Random reboots of the Suunto 7 during recording an activity

olymay

@Dimitrios-Kanellopoulos I have tried it on three separate routes now (although all of these routes have been in roughly the same area).

The watch tells me that local maps and each route have been downloaded when I put it on to charge.

I strongly believe it is the ‘power save tilt’ that is causing the issue.
I also do not believe there is any benefit to this option, as the AOD is always too bright, so does not need to be brightened up further to read it.

I will persevere and try a few more combinations and will feed back my findings.

Robert_mp

ok @Dimitrios-Kanellopoulos, thanks. It’s good to hear a fast response from you, and that Suunto is working on it.

The week before I did a factory reset and maybe I forgot to desactive the option “power saver tilt”, so I will try with this fixed and a new route as soons as possible.
Usually, I don’t use this option, I go with AOD activated, gestures desactivated and power save tilt desactivated (allways suunto official watchfaces).

In addittion, I indicate other problems related, that could help the developers:

During the activity when I experienced the problem, all the times that I switched to the screen of alttitude, it went very slow and get blocked most of the times.
In my everyday use, despite I have “power save tilt” and “notifications preview” desactivated, when I receive a notification it wakes the screen. But it seems that the watch only wakes when I make the gesture to see it (because of the inconscient movement after the vibration). So again… and issue with the “power save tilt”.

Dimitrios Kanellopoulos

Could you comment here with:

Sport mode used. If custom then ask for screenshots of the sport mode displays configuration.
When it happens what was the last display they remember (map view, 4-field data, 5-field data, HR graph…)
Did they exit the app while recording?
Did they receive a phone call?
Did the music controls pop-up
Something else?

olymay

@Dimitrios-Kanellopoulos Here is my info…

I use the standard (basic) running mode, following a route.

If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

I do not exit the app whilst recording as I want my info shown all of the time. The crash/reboot exits the app for me.

I do not receive a phone call and this would not be possible as I do not take my phone with me.

The music controls do not pop-up as I have the auto launch media controls off.

If you need anything else, please ask.

(I will reiterate, I believe it to be linked to the power saver tilt funtion).

Robert_mp

@Dimitrios-Kanellopoulos Here is my info:

Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
Last display: map view, but I’m not really sure
Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
Phone call: no
Music controls: no (airplane mode)

Dimitrios Kanellopoulos

@olymay thanks

Dimitrios Kanellopoulos

@Robert_mp said in Random reboots of the Suunto 7 during recording an activity:

Sport mode: custom of trekking with: 4 fields screen, 3 fields screen, altitude graphic screen, map screen
Last display: map view, but I’m not really sure
Exit the app while recording: No, it get blocked on the map screen view with the options in blank (I put the image in a comment above)
Phone call: no
Music controls: no (airplane mode)

thank you

isazi

@olymay said in Random reboots of the Suunto 7 during recording an activity:

If I stay on the default data screen, all is ok. Scrolling to the map view seems to trigger the problem.

Same here, it seems I’m also affected by the bug now. If I go to the map, the app is not capable of going back to low power mode. The activity is recorded, but I cannot stay in the app anymore, I’m forced to the watch face.

Dimitrios Kanellopoulos

Hi again (yes playing the man in the middle )

Do you have always on map enabled or disabled? Or does it happen with both values?

Robert_mp

@Dimitrios-Kanellopoulos said in Random reboots of the Suunto 7 during recording an activity:

Hi again (yes playing the man in the middle )

Do you have always on map enabled or disabled? Or does it happen with both values?

In my case, always on map disabled (save battery mode)
I always run activities in this mode.

olymay

@isazi This is EXACTLY what is happening to me

olymay

@Dimitrios-Kanellopoulos I usually run with always on map ENABLED as I don’t like the small delay in the screen waking up.

