate until now. I love my watch and in general, I have been a vocal advocate of Suunto.

Now, if I understand correctly, I will have no desktop interface at all without paying for a subscription to an external service I don’t want. It’s a complete deal-breaker for me and if it goes ahead, I will never trust Suunto nor buy another Suunto product again.

I don’t want to share my runs or my climbs with any community. I don’t want a personal trainer or diet plans. I don’t want BS distractions. I just want what Movescount presently gives… a clear image of all my sports activity with the ability to drill deeper into the data if I wish. That can’t be done on a smartphone in my opinion and I don’t agree to pay for an external service that isn’t what I want at all.

I don’t care that Movescount desktop online can’t compete with Strava et al, I am not interested in them at all unless they become free. Please, Suunto, stop this madness.

In the meantime, like others, I will delete the new app and keep going on Movescount in the hope that Suunto doesn’t completely alienate its customers by this indefensible move.

A very very good decision. Thank you all that shared our concerns to suunto.
Still, because we were used to the all mighty ambit series and movescount, we would like to know more about the future:
2021 when?
2021 why? because suunto is trying to make all functions that were announced with ambit 3 available through the app (not web analysis, but apps, wireless stuff, etc)?
2021 why?because you will make the 9 or 10 with functions that the ambit 3 had (structured workouts) and so that would be more appealing for us to make the change ?

Don’t hesitate to “co-create” with us users, to take decisions that are good for both
We are not only here to cry, if there is a company that gives what we want and is trustful we have no problem putting money on it.
Right now, on my side, I feel that for my usage there is no “upgrade” on the market.
But I may be wrong.

Again congratulations on the decision!

isazi

@Auld06 said in Closing of Movescount is delayed further to 2021:

I don’t care that Movescount desktop online can’t compete with Strava et al, I am not interested in them at all unless they become free. Please, Suunto, stop this madness.

There are plenty of free, or donation based, options, often discussed in this forum. My favorites are Runalyze and Quantified Self.

Dimitrios Kanellopoulos

@amasidlover this is correct. Power and pairing issues due to new iOS / Apple phones are one main reason.

Fenr1r

@Dimitrios-Kanellopoulos So those of us with older iPhones sorta, kinda have Apple to “thank” for this temporary stay of execution on MC? Weird.

Dimitrios Kanellopoulos

@Fenr1r I dont see it this way.

It was raised here many times (and mainly during covid 1st wave mess) that there were iOS issues for sync and also missing data.

Logically and rightfully Suunto should not shutdown the MC (app + web) if the user cannot sync with BT on those devices.

Fenr1r

@Bulkan said in Closing of Movescount is delayed further to 2021:

@Fenr1r thanks to Apple users get MC more time, so in one year we will have the same day as yesterday. This is so good news.

One year. Or mid-April. Or January 1st: some more time, anyway. And, as @Dimitrios-Kanellopoulos noted, Covid Wave 1 may need a specific shout-out, too. Not entirely happy at that.

Bulkan

@Fenr1r thanks to Apple users get MC more time, so in one year we will have the same day as yesterday. This is so good news.

Fenr1r

@Bulkan Sorry: somehow Tenet-ed my reply to you, there.

Fenr1r

@Dimitrios-Kanellopoulos That’s why there’s “kinda” and “sorta” and “thanks” is in quotation marks.

Auld06

@isazi said in Closing of Movescount is delayed further to 2021:

Quantified Self

Thanks for this reply. I just took a look and the interfaces appear to be nothing like as pleasant or instinctive as Movescount’s and appear far more technical than I want or need.

Also, I guess they don’t sync automatically?

Simplicity is a big deal for me. I have had training consistency issues for years, in part through trying to be overly precise and, for the last few years, I have completely avoided unnecessary complications, keeping my workouts (and their tracking) simple. Movescount desktop & phone has been a fabulous tool for me.

margusl

@Dimitrios-Kanellopoulos said in Closing of Movescount is delayed further to 2021:

Logically and rightfully Suunto should not shutdown the MC (app + web) if the user cannot sync with BT on those devices.

Not so sure about “logic” here …

reports of newer iPhones having issues with SA started coming as soon as iPhone 11 was released last September
a year later Suunto still decided to announce exact dates for cutting connection for MC apps.
Ambit3 has missed power in Suunto App since the watch support was added to the app, November 2018.
announcement about the delay is made after the cut-off date …

Don’t get me wrong here, it takes some serious balls to stop a moving train and massive kudos to everyone involved, but I would not call it logical.

Dimitrios Kanellopoulos

@margusl I ll tranfer the feedback. Idk what to say on this, maybe I am thinking inside my shoes apparently.

The issue about the IOS is a recentish one due to some app update and iOS update. There were other issues that were fixed (parsing workouts)
The power issue was raised again by me specifically.

All in all I think I should stop at some point helping here. I am tired. I don’t get anyone wrong here but this message hits me to the heart.