May Transition Update

LudovicTheRunner

@Hitesh-Aggarwal: +1 ! Fully agree ! We deserve to have a decent app and connectivity !

bulicp

+1. Agree.

@Hitesh-Aggarwal

sebchastang

Please also make Suunto Traverse fully compatible with Suunto App. Have a nice day.

dalbocha

Fully agree!

francescobaldi

@Hitesh-Aggarwal fully agree too.
I’m new in the suunto family I’m a new owner of an ambit 3 peak, I decided to moove to suunto for the good reputation of the company and products, and just after my purchase I discover that I have a watch that is going into programmed obsolescence…
It’s very sad, also because I bought a A3P that on the website is still on sell at 349-399 euros (not exactly on doscount…) and it’s not written anywhere that will not be supported…
I think that suunto with a very little effort have the opportunity to defend their image and make the owner satisfied giving them full compatibility with the app functions, like route planning and transferring and watch interface personalization…

freeheeler

@francescobaldi
it surprises me that Suunto still sells A3P with this specs.
I mean it is a great watch, no reason to take it off the market!

But they say: watch customization and data transfer: wireless/usb cable

phone as secondary display of watch: with movescount app

and post analysis of multisport exercise by sport: in Suunto Movescount.com

everything points towards Movescount but instead they should place a hint for the transition and the future alternatives

Steve Mo

@Hitesh-Aggarwal 100% Agreed

André Faria

Regarding the May news
https://www.suunto.com/pt-pt/Content-pages/digital-service-transition/

Shouldn’t we be getting emails?
I find quite annoying that every week I receive the same sales/discounts from suunto but never news from digital transition.
Is it the same for everybody?
I even unsubscribed the suunto newsletter because of that (which is a pity because usually suunto provides good content).
If you really need to “clean the stock” I think it may be other ways (and more efficient) than bugging actual users, specially the ones that may not be that happy about some suunto decisions.

margusl

@André-Faria , maybe they are adding some personal touch to those update mails and it just takes few week/months longer ?
I received my last on in Dec. 2019, there was some delay but at leas they showed up in a week or so after transition page was updated

freeheeler

@margusl
what update mails?

zvonejan

@André-Faria said in May Transition Update:

Regarding the May news
https://www.suunto.com/pt-pt/Content-pages/digital-service-transition/

Shouldn’t we be getting emails?
I find quite annoying that every week I receive the same sales/discounts from suunto but never news from digital transition.
Is it the same for everybody?
I even unsubscribed the suunto newsletter because of that (which is a pity because usually suunto provides good content).
If you really need to “clean the stock” I think it may be other ways (and more efficient) than bugging actual users, specially the ones that may not be that happy about some suunto decisions.

I totally agree!

margusl

@TELE-HO said in May Transition Update:

@margusl
what update mails?

I have several MC accounts, some of those have only Ambit1 connected, others have Ambit1 & Ambit3. Those were registered with different email aliases but all the mails end up in the same inbox. As you can see from mail count (2nd column, right after “Suunto”), not all those accounts get same update mails.

Mff73 · Suunto Spartan Ultra (since 2016) FW: 2.8.24 SA: 4.42+ Android 10, Galaxy S10e

@margusl

What is this one ?

Bulkan

Hi @André-Faria,

The current situation with the coronavirus may affects to the normal activity of every company, included Suunto. I’m very caution in this “lock down”.

margusl

@Mff73 said in May Transition Update:

@margusl

What is this one ?

Subject: Digital service update
Date: Tue, 30 Apr 2019 06:14:24 -0600

View Web Version

Dear Suunto community members,

We are happy to share the latest news related to our digital service transition.

Firstly, thank you for your feedback around this topic, your passion for our brand and services only inspires us more to create experiences that you find fulfilling. We are listening and our strategy reflects your input.
Key updates:
Suunto app development:

Since January we’ve brought some meaningful usability and route enhancements, a renewed Android app user experience, as well as our new connection with Relive - enabling you to turn your adventures into personal videos worth sharing. Keep your app updated for the latest features and best experience.

