Problem with the summations of calories and steps

danklod

@Dimitrios-Kanellopoulos You mean factory reset on the watch or only clearing the data from the app?

@danklod said in Problem with the summations of calories and steps:

@Dimitrios-Kanellopoulos You mean factory reset on the watch or only clearing the data from the app?

I got the reply from Support and it fixed it for me. What you need to do:

On phone, remove watch from WearOS app.
On phone, remove watch from Bluetooth Connected devices.
On watch, go to Settings => System => Disconnect & Reset

You will need to install apps on watch again and configure some stuff again, but it will fix the issue.

EDIT: And if possible, do it after midnight, or at least before activity. Activities will stay, but daily steps and calories will be reset.

danklod

@Metalmi I did this and it seems ok now but I lost all information on the watch.
I hope that we will not have similar bugs in the future.
Thank you for the help!

@danklod said in Problem with the summations of calories and steps:

@Metalmi I did this and it seems ok now but I lost all information on the watch.
I hope that we will not have similar bugs in the future.
Thank you for the help!

You are welcome!

Yes, that’s an unwanted side effect, and it sucks, but at least it works.

danklod

After a 4 days I have same bug again

@danklod said in Problem with the summations of calories and steps:

After a 4 days I have same bug again

Same here I have it for calories only …