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    April Transition Update

    Scheduled Pinned Locked Moved Digital service transition
    124 Posts 56 Posters 20.6k Views 60 Watching
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by

      @remib said in April Transition Update:

      And that what A3 users are really waiting for. SA set really and fully working. Not that featureless basic compatibility that makes us cannot only put a simple gpx route into the watch.

      I am also using a A3 šŸ˜‰ I know the pain when I have to lend it to a non techie fiend and propose SA šŸ˜‰

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      1 Reply Last reply Reply Quote 3
      • ? Offline
        A Former User @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos I think that when I bought my s9 it was MC compatible. June of 2018.
        I wish they implement a good way to sync in MC from SA. After all I heard that suunto has a brand new open API šŸ™‚

        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
        • G Offline
          gdmercad
          last edited by

          Hoping Suunto does the right thing for A3 users. I am keeping my ear close to the ground on any significant moves making A3 fully compatible with The Suunto App. Researching options to move to in case my A3 remains non fully compatible with the Suunto app with Movescount gone. Suunto9 baro???

          1 Reply Last reply Reply Quote 2
          • A Offline
            antpoli @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos said in April Transition Update:

            A1/A2 watch owners were displeased a LOT when Suunto said on the first announcement that MC would go away. I think they wanted to let know to these users that they are changing plans / working on a solution for them.

            Finally feedback from suunto and a good news. Let’s hope suunto is able to continue to develop (or even only maintain) the web platform for cable users (e.g. Ambit 1/2 series at least)… but as well for all suunto users because using PC ismuch better and easy than a tiny phone screen

            looking forward for next (good) news

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @Guest
              last edited by

              @Yannis-Belouris nope. We actually released an update just after 1 week to SL and MC apps/web to support it.

              There is nowhere in the S9 communicated any product promise for MC.

              S9 is compatible with MC but its not in the promise or in any reference from Suunto.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              ? 1 Reply Last reply Reply Quote 0
              • J Offline
                jsuarez Bronze Member @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos
                Thanks for the update!

                Regarding the features of MC that should be conserved/replicated in SA web, is there any way in which we, the users, can provide feedback?

                Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager @jsuarez
                  last edited by

                  @jsuarez I think the time will come for that, and this forum should be the place to add this feedback.

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  J 1 Reply Last reply Reply Quote 1
                  • J Offline
                    jsuarez Bronze Member @Dimitrios Kanellopoulos
                    last edited by jsuarez

                    @Dimitrios-Kanellopoulos
                    Thanks!

                    Additionally, before nuking the MC app, it would be sound to have the SA web frontend in production. The lack of that frontend with the much beloved MC features is the only thing preventing me to go full SA (i.e., sports mode customisation, routes, etc).

                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 2
                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager @jsuarez
                      last edited by

                      @jsuarez that is not in my hand but noted for the feedback I need to report.

                      That said though, I think you could still use the cable to sync to the web (and view it via a pc) and keep the SA for mobile only. I know it’s not the best but just saying šŸ™‚

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      1 Reply Last reply Reply Quote 2
                      • ? Offline
                        A Former User @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos will have to check my original packaging. Because back then SA was only available in beta from and a very crude one that is.

                        Dimitrios KanellopoulosD EgikaE 2 Replies Last reply Reply Quote 1
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @Guest
                          last edited by

                          @Yannis-Belouris 😮 I just realized I have no real packaging to double check.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 0
                          • ? Offline
                            A Former User
                            last edited by A Former User

                            The way I read this is that the forced transition to the new platform is accelerated and nothing new has really been promised. A3 owners or anyone else who want to continue using Movescount will lose ability to sync wirelessly with Movescount by end of 2019 if they lose or upgrade their phones and have to reinstall apps.

                            Meanwhile Garmin has released 945 with 36 hour battery life in best GPS mode. I can’t believe I say that but moving back to Garmin after almost 7 years now seems more likely.

                            ? Mff73M C 3 Replies Last reply Reply Quote 6
                            • ? Offline
                              A Former User @Guest
                              last edited by

                              @silentvoyager by 2020 fenix 6 will be out and will the s9 successor.
                              By then suunto will have introduced some features in FW and SA but what will give it the edge?
                              Galileo is playing catch up. Training/recovery/metrics is something delegated to 3rd parties.
                              At least with polar there is a roadmap of expected features.
                              Anyway, we wait and see what the future holds.

                              1 Reply Last reply Reply Quote 0
                              • Mff73M Offline
                                Mff73 @Guest
                                last edited by

                                @silentvoyager
                                Movescount App will not be available anymore in appstore, but installed one will still be usable.
                                So wireless sync still possible until further notice.
                                I read this like that

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                Suunto Vertical all black
                                Wife : S9PP
                                SA: Always the latest beta :)
                                Android 13, Galaxy S205G

                                ? 1 Reply Last reply Reply Quote 0
                                • ? Offline
                                  A Former User @Mff73
                                  last edited by

                                  @Mff73 said in April Transition Update:

                                  @silentvoyager
                                  Movescount App will not be available anymore in appstore, but installed one will still be usable.
                                  So wireless sync still possible until further notice.
                                  I read this like that

                                  Yes, that’s why I added ā€œif the phone is lost or upgradedā€. My phone will actually be due for upgrade around that time.

                                  Mff73M Evangelos KopasakisE 2 Replies Last reply Reply Quote 0
                                  • Mff73M Offline
                                    Mff73 @Guest
                                    last edited by

                                    @silentvoyager
                                    Trust in some forum guys here or there, there will still be some apk (for Android at least) to install it without playstore šŸ˜‰

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    1 Reply Last reply Reply Quote 0
                                    • C Offline
                                      coldrainsnow Bronze Member @Guest
                                      last edited by

                                      @silentvoyager said in April Transition Update:

                                      Meanwhile Garmin has released 945 with 36 hour battery life in best GPS mode. I can’t believe I say that but moving back to Garmin after almost 7 years now seems more likely.

                                      Yup, it’s nice to hear from Suunto (three months later) but I can’t help feeling that they are about to be left behind in a massive way.

                                      I certainly will be jumping ship to Garmin or Coros if they don’t integrate FULL functionality for my Ambit 3 in the new Suunto app. The ability to edit sport modes, routes, LOI, etc.

                                      It really is a shame that such quality hardware falls victim to poor software and customer service.

                                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 5
                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager @coldrainsnow
                                        last edited by

                                        Hey hi @coldrainsnow ,

                                        @coldrainsnow said in April Transition Update:

                                        customer service.

                                        … just a question as I am collecting feedback about customer service I think you don’t mean customer care/support etc. Right?

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        C 1 Reply Last reply Reply Quote 0
                                        • Chris SchulzC Offline
                                          Chris Schulz
                                          last edited by

                                          I am truly in disbelief at the standard of communication from this company. I have trusted suunto products since being an early adopter of the Vector. I regularly write little apps for my Ambit3 and this was the major selling point for me. There has been simply no word on a road map for support. Seriously considering the opposition.

                                          1 Reply Last reply Reply Quote 7
                                          • EgikaE Offline
                                            Egika Platinum Member @Guest
                                            last edited by

                                            @Yannis-Belouris said in April Transition Update:

                                            @Dimitrios-Kanellopoulos will have to check my original packaging. Because back then SA was only available in beta from and a very crude one that is.

                                            This 9 packaging clearly referencing to the app, not MC
                                            A2DB80BF-B77A-44BA-ACF6-C0F41A919EA6.jpeg

                                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                            Race S All Black - Titanium Courtney
                                            Run Lime

                                            ? 1 Reply Last reply Reply Quote 1
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