Data transfer from Movescount:

We will begin enabling the import of your exercise history from Movescount to Suunto app in May, starting first with select products.Find out more here.

Movescount App:

In order to provide a clearer and more understandable experience with our digital services we will be making changes that impact the Movescount App in 2019. Read the details on our transition page.

Suunto movescount.com (web service):

The web service for Movescount is a fundamental part of our current digital services and we continue to assess its most important and utilized functionalities. We will share updates in the coming months, as we know they are particularly relevant for those connecting exclusively by cable to the web, like Ambit and Ambit 2.

As we go forward with our transition, we hope you will continue to share your feedback with us. We will ask your opinion via surveys in Suunto app.

-Your Suunto team

They have it on https://www.suunto.com/Content-pages/digital-service-transition/?setcountry=en as well if you scroll it down to Previous updates . But here’s a strange bit, Previous updates is actually missing from some localized pages, so if you can’t see it there, switch to global or US.

Mff73 · Suunto Spartan Ultra (since 2016) FW: 2.8.24 SA: 4.42+ Android 10, Galaxy S10e

@margusl
Got it thanks.
I thought it was about “Web Version of SuuntoApp”

amasidlover

@Bulkan Yes, Suunto certainly seem to have increased the volume of emails trying to persuade me to buy a new watch since lockdown started!

margusl

@Mff73 , hehe, sorry, no.
There’s this image with a “Sunnto App” alt-text right after View … link.

So Gmail tries to play this smart and creates “View Web Version Suunto app Dear Suunto Community …” summary

freeheeler

@margusl
I have signed up for the newsletter but never ever received any of them

André Faria

@Bulkan said in May Transition Update:

Hi @André-Faria,

The current situation with the coronavirus may affects to the normal activity of every company, included Suunto. I’m very caution in this “lock down”.

I know.I also work in a Sports company, and we are only partially working.
But I guess if we can receive those annoying emails with sales we should also receive the news ones.

margusl

@TELE-HO said in May Transition Update:

@margusl
I have signed up for the newsletter but never ever received any of them

Well… I haven’t
At least not with all those 7 MC accounts that have received updates. No chance those all ended up in a spam?

From my inbox only it’s clear that there’s some grouping and targeting going on (Ambit & Ambit3 get different set of mail updates), so I guess it’s possible that you were taken out from the target group once you added that S9B of yours to a SA account that shares the same mail as your MC account. Or some other weird logic.

freeheeler

@margusl
I signed up when I joined SA forum and then again when I activated my S9B

thomas bert

Hi, I just noted that Suunto has transferred all my moves from movescount to SA, without me doing anything. fair enough…
As an happy AMBIT2 user: I have the following questions:

Will my moves done after this dump be synced with the app? automaticall?
Since last week, I can not upload gpx files to movescount. (I think the website was down for maintenance earlier this week) . is this functionallity gone? then please share how I can put new routes on my Ambit2. I can upload new ones in SA, but it doesn’t seem to sync with MC.

thanks for your help,
thomas

margusl

@thomas-bert said in May Transition Update:

Will my moves done after this dump be synced with the app? automaticall?

Only if you sync with Suuntolink instead of Moveslink2 - https://www.suunto.com/et-ee/Support/software-support/suuntolink/ Just note that Suuntolink does not send your activities to Movescount, only to Suunto App.
One exception to this is having SportStracker connection enabled in Movescount.

Since last week, I can not upload gpx files to movescount. (I think the website was down for maintenance earlier this week) . is this functionallity gone? then please share how I can put new routes on my Ambit2. I can upload new ones in SA, but it doesn’t seem to sync with MC.

With Chrome? Not sure why it started popping up just recently -
https://forum.suunto.com/topic/4569/importing-gpx-file-to-movescount-not-working