Suunto, respect your most important stakeholder, your customers!



  • Suunto, respect your most important stakeholder, your customers!

    They pay your bills and your monthly pay-checks. So don’t let them down by making older devices (pre Ambit3) useless on the new platform. (= my first requirement for then new platform)
    This is not something I can align with (my perception of) Suunto’s brand image. I tought Suunto was building durable, reliable sports activity watches for people who like to be outdoors. Some people only need that kind of device and not the latest bling-bling connectivity and buy one of the older models and equally some kind of software to analyse the captured data. BTW, who needs wireless syncing with a smartphone in the outdoors where there is no mobile data available?
    Secondly how do the explain this decision in face of Amer’s stakeholder engagement & responsibility statements? (https://www.amersports.com/responsibility) Is this just window dressing? Has Amer turned Suunto’s focus to shareholder value only? I do understand that having a web platform like movescount costs money but it came with the watch, it is part of the Suunto user experience.
    As smartwatch technology becomes mature, the Suunto experience will be about being part of the Suunto community that can interact on a strong platform. So my advice to Suunto is: build that strong platform, for all users. Because those that you turn down now are not likely to return, including myself.
    My expectations for the new platform are:

    • Backward compatability with older models, like Ambit2.
    • Acccesible from pc or laptop. For serious users (and again, not the bling-bling users) the platform is about 2 things, analysing the captured data and routeplanning (sharing and building). I don’t see how this can work better on the small screen of a smartphone or tablet.
    • Improve routebuilding capabilty, like importing 2 routes and (manually) combining them to 1 route.
    • Heatmap visibility down to the zoom level where you are actually building the new route.
    • Possibility to modify apps and which data are shown on your watch.

    succes,
    Thomas


  • Moderator

    @thomas-bert said in Suunto, respect your most important stakeholder, your customers!:

    Suunto, respect your most important stakeholder, your customers!

    They pay your bills and your monthly pay-checks. So don’t let them down by making older devices (pre Ambit3) useless on the new platform. (= my first requirement for then new platform)
    This is not something I can align with (my perception of) Suunto’s brand image. I tought Suunto was building durable, reliable sports activity watches for people who like to be outdoors. Some people only need that kind of device and not the latest bling-bling connectivity and buy one of the older models and equally some kind of software to analyse the captured data. BTW, who needs wireless syncing with a smartphone in the outdoors where there is no mobile data available?
    Secondly how do the explain this decision in face of Amer’s stakeholder engagement & responsibility statements? (https://www.amersports.com/responsibility) Is this just window dressing? Has Amer turned Suunto’s focus to shareholder value only? I do understand that having a web platform like movescount costs money but it came with the watch, it is part of the Suunto user experience.
    As smartwatch technology becomes mature, the Suunto experience will be about being part of the Suunto community that can interact on a strong platform. So my advice to Suunto is: build that strong platform, for all users. Because those that you turn down now are not likely to return, including myself.
    My expectations for the new platform are:

    • Backward compatability with older models, like Ambit2.
    • Acccesible from pc or laptop. For serious users (and again, not the bling-bling users) the platform is about 2 things, analysing the captured data and routeplanning (sharing and building). I don’t see how this can work better on the small screen of a smartphone or tablet.
    • Improve routebuilding capabilty, like importing 2 routes and (manually) combining them to 1 route.
    • Heatmap visibility down to the zoom level where you are actually building the new route.
    • Possibility to modify apps and which data are shown on your watch.

    succes,
    Thomas

    Have you used Suunto app? The last two are already implemented except I do not know what you mean by modify apps. If you read the many, many posts prior to yours the topics you mentioned have been discussed at length. Agree about route planning, that is why the app can import GPX files so you can route plan on the best web interface, I use Gaia, which is better than Movescount.


  • Moderator

    By apps he has in mind written watch apps by users which are available for ambits and I very very miss this functionality for spartan.


  • Bronze Member

    @Brad_Olwin said in Suunto, respect your most important stakeholder, your customers!:

    @thomas-bert said in Suunto, respect your most important stakeholder, your customers!:

    Suunto, respect your most important stakeholder, your customers!

    They pay your bills and your monthly pay-checks. So don’t let them down by making older devices (pre Ambit3) useless on the new platform. (= my first requirement for then new platform)
    This is not something I can align with (my perception of) Suunto’s brand image. I tought Suunto was building durable, reliable sports activity watches for people who like to be outdoors. Some people only need that kind of device and not the latest bling-bling connectivity and buy one of the older models and equally some kind of software to analyse the captured data. BTW, who needs wireless syncing with a smartphone in the outdoors where there is no mobile data available?
    Secondly how do the explain this decision in face of Amer’s stakeholder engagement & responsibility statements? (https://www.amersports.com/responsibility) Is this just window dressing? Has Amer turned Suunto’s focus to shareholder value only? I do understand that having a web platform like movescount costs money but it came with the watch, it is part of the Suunto user experience.
    As smartwatch technology becomes mature, the Suunto experience will be about being part of the Suunto community that can interact on a strong platform. So my advice to Suunto is: build that strong platform, for all users. Because those that you turn down now are not likely to return, including myself.
    My expectations for the new platform are:

    • Backward compatability with older models, like Ambit2.
    • Acccesible from pc or laptop. For serious users (and again, not the bling-bling users) the platform is about 2 things, analysing the captured data and routeplanning (sharing and building). I don’t see how this can work better on the small screen of a smartphone or tablet.
    • Improve routebuilding capabilty, like importing 2 routes and (manually) combining them to 1 route.
    • Heatmap visibility down to the zoom level where you are actually building the new route.
    • Possibility to modify apps and which data are shown on your watch.

    succes,
    Thomas

    Have you used Suunto app? The last two are already implemented except I do not know what you mean by modify apps. If you read the many, many posts prior to yours the topics you mentioned have been discussed at length. Agree about route planning, that is why the app can import GPX files so you can route plan on the best web interface, I use Gaia, which is better than Movescount.

    I used (or tried to use) Suunto app and with Ambit3 it is totally useless (comparing to Movescount). And “the last two” are NOT already implemented (Thomas mentiones heatmap in connection with “building the new route”).

    And some people don´t want to use / buy external apps. I bought Suunto watches with Movescount.

    I fully agree with Thomas.


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