Spartan update complains

Matthew Curtiss

@fejker and I’m counting bugs introduced a year ago at this point.

Prenj

I don’t know about you, but for me it sounds surreal that in times when manufacturers reveal new watches every year or even more often there is one manufacturer that finds it perfectly normal that their customers should wait years till they get watch to work as it should. Imagine buying car that can, at time it’s released, go just 50 km/h and manufacturer tells you not to worry, it will be sorted out with updates in next few years. I guess they could have tricked you only once to buy their product.

Forgive me for saying this, but it’s a shitty strategy and it will destroy the trust you built with your customers. After that it’s just the matter of time when you start your free fall.

fejker

@Prenj With the Ambit 1 it was fine because there weren’t that many adventure sport watches out and it was kind of unique to own it and see it grow with new features almost every update, but then it got old with A2 and A3. I wasn’t following the A2 and A3 too closely as when they announced them I was very content with what my A1 could do and was happily suggesting Suunto products to my friends. Then I upgraded to the SSU and got fooled quite easily by the sales rep who said … “well, right now it has a bit less features than the previous models, but they are promising a major update next month to include new features” - keep in mind this was in August 2016 and the watch didn’t even have a way to customize sport modes. It was kind of odd to me, but I trusted Suunto to deliver because of my experience with the A1. Oh how I was wrong and we were in for quite a ride … every expected update was bound to fix all our woes and “end world hunger”. At first we even got upcoming features lists which were quickly shut down and left us wondering what was coming in the next update.
Right now I feel like I want to punch somebody at Suunto in the face. No way I am suggesting somebody to buy their product.

Dimitrios Kanellopoulos

@fejker You can punch me but not in the face please. Belly or butt is ok.

Just a little joke, but I do understand as well.

fejker

@Dimitrios-Kanellopoulos you are the last person to punch, even tho they left you on the front as a punching bag.

BobMiles

@fejker I bought a FR945. For the first time I have working OHR, fully functional navigation, proper sleep tracking, proper multisport support, long battery life, automated on-watch-route-planning, auto climb fields, graphs, custom alarms, training plans, health and fitness analysis… I could go on…

The “OHR performance is individual” statement might be true, but it is a difference between suboptimal and non-functional.

fejker

@BobMiles good for you. I’m not willing to shell out 500 € for a plastic watch that on top of it IMO looks … well, ugly.

Bruno Tavares

Finally jumped ship, I’m now on Garmin ecossystem because unfortunately I can’t see a bright future for Suunto, plus I felt that we Spartan users were completely disrespected this last few months, and I shiver at the mere thought that we are going to stop to have access to a web view and be limited to a phone app.
My wifes Forerunner 235 with 4 years is still being updated, in fact it just was yesterday!! Nothing can beat their attention to customers and devices.
I hope Suunto can reverse this destructive course, both in updates, new devices and App/Web management, maybe even replace some dudes that apaprently have absolutely no clue on how to run a serious fitness devices oriented company, but I just can’t be here anymore.
Best of luck!

cosme.costa

I’m also jumping the ship but within Suunto. Thanks to a faulty button in my SSU, Amazon’s awesome customer service and a few €, today I’ve received my brand new Suunto S9 Baro.

Lets see how it works.

Anyway, I still hope that Spartans will receive updates, at least to solve bugs and minor improvements.

Bruno Tavares

@cosmecosta said in Spartan update complains:

I’m also jumping the ship but within Suunto. Thanks to a faulty button in my SSU, Amazon’s awesome customer service and a few €, today I’ve received my brand new Suunto S9 Baro.

Lets see how it works.

Anyway, I still hope that Spartans will receive updates, at least to solve bugs and minor improvements.

You will still be limited to the new Suunto App from mid 2020 forward, no more Web View…

cosme.costa

@Bruno-Tavares said in Spartan update complains:

@cosmecosta said in Spartan update complains:

I’m also jumping the ship but within Suunto. Thanks to a faulty button in my SSU, Amazon’s awesome customer service and a few €, today I’ve received my brand new Suunto S9 Baro.

Lets see how it works.

Anyway, I still hope that Spartans will receive updates, at least to solve bugs and minor improvements.

