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    Synchronization process crashes for >23h activity

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • I Offline
      I3astinho
      last edited by

      Ambit 3 Peak
      I am trying to sync. a long activity. Process crashes after 10+ minutes in the Suunto as well as movescount app. All other activities got synced. Movelink2 (desktop) does not even recognize watch anymore after this move.

      I tried to shut down the watch several times. I tried on 5 computers. I tried with android app Ambit connect. I tried to re-install all of these apps several times. Activity is still in the logbook and has never been synced.

      Suunto app shows to sync 1/1 activity then crashes after 10 minutes.

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      • AudaxjoeA Offline
        Audaxjoe
        last edited by

        Have you tried clearing the cache on SA? I had this last week and un-installed SA and replaced it with an earlier version, but SA was updated this week and I believe this removed the long activity bug.

        Suunto Vertical
        Suunto 9 BARO
        Garmin Fenix 3, 5
        Suunto Vector

        ? 1 Reply Last reply Reply Quote 0
        • I Offline
          I3astinho
          last edited by

          Thank you for your help. I re-installed the app. Unfortunately, it keeps disconnecting around 10 minutes after starting the sync. process.

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          • E Offline
            estevez Bronze Member
            last edited by

            Try to look at this thread: https://forum.suunto.com/topic/1853/ambit-3-sport-not-syncing
            @sesam BRONZE MEMBER 31 Mar 2019, 20:17
            “(…) it’s not just the watch that cannot go into standby mode, you cannot let the iOS app into standby mode either, nay, you cannot let the bloody screen to go to sleep either. Because the sync will fail then. (…)”

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            • I Offline
              I3astinho
              last edited by

              Thank you for the answer. I appreciate your support, community! Again, I payed attention to not let both devices fall asleep. The sync. process ended for another reason. It happens also with the movescount app. The strangest thing is that after the move, my watch cannot be detected by the USB connection cable anymore. It does not happen, either for the movescount desktop app nor on android devices.

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              • ? Offline
                A Former User @Audaxjoe
                last edited by

                @Audaxjoe said in Synchronization process crashes for >23h activity:

                Have you tried clearing the cache on SA? I had this last week and un-installed SA and replaced it with an earlier version, but SA was updated this week and I believe this removed the long activity bug.

                May be it got fixed on iOS, but on Android it still hangs once I try to sync my watch which has a 12 hour activity on it. That reproduces 100% for me.

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                • M Offline
                  margusl
                  last edited by

                  I used A3P for a 20h activity last month, GPS set to best, 1sec recording interval, HR from H10. Didn’t notice much of an issue, meaning that it was synced to SA (Galaxy S9, Android 9) in a background without me poking around.

                  What I’ve might have done before that race but can’t check anymore - cleared logbook by forcing firmware update. At some point in the past I started to have a feeling that sometimes something might get currupt when a circular memory area is filled up and log pointer jumps back to the beginning, so sometimes before longer races I just clear the logbook in a hope of reducing chances to loose data.

                  If possible, I’d give Openambit a go, but it requires access to Linux or willingness (or a mate with some) to set it up.

                  Though if Moveslink2 fails to detect the watch, it doesn’t sound too good … 😕

                  1 Reply Last reply Reply Quote 2
                  • I Offline
                    I3astinho
                    last edited by

                    Same problem appeared already in 2016:

                    https://www.youtube.com/watch?v=shDub_hQPLI&fbclid=IwAR0pDR23FfyqYBcvdamBwVadnzwM-Lf4ZG3_dCe2IvsPteMs-Zn1iQjW2jc

                    Still no official response of Suunto via various channels. What a joke!

                    M 1 Reply Last reply Reply Quote 0
                    • M Offline
                      margusl @I3astinho
                      last edited by margusl

                      @I3astinho , that video, description nor comments do not explicitly state that the the cable itself is OK and works with another watch. You may see exact same behaviour when using faulty cable with broken data lines or stuck pogo pins - it may charge just fine but there’s no usb data connection.

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                      • I Offline
                        I3astinho
                        last edited by

                        Just bought a Garmin after 7 years with Suunto. I cannot stand the software solution and lack of support anymore.

                        AudaxjoeA 1 Reply Last reply Reply Quote 1
                        • AudaxjoeA Offline
                          Audaxjoe @I3astinho
                          last edited by

                          @I3astinho said in Synchronization process crashes for >23h activity:

                          Just bought a Garmin after 7 years with Suunto. I cannot stand the software solution and lack of support anymore.

                          Came to Suunto after a 10+ years with Garmin and couldn’t be happier. Good luck with your Garmin adventure. I just hope you don’t need as many replacement watches, GPS units and Bike computers that I have needed over the years.

                          Suunto Vertical
                          Suunto 9 BARO
                          Garmin Fenix 3, 5
                          Suunto Vector

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                          • Brad_OlwinB Offline
                            Brad_Olwin Moderator
                            last edited by

                            I am routinely syncing up to 20h with an S9 to iOS without issues, although it does take a long time to sync. I have synced 30h moves with older versions of the iOS app successfully. I am aware that the Android app has some sync issue but I think Dimitirios is on top of these. BTW when MC was first out it refused to sync anything over 24h, they finally fixed that problem. So, these issues do crop up. I have found for long exercises that strong wifi is best for syncing.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            I 1 Reply Last reply Reply Quote 1
                            • I Offline
                              I3astinho @Brad_Olwin
                              last edited by

                              Thank you Brad for your response. I will keep my Suunto for a while and hope some magic will make it sync. some day.

                              Brad_OlwinB 1 Reply Last reply Reply Quote 0
                              • Brad_OlwinB Offline
                                Brad_Olwin Moderator @I3astinho
                                last edited by

                                @I3astinho said in Synchronization process crashes for >23h activity:

                                Thank you Brad for your response. I will keep my Suunto for a while and hope some magic will make it sync. some day.

                                The A3P may not yet be optimized for SA and you could be better off staying with MC as I know not all the planned functions are yet implemented for A3P. My S9 does not seem to have this issue and unfortunately I do not have an A3P to test.

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                                • I Offline
                                  I3astinho
                                  last edited by

                                  SA was just a last hope after giving it millions of tries on various running systems with moveslink2 and the movescount app.

                                  Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                  • Brad_OlwinB Offline
                                    Brad_Olwin Moderator @I3astinho
                                    last edited by

                                    @I3astinho hmmm, I never had issues with SL, my longest with an A3P was 40h. Last fall I had 33h with SA, it synced but kept crashing the app, and that was fixed.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                                    • I Offline
                                      I3astinho
                                      last edited by

                                      New A3P, same issue again.

                                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager @I3astinho
                                        last edited by

                                        @I3astinho use the cable for A3

                                        Community Manager / Admin @Suunto
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