Can not connect to Google Fitness
I’m trying to configure everything in my new S7, but gets notice all the time that there is an error with Google Play services and Fitness could not be saved.
My watch is configured with my existing Google-account. I can download other apps etc, so everything except Fitness doesnt work.
I’ve recorded a small video. Sorry but messages are in swedish, I don’t know how to swich to english. But first screen sais:
Error with Google Play-services
There is an error between Fitness and Google Play-services. Try again
I click “Open”, accept all steps. Loading for a while then get the message “Didn’t save”
Heard other people having similar issue here:
But none of the suggested solutions worked for me. Resetted watch, repaired, etc etc over and over. No progress at all
Are there any logs in the unit to get a more detailed error-message?
Can you make sure you have all the latest updates of all apps , watch + phone side.
Yes, everything is up to date. Both on phone (OnePlus Oxygen 10.3.1) and watch. When I do a factory reset on the watch, the Fitness-app needs update. I tried to do this both before and after upgrading. No change at all
@Calle-Bjernekull Did you try Wear OS app -> Take bug report on the watch menu? When I initially set up the watch after receiving it, it wouldn’t establish connection with Google Fitness no matter what. I was about to reset it, but then decided to report a bug. Lo and behold! After some wheels spinning when I pressed this menu, the watch magically reconnected.
Outside of that, I would only suggest:
a) Try force-quitting Wear OS, Google Fitness apps on both phone and watch, clearing cache/data, reinstalling (removing updates on watch/uninstalling on phone), and trying to setup them again.
b) Make sure you have Suunto’s update applied. Forget your watch in Suunto app, then reset. Once the reset/repair is done, get app updates again as these would be lost during reset. Start Fit on the watch first. Make sure it connects to Fit cloud/phone app. After that add the watch to Suunto app and establish connection to Fit from Suunto app on the watch.
Sorry, none of the suggestions works ;(
Bug reported to Google last week (with logs) but no news.
Also, in addition to this I found another strange thing that might be related. Wifi-connections doesn’t seem to work at all. See this video:
Video no wifi
As you can see, the watch is connected to wifi in first screen, but when trying to do anything with Google, it sais that it’s offline. I’m thinking if wifi actually doesn’t work on my watch? Could that be the real problem?
@Calle-Bjernekull can you access the playstore on the watch?
The wifi has no ON mode. It will power on only automatically if data is needed, else it will prefer BT
Yes, I can access Playstore, also tried to install an app (Google maps). Works fine.
Could it be something with my Google account?
@Calle-Bjernekull I am more thinking about a phone google services issue.
On the phone are you able to correctly login and use Google fit?
Found the solution myself!
I just realized that it could have something to do with my Google account. I’m using a G-suite account and is also administrator of my own domain. Apparently this is kind of an issue which have been discussed here:
I will paste the solution here if someone else gets this problem:
*This issue was driving me crazy like so many people. After combing through various forums and trying all sorts of options, Daniel from Google Cloud Support was able to help me resolve this. This may not work for everyone but it worked for me. The issue was with some sort of unseen conflict in Admin between the password policies and mobile management. It may be because normally, users would not set a screen lock password on their watch due to convenience.
There are three solutions:
For G Suite users that are also admins of their own domains, either:
- Disable Device Management within G Suite admin console.
- Within admin, make sure "Device Management -> Setup -> Mobile Management " is set to Basic instead of Advanced. Then within “Device Management -> Password Policies”, disable “Requires users to set a password” option. It may take a few mins (or maybe even 24 hours) for the AAR messages to disappear.
For those, that have no idea what a G Suite admin is, then you probably down have those rights. Fear not, the solution would be to:
- Set a password for screen lock within Wear OS. This is done in Settings -> Personalization -> Screen Lock.
Personally, I am a G Suite admin that owns my own domain so I chose the 2nd option. I do not use the additional features within Advanced. I also wanted to retain “Find my device” and “remote wipe” capabilities in the event I need to tap into my inner Liam Neeson.
For those that want/need the advanced mobile management features, my best guess is other settings may need to be enabled/disabled due to other unseen conflicts.*
Calle I dont know how many kudos I could give you for this (I only can one but I would 100)
Thanks very very much for this and sorry for loosing your time over this annoiance.
I well understand what happened there, as I am also a GSuite user but I only use Google FIT on the personal account.