You will still be limited to the new Suunto App from mid 2020 forward, no more Web View…

Well, let’s see if eventually we have something.
Garmin, i do not like the design and the price, Polar was my other option but for the same price range Suunto, IMHO, is quite ahead in design and hardware. Coros looks quite good/promising, but I think they do not have web/desktop app and nobody is saying that is a bad thing. Lately I’m quite happy with SA but I still want a route creation tool in big screen, and supplied by Suunto not third party.

jsuarez

@cosmecosta said in Spartan update complains:

Coros looks quite good/promising, but I think they do not have web/desktop app and nobody is saying that is a bad thing. Lately I’m quite happy with SA but I still want a route creation tool in big screen, and supplied by Suunto not third party.

Well, we are not talking about creating a web frontend but keeping a great frontend that Suunto already has. These last few weeks I tried garmin connect and polar flow and IMO they can’t beat movescount web.

What we are talking about is removing features. It’s like you paid good money for a 6-cylinder engine car and then suddenly your brand removes 2 cylinders and tries to convince you that an inline 4 is enough and it is the way to go. Silly, right?

Bruno Tavares

Exactly, the removal of a web viewer will certainly be Suunto’s death as a serious sports oriented company…it’s sad

Michał Rudzki

@Bruno-Tavares hi I completely agree with you, even do I sent a support request to the suunto but they reply only with one quote “sorry to hear that… etc.” but they don’t know when or if some feature/updates will come to SSU. Probably will take the course on something similar to your choice… Suunto took Movescount, VO2, and last update brake my GPS, support told me to reset the watch to defaults etc… but still it won’t work, my GPS does not catch fix. Sometimes I need to wait around 30/50 minutes and that also does not help.

@Michał-Rudzki said in Spartan update complains:

@Bruno-Tavares hi I completely agree with you, even do I sent a support request to the suunto but they reply only with one quote “sorry to hear that… etc.” but they don’t know when or if some feature/updates will come to SSU. Probably will take the course on something similar to your choice… Suunto took Movescount, VO2, and last update brake my GPS, support told me to reset the watch to defaults etc… but still it won’t work, my GPS does not catch fix. Sometimes I need to wait around 30/50 minutes and that also does not help.

So guess you have a faulty watch.

cosme.costa

@Michał-Rudzki said in Spartan update complains:

@Bruno-Tavares hi I completely agree with you, even do I sent a support request to the suunto but they reply only with one quote “sorry to hear that… etc.” but they don’t know when or if some feature/updates will come to SSU. Probably will take the course on something similar to your choice… Suunto took Movescount, VO2, and last update brake my GPS, support told me to reset the watch to defaults etc… but still it won’t work, my GPS does not catch fix. Sometimes I need to wait around 30/50 minutes and that also does not help.

If you have a SSU, you are in the last firmware and you have problems fixing the GPS, the problem could come for a corrupted update or problems with the AGPS. The SSU, which I have until 4 days ago was getting signal within 10 seconds always or nearly always.

Check the AGPS, try a soft reset o reinstall the firmware.

Kramble

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Suunto really don’t care about spartan… I am not sure spartan owners will purchase easily suunto in the futur… Included me…

Mi_chael

@Kramble

I never haven’t got a garmin but I know they release a new model every years or two.
How long they support the old model. They add a new feature or just update a bug fix?

isazi

@Mi_chael I had plenty of Garmin devices in the past years (Fenix 2, 3, 3HR, 5, 5S, Instinct, Edge 520). They normally release plenty of updates in the first months because when people start buying devices lots of bugs get discovered. After that it slows down, but there are bugfixes and some new features for a 18 months more or less. When a device is surpassed by a newer model, updates decrease to a minimum, basically for serious bugs. This year, surprisingly, there were some top of the line functionalities that were backported to already released devices, e.g. from the Fenix 6 to the Forerunner 945.

ink357

I think this is the same for all brands. When you have bought an iphone 6, it is upgraded with the new features of the 7 and the 8, but when the X has come, your device can’t be upgraded… unfortunatly we’ve got the 6…
In my opinion, the biggest problem is the comunication of Suunto. When the iphone 6 was not able to be upgrade Apple clearly tell that to the users