Spartan update complains

BinoWorld UK

@bbx100 thanks for the positivity, Suunto go to really treat older watches with more TLC if not customers are going to switch to another brand if updates aren’t pushed to improve and enhance the UI and features!

JonasJkp

@Prenj I agree to 100% unbelievably sad…

ink357

Unfortunatly all the brands do the same thing

zhang965

it’s so peaceful today…

hello guys, are you still there?

Mff73

@zhang965
yep, we are complaining elsewhere We are populating happy users posts

JonasJkp

@Mff73

My Spartan hangs and freezes after the last update and Suunto don’t care!!! My workouts are being lost as I need to reset the watch, Suunto don’t care. The support takes approximately one week between every answer in a ticket, they don’t care. Been a customer for many years but they don’t care. I wonder how a perfect Suunto customer looks like? It can hardly be someone participating in virtual races or endurance sports such as triathlon, Swimrun, marathon etc.

//Sad long time customer who just want my hardware working…

Michał Rudzki

I completely understood your situation, I have also a problem with my spartan, the GPS fix takes minutes, sometimes even an hour. I wrote to the support they told me I need reflash firmware and it helps but after some weeks problem back. Even if I make GPS location and save as a cache. Also after the last update, they broke something in the swimming watch face (I am using the default one) hart rate it’s not showing on the ring in the main screen of the swimming face it’s gray and it’s stayed gray until I finished my activity, I tried to configure some manually but that also won’t work and at the end, there is no heart rate zone available in the saved activities. (I am using Suunto belt)

Support has really great job, their process looks like that:

Customer request/Complaining -> Reset watch -> otherwise Reflash firmware <lol> International Professional Company, <lol2>, even they can deliver any feature from the beginning to the end, almost all it’s has been delivered in partially…and yap, it’s my frustration even after those all yers they offer me 10% of discount for new product <lol>

Dimitrios Kanellopoulos

@Michał-Rudzki said in Spartan update complains:

GPS fix takes minutes, sometimes even an hour.

really ?

Brad_Olwin

@JonasJkp I had a Spartan for a long time but no longer. I did not have this issue. Have you attempted a hard reset? You should be able to sync your workouts to SA. Once they are synced a hard reset will require you to redo your zones etc. But you should not lose any workouts as long as they transferred.

Michał Rudzki

@Dimitrios-Kanellopoulos yes, really. I’ve already requested a ticket to support, what I got was reset the watch to the default. No one asks me about logs etc… you don’t need to comment on things that are obvious.

Dimitrios Kanellopoulos

@Michał-Rudzki I have many friends that dont have such an issue. Are your AGPS up to date?

There are plenty of people I know personally and we run each Sunday that dont have such an issue.

There is nothing wrong there, and I am expecting that your watch:

Either reboots and you dont sync with the app
Either you forget to sync AGPS

sartoric

I record at least 3 activities a week with gps and I never had such an issue.
Well, in fact I had it once, because of a soft reset and the watch had no data connection, so no AGPS. It tooks 5/10 minutes to do the fix and get satellites.

… you don’t need to comment on things that are obvious.

Oh, maybe I shouldn’t have replied

Mff73

@Michał-Rudzki
Just to try to help also
I also have a Spartan, and GPS is found very quickly, except if :
1- AGPS data are not there (after a reboot they disapear and sync with SA is mandatory (and check again data are there with proper date))
2- AGPS data are old enough to delay the fix (regular sync with SA is needed)
3- trying to fix far away from previous GPS fix and watch need more time to fix
4- trying also to get a fix while moving (driving a car, etc…)

If you are not in these case (my cases ) then either your unit is faulty or something we have not think about (like some magnet gloves = just a joke)

[edit] : but fixing during one hour

DavorP

I have Spartan Ultra and no problem with GPS fix. It is matter of second(s).

Egika

@Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
I remeber this time is within a few minutes

Mff73

@Egika said in Spartan update complains:

@Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
I remeber this time is within a few minutes

Yep, i never experienced this waiting, but @Dimitrios-Kanellopoulos explained that. So it is

Saketo Nemo

Mine SSU too. Tried saturday, GPS fixed after a few seconds

JonasJkp

@Brad_Olwin hi Brad. Great to get an answer. I’ve used the watch for 2years without this issue, it appeared after a software update q1 this year.

Yes I have hard reset the watch. If feelings are turned on it often works, with feelings of it freezes and I loose my workout. I have two big virtual competitions Coming up (Lidingöloppet and a marathon) and as of now it seemed that Im being forced to by a Garmin o Polar watch.

bbx100

I really miss that baro trend indicator on my SSWHR baro which finally a few days ago returned on watch face in s9 baro. I had it on my old core and missed it on my spartan baro. So it needed two generation of watches from ambit over spartan to return on the watch face os S9. Maybe Suunto will return other features from ambit watches which are missing, in some version of Suunto 11 watch in the future…

DRezvoff

The clock began to hang 1-2 times a month after the completion of training… write - preservation, but passes 2, 3, 4 hours, notifications come, but the clock continues to try to keep training… helps only soft reset, after which the clock saves the number of calories spent and steps taken, but the workout is removed…
Is that a firmware problem?