Suunto App has never worked for me...PLEASE KEEP MOVESCOUNT!!


  • Bronze Member

    Suunto Support survey rating 1 out of 10…please escalate for me…If you are really interested to act on customer feedback, I challenge you to retain Movescount, either in current guise, or cut down to allow transfer of data to Strava. The Suunto App has never worked for me…recognises Ambit3 Run watch, doesn’t pair, watch has never received PIN number.
    I have asked you many times to retain Movescount, but all I get is scripted responses to reinstall, reset, try again…your App is useless for me.
    I have also asked you many times to escalate to a senior manager empowered to make pragmatic decisions…you always ignore.
    If I end up with a watch with removed functionality I will take you to court, you have been warned many times and done nothing.
    I challenge you to contact me urgently to discuss…or let me know in the event that you actually listen and simply retain Movescount.
    David Fox
    [removed by moderator, if you want direct contact use the chat/pm first]


  • Moderator

    @DaveFox do you know that you just published your email and phone number (I guess it’s your phone number) on a public forum on the Internet?

    And this is not the place to talk with Suunto, this is the place to talk with other Suunto users.


  • Bronze Member

    Yes I know…I have had not luck so far with Suunto…trying alternatives to speak to somebody who can sort it out.


  • Moderator

    I removed the contacts


  • Bronze Member

    @sartoric So is there anyone on this forum who has the ear of Suunto senior management?..if not I will give up here and try Facebook next.


  • Moderator

    @DaveFox
    This is basically a community forum, so, no one.


  • Bronze Member

    @DaveFox

    Welcome to the frustrating world of being a Suunto owner. This forum is basically a vacuum chamber but doesn’t actually achieve anything for people with problems which need an actual CSA to deal with. However, here’s the big problem: Suunto also doesn’t deal with problems on their tech line, by email or in any of their social media channels. Their customer service line is as much use as a colander is for an umbrella. They are obtuse, ignorant and simply tell you that features you purchased weren’t features, and thus they have the right to remove them at any time, or that the new app is way better than Movescount despite you having explained your issues to them. Nobody in a position of decision making in Suunto seems to actually care about their existing end users. You just get stuck in a loop of frustration with no answers and no results.


  • Community Manager

    I am not here to say an excuse and I do work for Suunto and I do share the super irritating thing that iOS sync with ambit just purely sucks.

    I am everyday giving pressure for this to be fixed

    There are some many threads here about the iOS sync not working.

    I don’t want to say stuff like hold on etc nor excuses. Nor am I working for this forum. But I do know the issue is actually escalated. Perhaps I should not have posted this but well.


  • Bronze Member

    @Dimitrios-Kanellopoulos Update, posting criticism on Suunto facebook page has resulted in me actually speaking to a Suunto Customer Service Manager, who while not sorting out the issue of my watch not receiving PIN number, has agreed to go further than I asked in the event of the GPS functionality of my watch becoming unusable after Movescount removal.



  • @DaveFox Totally agree


  • Bronze Member

    @DaveFox Glad you had some success at least.

    The only way I’ve ever been able to get the attention of Suunto support is by shouting about issues on social media.


  • Bronze Member

    @RiphRaph I am sorted, great work by Tommaso, patiently talking me through it. Pairing / no PIN number no longer an issue for me. Replaced Moveslink2 -> Movescount - > Strava with Suuntolink, watch plugged into laptop -> Suunto app -> Strava…copied Movescount activities to app.


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