Syncing problems Ambit3 with iPhone11
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+1 this is completely broken. Rather than patronizing and fleecing the community (they recently dropped the price enticing new customers to buy a broken product), it would be better to make progress here and retain loyalty.
This is likely a Bluetooth issue. Based on past experience with iOS phones and cars (Bluetooth connectivity), Apple tends to update HW/SW to better align with the Bluetooth spec, breaking early implementations (not uncommon in the connectivity and router space).
How about you a) acknowledge the problem - a brand new Ambit3 watch does not pair well with latest iOS phones, even after resets, unpairing, firmware syncs (both apps), phone reboots, etc, etc, etc. And b) will not sync with the app. We know this is a Bluetooth spec issue since iPad works fine. Fix your software per specs and stop giving customers the runaround for years and enticing new business to procure broken product.
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@ace575 I think @Dimitrios-Kanellopoulos understood and acknowledged this issue: clearly a Bluetooth connection issue between newer iPhone / iOS and the Ambit3.
@Dimitrios-Kanellopoulos does Suunto have like a bug tracking platform where we can check progress on this issue ?
And yes the fact that the watch is still on sale on the Suunto website without any disclaimer clearly bothers me a little
With the latest Suunto app beta version : pairing works on iPhone SE 2020 and iPhone 7.
But I could not get activities to sync on either phone. Could not export raw files from the debug menu though like you asked @Dimitrios-Kanellopoulos it just fails continuously
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@benoitg hi with what message does it fail. If you reached that point please PM me and I can help communicating this and getting this solved with Suunto. Please send me a pm here or at ext_dimitrios.kanellopoulos@suunto.com
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@Dimitrios-Kanellopoulos ok I will next time I have an activity to sync.
But don’t you have watches, phones, testing procedures at Suunto ? This issue is reproducible easily -
@benoitg well honestly for us it aint. Else I would not be asking. Thats why the first person who tried this already now has his watch back to Finland (Suunto) asap.
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@Dimitrios-Kanellopoulos …Hi…is there a solution in sight for a little frustrated Ambit 3 Sapphire User with IPhone XS iOS 14.01? Bluetooth doesn‘t work here! Suunto Software of course also not!
The „funny thing“:
My old Ipad Air 2 with iOS 12.4.1 has got no problem…Bluetooth works! But: I do not dare to change here my working MC with Suunto.appI tried everything like disconnect/forget Bluetooth/tried to pair again on Iphone > no reaction!
Reaction would be kindly appreciated!
Kalinichta and thx for any kind of help!
Sven
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Maybe related/not related, but I came across today that Polar acknowledge that the V800 will likely fail to pair most of the time with the new iPhone generations, and as such they are not fully compatible.
Given the V800 release is from the same year as the Ambit 3, might be a related issue? Just a thought.
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Same problem with IPhone XS and no Sync possible anymore. With IPhone 6 before and IPad Air 2 it works. Support doesn‘t response!
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Same here with iPhone XS. Ambit is useless.
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Guys…this is not ambit only…Look at garmin forums…same problems…polar the same…
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Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…
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@estevez said in Syncing problems Ambit3 with iPhone11:
Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…
Yeah, why not, if you sync with cable you can see your moves in the Suunto app on your phone.
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@estevez suuntolink or moveslink2 will work. Issue seems to be with Bluetooth protocol with newer iPhone (like SE 2020 or 11).
For the moment I bring my old iPhone 7 with me when I don’t have my laptop and I need to sync activities
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Hopefully a fix will come soon ! -
Hi All,
I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
Note : I am on IOS13.6.1
Regards, -
@Djanbgo said in Syncing problems Ambit3 with iPhone11:
Hi All,
I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
Note : I am on IOS13.6.1
Regards,What changed? App?
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@André-Faria I have not done anything special, just unpaired, paired and I was surprised to see it synced. I have seen lately an apps update done … So …
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Apps are being rolled out in BETA with various fixes. I am going to “shout out” here when needed to inform the public
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It suddenly started working for me also (latest iOS). Without pair/unpair procedure. Nice
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iOS update
CHANGES 1.71.0
Ask user to update the watch with SuuntoLink if too old firmware is detected
Ask user to remove pairing from phone settings if system level pairing detected while removal needed
Fix for emptying sync cache watch disconnected or unpaired
Fix for data packets lost on sync level
Removed unnecessary unsubscription & subscription to watch resources when connecting and re-connecting watchCHANGES 1.72.0
Connectivity fix for Spartan and S series devices, fixes a bug created in 1.71.0
Keep Bluetooth connection on during workout sync for Ambit 3 and Traverse even if the device goes to sleep mode
Please keep me posted!
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1.71.0 and 1.72.0 only in apple store no ? In TestFlight ( Beta Program ) 1.7.0 (8418 ) no more upgrade since 29 days
