Syncing problems Ambit3 with iPhone11

JohanT

@AmineB I haven’t heard anything yet and Suunto hasn’t been in contact with me for a while. So I don’t know if I’m being ghosted now. Their tech people kept changing and they all seemed to offer the same type of support which had no positive results.

Deirdre Hewitson

@JohanT I see you posted here two months ago. Has your issue been resolved yet? I have been trying to get some kind of assistance regarding the same issue since 25 November. Like you, I just get the same info that’s already available on the Suunto app’s help page, and have been doing the same steps over and over. Now my watch can’t even find the app, let alone find it but not sync.

freeheeler

@Deirdre-Hewitson
did you disconnect the app from the watch first? (in the watch itself)

Deirdre Hewitson

@TELE-HO I’m not sure what you mean? The Movescount app or the new Suunto app? I haven’t found any method other than going to Connectivity or Pair and unpairing the watch, going to the Bluetooth setting on the phone and clicking ‘forget this device’. I have gone through all the steps in the Suunto help pages, I’ve followed the steps sent to me by Suuntu (i.e., exactly the same steps given in the app’s help page), and I’ve followed YouTube videos. I followed all the steps when disconnecting from Movescount and connecting to Suunto when I had my iPhone X, and it worked fine most of the time. When I changed phones, i.e. from iPhone X to iPhone 11, the watch would no longer sync, and no one seems either to have an answer or can be bothered to answer.

freeheeler

@Deirdre-Hewitson
hmm… ok, maybe I can’t help either…
but what I wanted to say is that you should go to connections in your watch settings and do either unpair or re-pair mobile app.
It’s what I experience when I switch app connection from SA - S9B to SA - A3PS…
My ambit usually wants to be re-paired manually. But this could also be different for iOS (I use android)

Deirdre Hewitson

@TELE-HO Ah. Yes. I’ve done that. Just did it now again, in the hopes that the app has been debugged or something. When I repair my watch, I get sent a Bluetooth Pairing Request and I receive a code on my watch - so, basically, I do go through all the correct steps. Then the app sends the message that it’s paired and preparing to sync, and then it starts syncing, but none of the activities sync. It announces with each fail ‘Activities did not sync’ and ‘1/12 activities did not sync’.

freeheeler

@Deirdre-Hewitson
ok… I’m sorry

Deirdre Hewitson

@TELE-HO Thanks for trying!

Knuggen

iPhone 11 Pro and Ambit 3 Peak are having the issue, and it is very annoying!
This was not a problem with iPhone X and iOS13. So I assume Suunto are working on a fix for this, because all my runs are being added manually now

JohanT

@Knuggen ya and it doesn’t matter what I do…all end up with the same result. I’ve stopped syncing my moves now because there’s no point.

JohanT

@Deirdre-Hewitson no I’ve had no positive results. Suunto has not responded to my last message and I’m not even trying to contact them anymore because it’s quite obvious there is an issue and they’re aren’t being very helpful. I’m just manually uploading via Moveslink2 for the time being.

A Former User

Recently I turned auto-sync off in my Ambit3 watch, but then I cannot initiate manual sync from the watch or from Suunto app. This was working fine with Movescount app and if auto-sync is set to automatic then it works flawlessly even with Suunto app. Is this a known issue or is it just me?

JohanT

@andrasveres ya I’m not sure. I’ve never turned the auto sync off so don’t know if mine would have the same issue.

mg-xpower

Same issue with IPhone 11Pro an Ambit 3 - no synch with the Suunto app 1.13.0

I have done everything from the FAQ

Disconnect the watch, delete the Bluetooth connection in the iPhone settings. Turn off Bluetooth, restart the phone …

A Former User

@JohanT Just tested another scenario: turned auto-sync on, watch syncs fine with the Suunto app, but if I initiate a manual sync it just wouldn’t sync and after a while watch notify about “Sync failed”. So I’m thinking Suunto app handles sync differently than Movescout app did (all these scenarios worked fine for me). I can only initiate manual sync only within Suunto app now.

JohanT

@mg-xpower how old is your watch? Mine is about 4-5 years old, so I’m wondering if that may have something to do with the issues. Either way it doesn’t sync.

JohanT

@andrasveres mine is on auto sync and it doesn’t work. Nothing works to sync it to the app.

Cookiemonster

I have exactly the same problem and have tried everything from software reset on the watch through to re-installing the app. I briefly use Movescount app again and that worked a treat as it always has. Spoke to support this morning and they could not help and have elevated it to the next level. Very frustrating and I won’t buy another Suunto in the future as I expect long term support for a product. Suunto seem to be taking their users for granted.

JohanT

@Cookiemonster I haven’t received any positive feedback from them either. Garmin definitely is looking more and more appealing.

Dimitrios Kanellopoulos

I am a bit confused here guys and I would really like to help.

Can someone boil it down to me in a way I can communicate this for you?

I have from my part raised this many times, we caught “only one” bad scenario that the move would not appear in the Suunto app.

The reply was for a resolution.

forget watch in App
Forget Ambit/Traverse in iOS settings
Unpair mobile device in Ambit/Traverse
Pair the watch again with app

I understand from what it’s discussed here that it’s not the only problem.