But I have tried it with this setting both enabled and disabled and the problem is there regardless.

sherani

@Dimitrios-Kanellopoulos I have not found any difference, the problem occurs in both cases on mine and two other S7s.

isazi

@olymay so I tried another activity, and the watch was still in the “faulty” mode, therefore I was thrown back to the watch face without even having to check the map. Then did a restart of the watch, and now it is working properly again, although I did not check the map (because I did not need it, and because I feel it would trigger the bug again).

olymay

I am not long back from doing a run. I did the exact same 10K route as the previous three runs and I tracked the route as I did before.
All of the settings on the watch were exactly the same as the my previous run.

The difference this time was I did not scroll away from the default data screen.

The watch did not crash!

Therefore, I now very strongly believe that by scrolling to the map view, this re-activates the ‘power save tilt’ (I have verified that it does do this) which in turn causes the Suunto Wear App to crash.

Suunto developers, please take note, the ‘power saver tilt’ is crippling the Suunto 7. Please, please, please fix this bug or permanently disable this feature.

Robert_mp

Hi! Today I had no problems during my activity with the option “power save tilt” desactivated.
I’ve made a trekking of 12km and 5h20’ following a track and playing a lot with the map view.
The screen of altitude profile worked more fluent than last time (only a bit). I’ve suffered lot of lag also in other activities with the screen of hrm graphic.

olymay

@Robert_mp You were able to use the map view whilst tracking an activity?

What were/are your other settings in the watch (AoD, Tilt to Wake, Tap to Wake, etc… as many as you can give).

I would love to be able to use the map view, but on mine it turns the ‘power saver tilt’ back on and causes it to crash.

Robert_mp

@olymay said in Random reboots of the Suunto 7 during recording an activity:

@Robert_mp You were able to use the map view whilst tracking an activity?

What were/are your other settings in the watch (AoD, Tilt to Wake, Tap to Wake, etc… as many as you can give).

I would love to be able to use the map view, but on mine it turns the ‘power saver tilt’ back on and causes it to crash.

Hi @olymay . Yes, as I said before, I’ve used the map a lot during the activity I was tracking.
Other settings: airplane mode on, AoD on, tilt to wake off, tap to wake off, Map always active off, brightness auto (and low), gps 10s.

Have you done what @Dimitrios-Kanellopoulos told us? To desactivate ‘power save tilt’ option and reboot the watch… Then check the option is off.
I’ve checked this before and after my activity. The option was OFF in both cases.

olymay

@Robert_mp Thanks for the info

Yes, I have done what @Dimitrios-Kanellopoulos suggested and it worked. However, for me, using the map during an activity overrides this and turns ‘power saver tilt’ back on.

I have some differences in my settings to yours…
Aeroplane mode: OFF
AoD: ON
Tilt to Wake: OFF
Tap to Wake: OFF
Map always active: ON
Brightness: AUTO
GPS: 1s
I also play music from my watch via Bluetooth headphones.

I only run for a max of two hours so battery saving isn’t a concern.

If I do not go to the map view, all is ok. Going to map view reactivates ‘power saver tilt’ and it crashes.
If I turn ON ‘power saver tilt’ and try a a run, it crashes on the default data screen.
I am confident it is the ‘power saver tilt’ causing the issues.

aeroild

On Saturday I experienced that my Suunto 7 rebooted for the first time during an activity. I have had my watch since 31th of January and have tracked more than 160 activities with the watch. Since the September update I have tracked several runs while using the navigation. I have swiped from the main screen to the map screen, zoomed in and zoomed out on the map, let the watch turn on the power save AOD, reactivited the full color display and so on. There has been no problems, untill Saturday.

On Saturday I imported a route into the Suunto app on my phone, synced the route to the watch and went out for a hike. I walked maybe 1.5 km before getting to the point where my loaded route started. After maybe one more km I noticed that when swiping between the map screen, the altitude screen and data screen, the watch was responding extremely slow and the screens were changing like in slow motion. I walked maybe another km and then noticed that the watch rebooted. The activity had been saved and was synced to the Suunto app. In the Suunto app there is however no HR or ascent/descent info.

I hope this was a one time thing.