S9B BLACK SCREEN

cosme.costa

@isazi I’ve sent you a PM!

Thanks for looking into it!

suzzlo

@cosme-costa it takes a lot of time and sine you get up early it reduces the time you can train

zadow

Dears,
today, my nightmare came true. My display turns black while I was looking at it, and it did not wake up. 12secs soft reset is not working. Display is black and watch is not responding to buttons press. I see that from time to time, HR led flashes very shortly. Then I saw that suddenly, after few hours of black display, normal watch doisplay restored for few seconds and nearly immediately went back to black. I tried to connect it to Suunto link but it did not help. Suuntolink did not recognize the watch. After few attempts in Suuntolink to connect the watch, it seemed for a while that it is connecting to watch but then no success again. Anyway I pressed the Send Logs button, and Suunto link gave me an ID and claimed that it has sent the logs. I wonder, what logs it sent, when it could not connect to watch. Well, if that could help, this is the ID - 863443733300. Maybe, @isazi , could I kindly ask you to check with support, whether there are any meaningful logs and what to do next?
I guess that watch is somehow stuck and I need to wait for complete battery drain. Which may takes days… ),:

freeheeler

@zadow
sorry to hear and hope you can get your S9B back to life!

Saketo Nemo

@zadow
Try this

Plug in the watch to the PC and open Suuntolink

When the watch is recognized, press the three horizontal lines symbol on the top right.
Go to watches.
You will find the watch name there.
Click many times on the name (5 should be enough, but keep pressing until a checkbox appears)
A checkbox will appear. It will say to “Put the watch to deep sleep after reset”.
Check the checkbox, and then click on “reset all settings” above it.
Follow the instructions.
Let the watch go to deep sleep.
Unplug the watch and then plug it in again: if this worked, it should start again from the original boot and it should then work normally.

zadow

@Saketo-Nemo well, it is getting worse…
now the display is blinking with this screen, which I never seen before and never wanted to see:

Saketo Nemo

@zadow
The steps described are indications of official assistance, but I really believe that your 9B must necessarily take a ride in assistance.

Saketo Nemo

@zadow
is it still under warranty?

zadow

@Saketo-Nemo it is 4 months out of warranty

Saketo Nemo

@zadow
Ouch!
I ask for assistance.

Egika

@zadow Suunto’s tech support usually is very good. 4 months out of warranty will be a good reason to still get the watch repaired or replaced for free.
Just reach out for support through the app or through their website.

Saketo Nemo

@zadow
I PM you

zadow

@Saketo-Nemo More or less good news!
I took the watch to the local Suunto service. There is authorized Suunto service in Prague). They diagnosed them and did the waterproof test which failed. For sure some humidity got in and caused these troubles. In January this year they were replacing buttons on my watch, so they acknowledged that it could be the root cause and agreed to repair the watch in warranty. Even more, they gave me a spare watch for the time being, so I can continue in my trainings while watch is in repair service. They didn’t have to do that but I must looked really sad and the guy maybe saw nearly tears in my eyes. So he gave me the spare watch. Well, I am happy for the moment that my precious S9b Ironman edition (hopefuly) are not gone forever…

Saketo Nemo

@zadow
And i’m happy for you too. If it was under warranty in January, sure, then the watch is under warranty now as well.

And also great for spare watch and especially for your training. I have one of the 1406 jewels too and I love it, it’s a beautiful watch!