Suunto App has never worked for me...PLEASE KEEP MOVESCOUNT!!
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Yes I know…I have had not luck so far with Suunto…trying alternatives to speak to somebody who can sort it out.
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I removed the contacts
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@sartoric So is there anyone on this forum who has the ear of Suunto senior management?..if not I will give up here and try Facebook next.
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@DaveFox
This is basically a community forum, so, no one. -
Welcome to the frustrating world of being a Suunto owner. This forum is basically a vacuum chamber but doesn’t actually achieve anything for people with problems which need an actual CSA to deal with. However, here’s the big problem: Suunto also doesn’t deal with problems on their tech line, by email or in any of their social media channels. Their customer service line is as much use as a colander is for an umbrella. They are obtuse, ignorant and simply tell you that features you purchased weren’t features, and thus they have the right to remove them at any time, or that the new app is way better than Movescount despite you having explained your issues to them. Nobody in a position of decision making in Suunto seems to actually care about their existing end users. You just get stuck in a loop of frustration with no answers and no results.
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I am not here to say an excuse and I do work for Suunto and I do share the super irritating thing that iOS sync with ambit just purely sucks.
I am everyday giving pressure for this to be fixed
There are some many threads here about the iOS sync not working.
I don’t want to say stuff like hold on etc nor excuses. Nor am I working for this forum. But I do know the issue is actually escalated. Perhaps I should not have posted this but well.
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@Dimitrios-Kanellopoulos Update, posting criticism on Suunto facebook page has resulted in me actually speaking to a Suunto Customer Service Manager, who while not sorting out the issue of my watch not receiving PIN number, has agreed to go further than I asked in the event of the GPS functionality of my watch becoming unusable after Movescount removal.
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@DaveFox Totally agree
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@DaveFox Glad you had some success at least.
The only way I’ve ever been able to get the attention of Suunto support is by shouting about issues on social media.
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@RiphRaph I am sorted, great work by Tommaso, patiently talking me through it. Pairing / no PIN number no longer an issue for me. Replaced Moveslink2 -> Movescount - > Strava with Suuntolink, watch plugged into laptop -> Suunto app -> Strava…copied Movescount activities to app.
