April Transition Update

Dimitrios Kanellopoulos

@Yannis-Belouris I just realized I have no real packaging to double check.

The way I read this is that the forced transition to the new platform is accelerated and nothing new has really been promised. A3 owners or anyone else who want to continue using Movescount will lose ability to sync wirelessly with Movescount by end of 2019 if they lose or upgrade their phones and have to reinstall apps.

Meanwhile Garmin has released 945 with 36 hour battery life in best GPS mode. I can’t believe I say that but moving back to Garmin after almost 7 years now seems more likely.

@silentvoyager by 2020 fenix 6 will be out and will the s9 successor.
By then suunto will have introduced some features in FW and SA but what will give it the edge?
Galileo is playing catch up. Training/recovery/metrics is something delegated to 3rd parties.
At least with polar there is a roadmap of expected features.
Anyway, we wait and see what the future holds.

Mff73

@silentvoyager
Movescount App will not be available anymore in appstore, but installed one will still be usable.
So wireless sync still possible until further notice.
I read this like that

@Mff73 said in April Transition Update:

@silentvoyager
Movescount App will not be available anymore in appstore, but installed one will still be usable.
So wireless sync still possible until further notice.
I read this like that

Yes, that’s why I added “if the phone is lost or upgraded”. My phone will actually be due for upgrade around that time.

Mff73

@silentvoyager
Trust in some forum guys here or there, there will still be some apk (for Android at least) to install it without playstore

coldrainsnow

@silentvoyager said in April Transition Update:

Meanwhile Garmin has released 945 with 36 hour battery life in best GPS mode. I can’t believe I say that but moving back to Garmin after almost 7 years now seems more likely.

Yup, it’s nice to hear from Suunto (three months later) but I can’t help feeling that they are about to be left behind in a massive way.

I certainly will be jumping ship to Garmin or Coros if they don’t integrate FULL functionality for my Ambit 3 in the new Suunto app. The ability to edit sport modes, routes, LOI, etc.

It really is a shame that such quality hardware falls victim to poor software and customer service.

Dimitrios Kanellopoulos

Hey hi @coldrainsnow ,

@coldrainsnow said in April Transition Update:

customer service.

… just a question as I am collecting feedback about customer service I think you don’t mean customer care/support etc. Right?

Chris Schulz

I am truly in disbelief at the standard of communication from this company. I have trusted suunto products since being an early adopter of the Vector. I regularly write little apps for my Ambit3 and this was the major selling point for me. There has been simply no word on a road map for support. Seriously considering the opposition.

Egika

@Yannis-Belouris said in April Transition Update:

@Dimitrios-Kanellopoulos will have to check my original packaging. Because back then SA was only available in beta from and a very crude one that is.

This 9 packaging clearly referencing to the app, not MC

@Egika date of purchase? I bought mine July 2018. Will check when I get home.
Not that it matters that much, but still

Egika

@Yannis-Belouris
Manufacturing date says more than purchasing date.
You never know how long it has been sitting in the shelves.
This one is from week 25 2018.
Same.

amasidlover

All I can see from this latest update is that as of end of 2019 as an Ambit3 user, unless I maintain a backup of the APK and a compatible phone, I will lose:

Sports settings for multi-sports.
Ability to create complex workouts
Ability to configure notifications
(and other things in movescount web that I don’t use).

I’ve notified Suunto customer support that unless they can provide a timeline for providing those features in some other form (via Suunto App if necessary) and specifically the 1st one, that I will be expecting a refund under the UK Consumer Rights Act 2015 - since I believe it is reasonable to expect the software for the watch to last as long as the hardware (limitation of 6 years under the act and my watch is only 4 years old).

Other users in the UK / EU may want to try the same.

Saverio Ramirez

@Dimitrios-Kanellopoulos
It would be good to have a web app besides mobile app (also after discontinuing Moves count.com), in order to manage analytics and watch/activity settings from a big screen and keyboard on not from the phone.
Thanks

John van Winkel

@Saverio-Ramirez maybe you can use ‘real vnc’ to control your android from your pc? its popular among raspberry pi users, maybe it can help.

Francois

A1/A2 watch owners were displeased a LOT when Suunto said on the first announcement that MC would go away. I think they wanted to let know to these users that they are changing plans / working on a solution for them.

Considering your emphasis on “a LOT”, if what you are saying is true (and I hope it is), it would have been wiser from them to explicitly write something like “A1/A2 users should be assured that we are working on a solution to keep their watches working after the transition”. As far as I can see, this update barely acknowledges that a problem exists, but kicks the can of solving it down the road. It’s not really reassuring in the end.

Dimitrios Kanellopoulos

@Francois good point

Spree

@amasidlover That is not how the UK law works, I’m afraid. 6 years is the “statue of limitation” for finding/communicating issues that are considered to have always been present on a consumer good - it is not the limit of how long a product (any product) is supposed to last.

If that was the case, every product should have an explicit 6 years warranty, and this is clearly not the case.

BobMiles

This post is deleted!

Evangelos Kopasakis

@silentvoyager You can find it in your app library on Google play store!