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    Suunto app sync issue

    Digital service transition
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    • B
      basetta79 last edited by

      Hello, I have a Spartan Ultra watch. I am quite happy with it. Yesterday after I updated my watch, Suunto app didn’t sync the move I had just 3 hours before. Is this an issue between the app and the last updating?
      Cheers
      G

      sartoric Mff73 2 Replies Last reply Reply Quote 0
      • sartoric
        sartoric Moderator @basetta79 last edited by

        @basetta79
        It shouldn’t.
        Have you tried to soft reset the watch ?

        B 1 Reply Last reply Reply Quote 0
        • B
          basetta79 @sartoric last edited by

          @sartoric said in Suunto app sync issue:

          @basetta79
          It shouldn’t.
          Have you tried to soft reset the watch ?

          No I didn’t.
          How can I do it?

          sartoric 1 Reply Last reply Reply Quote 0
          • sartoric
            sartoric Moderator @basetta79 last edited by sartoric

            @basetta79
            keep the upper button pressed for 12 sec

            1 Reply Last reply Reply Quote 0
            • Mff73
              Mff73 Platinum Member @basetta79 last edited by Mff73

              @basetta79
              Is your move done before watch update ?
              If yes and if not synced before update, it should be lost.
              Is there all détails like graphs and zones in watch logbook for your move ?

              sartoric 1 Reply Last reply Reply Quote 0
              • sartoric
                sartoric Moderator @Mff73 last edited by

                @Mff73
                Right. Good point

                1 Reply Last reply Reply Quote 0
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