Suunto app service status

[Dimitrios Kanellopoulos]

Service Status

OPERATIONAL

Hi all,

First of my personal apologies I could not share this message or give any status updates. Since about 8 hours now I have been kinda offline for important personal reasons.
Although to be clear: I was contacted and knew the situation and have been asked to update all the Suunto communities.

This delay of this message and the status updates is my fault

Suunto Service Status:

Since late last evening there where some issues with the Suunto services.
We have worked during the night and this morning to restore the service availability. At the moment the service is back online, meaning that your past activities should be syncing to partners (if you have not disconnected the service!) and operation should be back to normal.

In case you have some activity not synced to partners:

• Go to the activity details in your Suunto app
• There is an option to download the FIT file
• Once that file is downloaded you can upload it to the service of your preference.

Thank you all for your patience and sorry for the inconvenience.

[MaxiPalle]

@Dimitrios-Kanellopoulos Where exactly is this “option to download the FIT file”?

[Dimitrios Kanellopoulos]

@MaxiPalle On iOS -> Top right corner the 3 dots if I recall well.
On Android -> The same

[NimesDelgado Jay]

@Dimitrios-Kanellopoulos Thank you very many!

[MaxiPalle]

@Dimitrios-Kanellopoulos Hmmh, pushing those three dots doesn’t work.

[Dimitrios Kanellopoulos]

@MaxiPalle iOS ?

[Anssi Auvinen]

@MaxiPalle Same happened for me, then restarted the app and now working (iOS)

[MaxiPalle]

@Anssi-Auvinen Thx, that did the trick.

[MaxiPalle]

@Dimitrios-Kanellopoulos Yup. Fixed (see below).

[Brent Rodriguez]

There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

[Dimitrios Kanellopoulos]

@Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

I dont understand though your sentiment.

Due to this not being posted so many people were frustrated

Probably because they aren’t willing to admit they have a problem until they have fixed it.

We did send in app messages about this. No reason not to communicate something.

FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

Here is an in app message caputre.

[Brent Rodriguez]

@Dimitrios-Kanellopoulos I don’t do Facebook and didn’t get that message in the Suunto App. I guess it’s good others did though.

[lohtse]

@Dimitrios-Kanellopoulos said in Suunto app service status:

@Brent-Rodriguez there are no other people from Suunto posting here than me and @Jouko-from-Suunto that is currently on vacation.

I dont understand though your sentiment.

Due to this not being posted so many people were frustrated

Probably because they aren’t willing to admit they have a problem until they have fixed it.

We did send in app messages about this. No reason not to communicate something.

FB group: https://www.facebook.com/groups/SuuntoAmbit/ -> Lots of fustration and I asked people like @Saketo-Nemo to post there as I couldn’t and also @johan6504 can confrim if you like that last night I ACK the issue on our chat but I went offline.

Here is an in app message caputre.

may be not everyone got the in app message… I know I didn’t!!!

[Brent Rodriguez]

@Dimitrios-Kanellopoulos wait about Matt_from_suunto?

[Dimitrios Kanellopoulos]

@lohtse @Brent-Rodriguez I know that not all people got the in app message unfortunately.

And yes Facebook is not something official and it was my mistake to not have asked “friends” to post this here. I am sorry.

[Brent Rodriguez]

@lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

[lohtse]

@Brent-Rodriguez said in Suunto app service status:

@lohtse one probably needs to own one of Suuntos chosen watches (Spartan/S#) to get such notifications. Us Ambit/Traverse plebs aren’t worth the data costs to notify.

Oh heck hadn’t thought of that Brent!!! lol as to Facebook dimitrios not everyone use’s and I certainly dont have or intend to have a FACEARSE account!!!

[Dimitrios Kanellopoulos]

@lohtse I don’t like Facebook as well.

[fhegnor]

@Dimitrios-Kanellopoulos said in Suunto app service status:

I am sorry

no need to apologize, as you had something personal with higher importance which hopefully does not mean anything bad…
Everybody survived not being informed immediately and should be a bit more relaxed sometimes

[Saketo Nemo]

@Brent-Rodriguez said in Suunto app service status:

There are other Suunto people that post on these forums aren’t there? Why didn’t they nut up and inform us that they were having a problem? Probably because they aren’t willing to admit they have a problem until they have fixed it. “Sure we had an issue. But it’s fixed now so you can’t be upset with us not acknowledging it.”

Why this controversy?
Ok, you don’t have facebook, it’s not an official way. Ok, you haven’t received the message in SuuntoApp, but this forum consults it, right?
Your previous message dates back to 3 days ago, you didn’t write anything during the breakdown. did you notice the fault?

Instead, I and others, we wrote here:

https://forum.suunto.com/topic/2970/is-suunto-app-background-service-down/38
https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/3
https://forum.suunto.com/topic/2975/suunto-app-not-connecting-to-strava/6

And once is solved:
https://forum.suunto.com/post/34920
https://forum.suunto.com/post/34921
https://forum.suunto.com/post/34923

[Brent Rodriguez]

@Saketo-Nemo Suunto has a history of shitty communication with its users. Haven’t you been here a while? Exactly how much do we know about where Suunto App is going? Are we going to get the website nearly everyone wants? POIs? Interval training? They don’t communicate crap with us. Apart from this forum I have submitted bugs to Sunnto and they failed to acknowledge them until they found a fix or had already fixed them. Denial. Denial. Denial. That’s Sunnto supports motto. Thinking about my communication with them is getting me riled up. Please don’t make me think of it again.

I come here everyday checking on the status of the app. You see that little inbox icon near the top of the page? I’ve been reading the posts but you guys beat that horse dead. No need to keep hitting it. The point was Suunto doesn’t tell us crap. If you don’t understand that you must be a shill.

[Arik Yaacob]

I deleted the latest workout from my Suunto App yesterday as a way to try to force the upload to Strava, but now I have the workout on my Suunto 9 but it nevers syncs back to the app. Is there any way to get the workout data back in the app?

[Brent Rodriguez]

@Arik-Yaacob According to the post below you need to uninsall SA and reinstall it.

https://forum.suunto.com/topic/2881/how-to-restore-deleted-activity-from-diary

[Dimitrios Kanellopoulos]

Can we keep kinda the discussion scoped? Please? Let’s not go over website requests. What do you think?

Or do we need to beat our dead horse here again

[Brent Rodriguez]

@Dimitrios-Kanellopoulos The “we want a website” horse is going to be beat to atoms unless Suunto delivers.

My point wasn’t that we don’t have a website, its we don’t know if we will ever get one or any of the features we have requested. Suunto doesn’t communicate with us. It doesn’t matter if the community finds the issue. What matters is if Suunto is honest with us and acknowledges it. They did but only for some people apparently.