Movescount routing bug(s)
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Those of you that are actively using Movescount to draw routes have probably noticed that Movescount lately had a problem with drawing routes (we were unable to add starting point). This has been fixed in the meantime, but it seems the whole new bug (or reduced functionality) has been introduced - no altitude profile for the routes (both ascent and descent values are zero).
It has been suggested by several forum users that there was similar problem in Suunto app (at least the starting point issue) and that has been fixed.
So is the altitude profile of routes gone forever, or is it just a bug? Has this been acknowledged by Suunto? Will it be fixed?
Suunto Race
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Yes, I would also like to know is this is the way it is gonna be now. Route planning with heatmaps is no longer useful and that means,
that I have to make a drastic move at least half a year earlier that I planned -
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This is a very good news. Route planing on movescount is essential for me. Hope it comes back with all functionality.
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I saw on another thread an answer on this. Suunto is aware and there were some map box changes that need to be dealt with. I don’t know when all will be back to normal but hopefully not too long.
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is there any update on the elevation profile for route planning?
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No, they do not care at all. I think they blame MapBox
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At this point I’m not so sure this will ever be fixed. Suunto didn’t even bother to acknowledge the problem or to inform users of it . They just let us troubleshoot the whole thing on our own.
Just as they are pushing ads for their current watch models all the times, simple “We are having problems with our mapping services so the altitude data is unavailable in your routes. Our IT is working hard to fix the problem. Thank you for your patience.” would be nice, but it’s too much to ask for Suunto. Absolutely horrible communication with customers!
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@Prenj Yeah, fully agree with what you said. On the other hand, Suunto send me an email with a link to a questionnaire whether I would recommend Ambit3 to family or friends. They must be have been joking. I wonder, if someone really reads the answers from such questionnaires. Would make an interesting read to someone.
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Still not even acknowledgment of this bug from Suunto. Total silence. Why would any company do such negative PR for itself. I just can’t comprehend this. Unbelievable.
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@Prenj I think they once said they are listening to the customers. It seems not to those on this forum
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This is getting really ridiculous. 1,5 months and still not even public acknowledgement let alone fixing it. This is not some minor problem. It’s major issue! How the hell is this acceptable for any serious manufacturer??? Total disgrace! Is suunto in some kind of existential crisis? Going bankrupt or what? What is going on?
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I know that this bug is not solved, but on my side I just use Komoot or ridewith gps to do the routes, send it to movescount, and then watch and on the watch the ascent/descent profile matches the one of komoot.
I know it is another site to register, another file to pass, adding entropy and possibility of failiure, but it is a “solution”, at least for my usage.
Hope to have helped
