Random reboots of the Suunto 7 during recording an activity

olymay

So, the saga continues!!!

I went for a run today, after factory resetting the watch, and all started fine. The watch went into it powersave display and all looked good. I was happy.

But I was doing a new route, and I wanted to check where I should turn off, so I switched to the map display. All was good, it showed me where to turn off, which I did. I then put the watch back to the default data screen so I could monitor my pace.

This is where things took a dark turn…

About 30 seconds (or so, ish) after I went back to the default data screen, my watch buzzed angrily on my wrist and went to the default clock face.
I pressed the top right button, the Suunto Wear App opened on the default data screen and looked to still be tracking.
It then buzzed and and returned to the clock face. This repeated a few times until I got bored.

At the end of my run I was able to relaunch the Suunto Wear App and stop the activity and luckily it had continued to track in the background.

I have tested it since being home, and it does this crazy reboot/crash after 23 seconds, like clockwork, every single time. Looks like yet again I have to factory reset the watch.

I now have to factory reset the watch at least one a day!!

This is not what I expected when I spent £400 on a fitness smartwatch. Sunnto needs to fix this or I will be sending it back.

olymay

Another small update.

As stated previously, I have tried multiple combinations of settings. One of which was turn off the ‘power saver tilt’ option for the AOD.

I have just been fiddling around with settings again and this ‘power saver tilt’ option was ON! I definitely turned it off. So I turn it on again, return the watch face, aaaaand… power saver tilt is back on!!! No matter how many times I turn this off, it turns itself back on again!!

I have no idea if this has anything to do with the main problems I am having with the watch, but I thought it worth mentioning.

Does anyone know a way to turn it off permanently please? I like it on, but it’s not a deal breaker, and I would like to try a run with it off (properly off!).

Dimitrios Kanellopoulos

@olymay yes. ITs a known issue fixed on the next SW to hit you guys till the “crash” issue also is validated. I cannot promise when but it’s a known issue internally.

To make sure the setting is remembered, changed the setting, reboot the watch, validate the setting is ok then launch Suunto wear app. Close the app, the setting should be what you asked for. Reason is that the Suunto wear app reads the setting only once after reboot.

@olymay I completely understand your frustration. I dont know what to advice but I assure you the issue is well known.

Veli Prehti

Hello,

I’m new to this forum but maybe this is the right place.
I have similar problems but mostly it shows itself in way that device hops to the home screen.
Once in a while screen stays black and device reboots.
I recorded a video from yesterdays walk:

https://youtu.be/Y6DqYTr44zg

Is this problem also addressed and I simply have to wait and enjoy my ‘costly notification device’ until fix update is released?

olymay

@Dimitrios-Kanellopoulos Thank you for acknowledging it is a known issue (unlike the people I speak to on the phone who tell me each time it the first reported instance of this issue).

I really hope this gets resolved very soon. I honestly do love my Suunto 7, but I really am running out of patience with it

I will try your suggestion for the power saver tilt later today once I have gone through my daily factory reset.

olymay

@Veli-Prehti This is exactly what is happening to mine. Suunto have acknowledged the issue and are working on a fix.

Keep your eyes on this topic for updates.

pavel.samokha

@Jamie-BG I can add as a user with the same issue - second time it started happening to me after (not immediately, ~in a week probably) I set custom watchface (with AoD enabled), after I switched back to Suunto’s native watchfaces the problem gone.

olymay

@pavel-samokha Maybe that forced the ‘power saver tilt’ to turn off? Can you check if this is on or off on your device?

I have just forced it off as per @Veli-Prehti 's advice. I can confirm this setting is now properly OFF!

I did a quick test with the Suunto Wear App, just while sitting indoors in my office. It did NOT crash or reboot, and instead it went to the powersave display as it should.

Are we on to a winner?? Have we found the culprit to what causes the problem?? More testing is needed, but this does look promising.

Can everyone who is experiencing this problem please try to track an activity with the power save tilt both on and off (follow the instructions above to properly turn it off).

If this works, it could be invaluable information to feed back to Suunto to help them implement a proper fix

Jamie BG

@olymay It may not help, but as you don’t need it you don’t lose anything by turning these settings off:
On Google fit - switch off track physical activity.

olymay

@Jamie-BG Thanks Jamie, I will try that next if the power save tilt doesn’t work.

I’ve done enough fault finding over the years to know that you only change one thing at a time

olymay

I have an update!!

After a few days resting, I went for a lunchtime 10K today and it was perfect opportunity to check the crashing/rebooting issue.

