Software update 2.11.38 for S5/S9

[Egika]

@cosmecosta the Ring will only be shown, if the watch knows it’s position.
Get a GPS lock by starting a training or in navigation mode.

[cosme.costa]

@Egika said in Software update 2.11.38 for S5/S9:

@cosmecosta the Ring will only be shown, if the watch knows it’s position.
Get a GPS lock by starting a training or in navigation mode.

I know this, as I have said I’ve been using this watch face for almost 2 years now. Besides, photo at 6:31 is just after getting GPS lock, then playing a little bit with the watch faces and later the soft reset, even more yesterday I did two activities with GPS. As I said the problem has happened to me twice with this firmware and never with the previous, not in the S9 nor with the SSU.

[Brad_Olwin]

@cosmecosta Anything you think might be causing this? I use this watch face a lot too. If you can replicate it, I will try as well and can file a bug report. To date I have not seen this happen but it should not happen based on your description.

[Likarnik]

Happened to me a few days ago too. I think it was just a glitch. Also HR and resources data was missing. I rebooted and everything was ok. Don’t know how it happened, nothing special. I will report if happens again.

[cosme.costa]

@Brad_Olwin Thanks for the interest. I do not know what triggers this bit knowing that @Likarnik has also suffered it makes me feel that really is there something.

As I said this is the second time that has happened to me, and I noticed it because this morning I wanted to go for a run and I always check the sunrise time trying to avoid the headlamp. Between the first time that has happened and this one 3/4 weeks have passed. And the first time I also thought that was a glitch.

I haven’t check HR and resources because I don’t use them. I will try report if it happens again.

[cosme.costa]

Again I have the same problem I lost the sunrise/sunset outer ring in the watch face, and I have to soft reset the watch to recover it. This time I was more observant and It happened as follow:

1.- Did my run as usual and without problems
2.- When I finished the run, the watch was extremely slow to load the screen with the autolaps info, the second screen after saving a move.
3.- Then the watch was unable to connect to SA til I did the soft reset.
4.- After the soft reset everything is as it should

This is the 5th time that I need to do a soft reset for the same issue. I start to believe that the disappearance of the outer ring is the consequence of the real bug. @Łukasz-Szmigiel had similar issues with his S5.
@Dimitrios-Kanellopoulos did Suunto acknowledge this bug? I’m open to do the tests you need to find it. Or maybe I need to do a hard reset of the watch?

[Łukasz Szmigiel]

@cosmecosta do you have a hr belt? It might be a coincidence but I’ve had this bug happen to me after I started testing H7.

[Dimitrios Kanellopoulos]

@cosmecosta I never heard of this.

[cosme.costa]

@Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

@cosmecosta do you have a hr belt? It might be a coincidence but I’ve had this bug happen to me after I started testing H7.

Noops I was using the OHR, usually I use a Polar H10 but It gave me a nasty bruise and in my last 4 runs I’ve been using the OHR. So, it has happened to me with the belt and with the OHR.

[Łukasz Szmigiel]

@cosmecosta but you have the belt paired, right?

[Łukasz Szmigiel]

FYI: https://forum.suunto.com/topic/4805/suunto-5-lost-bt-connection-broken-status-etc

[cosme.costa]

@Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

@cosmecosta but you have the belt paired, right?

Yes, you are right. But with previous firmware and the SSU I never had problems with the polar H10 belt. Besides is like a cyclic problem, today I did the soft reset and probably I’ll be issues free for more than a month…

[cosme.costa]

@Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

@cosmecosta I never heard of this.

I will wait until it happens again and then I’ll do a hard reset if the new firmware is not out yet.

[Łukasz Szmigiel]

@cosmecosta sure, I’m just thinking that maybe the bug is related to hr belt, bt functions, etc. as I haven’t had any problems with current firmware prior to using the belt.

[Łukasz Szmigiel]

Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

[Dimitrios Kanellopoulos]

Could it be memory? Eg something like disk full lagging the watch ?

Perhaps a delete some old activities helps ?

[cosme.costa]

@Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

Yes, this sound quite plausible.

[Łukasz Szmigiel]

@Dimitrios-Kanellopoulos is there an easy way to wipe the diary from the watch without manually removing the activities one by one? Apart from hard reset that is

[Dimitrios Kanellopoulos]

@Łukasz-Szmigiel nope. Unfortunately.

[Łukasz Szmigiel]

@Dimitrios-Kanellopoulos bonkers. Any way to test the memory availability? Send debug data from watch to Suunto, etc.?