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    Suunto app: Unable to log-in

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    • J
      juagicre last edited by

      Hi there,

      I installed the Suunto app and saw that there is: log-in and registration (via facebook). I have a working web account to suunto and movescount (and the forum), (is not clear to me whether they are connected or not).
      From the Suunto app the log–in screen keeps telling me: ¨Incorrect username and password combination¨, and trust me, I typed the correct username (I also tried with the e-mail) and password (which I renewed just in case).
      Is there something special or somewhere to register first (no facebook!) to get logged-in?

      Thanks in advance!

      1 Reply Last reply Reply Quote 0
      • Brad_Olwin
        Brad_Olwin Moderator last edited by

        The app is not connected to Movescount. You will need a new log in.

        1 Reply Last reply Reply Quote 0
        • suzzlo
          suzzlo Moderator last edited by

          Hi, please read FAQ
          https://forum.suunto.com/topic/371/android-getting-started-frequently-asked-questions

          BR

          1 Reply Last reply Reply Quote 0
          • Paridave
            Paridave last edited by

            Tried to set up an new account and got the error message “email already in use.” Tried using my password for the Suunto app Forum and got the “invalid username and passwprd combination” error. I also tried to reset my password and got the message email sent… but got no email.

            sartoric 1 Reply Last reply Reply Quote 0
            • sartoric
              sartoric Moderator @Paridave last edited by

              @Paridave
              Do you have a sport tracker account using the same email ?

              1 Reply Last reply Reply Quote 0
              • Paridave
                Paridave last edited by

                No I don’t, only Movescount which I’ve deleted from the phone. It was never on the tablet. I restarted the phone after deleting the account.

                sartoric 1 Reply Last reply Reply Quote 0
                • sartoric
                  sartoric Moderator @Paridave last edited by

                  @Paridave
                  That’s strange …

                  1 Reply Last reply Reply Quote 0
                  • Z
                    zerwe last edited by

                    Just downloaded Suunto App, created a new account, and had my email confirmed, but I am still unable to login to Suunto App all I get is “Login Failed.”

                    Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 0
                    • Dimitrios Kanellopoulos
                      Dimitrios Kanellopoulos Community Manager @zerwe last edited by

                      @zerwe try reset password.

                      1 Reply Last reply Reply Quote 0
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