Before I set off, I confirmed the ‘power saver tilt’ was OFF and carried out a couple of tests in my garden with the Suunto Wear App and all seemed good.

I set off, tracking my 10K route and all was good. I’ve done this route a few times so didn’t need to track the route, but I did so to check it would work.

At the 7K mark it was still working fine. So I switched ot the map screen to see how that would work. I kept it there until just past 8K and all was still good.

I switched back to the default data screen so I could check my pace for the end of my run. Aaaannnndddddd…

IT CRASHED!!!

Exactly the same as the previous issues. Gutted!!

It still tracked the run in the background, it just would not keep it displayed.

When I got home and was checking through the watch, I discovered the ‘power saver tilt’ had turned itself back ON!!

It seems that using the map view while running forces the ‘power saver tilt’ to turn back on which in turn crashes the Suunto Wear App.

Whomever can feed back to Suunto, can you please, please, please ask them to disable the ‘power saver tilt’ function, as it is this that seems to be the root cause of the problem.

isazi

@olymay I thank you for all your investigating and patience. I know you must feel really bothered by this bug, but by sharing your experience you’re not only helping Suunto fix the bug, you’re helping us, the other S7 users, to find workarounds for a bug we may also be affected by.

Robert_mp

Hi, today i’ve experienced something similar. After only 3 weeks of receiving my watch, and doing my first treeking with it… it’s very annoying.
The problem occured after nearly 3 hours, following a track, when I raised my arm to check that I was in the correct direction, suunto app get blocked and the activity was not being shown. The screen it was showing is the one with the options before starting an activity, but the first options were shown in white. I tried to go out from the app and back, and even i couldn’t to start a new activity again. I tried to finish the app in application menu, but without success. I restart the watch, and then I could start a new activity, .
I hope that this problems are going to be solved soon, as we are some that have experienced the same.

crash s7.jpg

pilleus

@olymay no problems on my watch since the last factory reset. Tilt-to-powersave is deactivated and does not activate by Suunto wear app. I can scroll through the screens during recording an activity as often as I want. With loaded route and without. No crashes.

Before I had 4 crashes and after every crash I did a factory reset. After the last one the problem disappeared.

Dimitrios Kanellopoulos

For the title to power save please set the preference and then reboot the watch!

that should make it remember the setting. this is fixed for the next release

olymay

@Dimitrios-Kanellopoulos

This is exactly what I did following your previous post, and it worked.

However, when tracking a route, going to the map screen seemed to override this and force the ‘power saver tilt’ to turn back on, which in turn crashed the Suunto Wear App.

It seems like, for the time being at least, I will only be able to track a run using the default data screen. I will not be able to switch to switch to the map screen.

Very frustrating.

Dimitrios Kanellopoulos

@olymay could it be some routes issues? Eg area of the map downloaded? It could kinda explain the “per user issue on this”

olymay

@Dimitrios-Kanellopoulos I have tried it on three separate routes now (although all of these routes have been in roughly the same area).

The watch tells me that local maps and each route have been downloaded when I put it on to charge.

I strongly believe it is the ‘power save tilt’ that is causing the issue.
I also do not believe there is any benefit to this option, as the AOD is always too bright, so does not need to be brightened up further to read it.

I will persevere and try a few more combinations and will feed back my findings.

Robert_mp

ok @Dimitrios-Kanellopoulos, thanks. It’s good to hear a fast response from you, and that Suunto is working on it.

The week before I did a factory reset and maybe I forgot to desactive the option “power saver tilt”, so I will try with this fixed and a new route as soons as possible.
Usually, I don’t use this option, I go with AOD activated, gestures desactivated and power save tilt desactivated (allways suunto official watchfaces).

In addittion, I indicate other problems related, that could help the developers:

During the activity when I experienced the problem, all the times that I switched to the screen of alttitude, it went very slow and get blocked most of the times.
In my everyday use, despite I have “power save tilt” and “notifications preview” desactivated, when I receive a notification it wakes the screen. But it seems that the watch only wakes when I make the gesture to see it (because of the inconscient movement after the vibration). So again… and issue with the “power save tilt”.

Dimitrios Kanellopoulos

Could you comment here with:

Sport mode used. If custom then ask for screenshots of the sport mode displays configuration.
When it happens what was the last display they remember (map view, 4-field data, 5-field data, HR graph…)
Did they exit the app while recording?
Did they receive a phone call?
Did the music controls pop-up
Something else?