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    Is there anyy Official info how to move all data from Movescount to Suunto App?

    Digital service transition
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    • B
      borgelkranz Bronze Member @karel louda last edited by

      @karel-louda I have the same problem and asked @Dimitrios-Kanellopoulos for help. He wants to keep me posted on this but currently is on vacation. Maybe you can reach out to him?

      karel louda 1 Reply Last reply Reply Quote 0
      • Alan Košuta
        Alan Košuta last edited by

        Hello all.
        I have a problem with tansfering history data from movescount to suunto app. I did everything that the instructions told me. The apps are connected but I cant see the history yet. I also cant see the progress bar of any kind so I dont even know if its working. Im talking about mobile apps.

        1 Reply Last reply Reply Quote 0
        • karel louda
          karel louda Bronze Member @borgelkranz last edited by

          @borgelkranz
          Answer from Suunto Support.

          Thank you for contacting Suunto Customer Support.

          Unfortunately, you can’t do a second attempt on importing your old Sports-Tracker account to a new one. We apologize for this inconvenience but we don’t have features to import your old activities on a second attempt in Suunto App.

          If you have other concerns, don’t hesitate to contact us.

          Sincerely,
          Raphael
          Suunto Customer Support Team

          B suzzlo 2 Replies Last reply Reply Quote 0
          • B
            borgelkranz Bronze Member @karel louda last edited by

            @karel-louda disappointing ☹

            1 Reply Last reply Reply Quote 0
            • suzzlo
              suzzlo Moderator @karel louda last edited by

              @karel-louda no idea if it could work: creating new SA account and linking with MC?

              Suunto: S9Peak, Spartan Sport Wrist
              Garmin: FR745, Edge 530
              SA topics:

              • Guides - https://forum.suunto.com/tags/guides
              Mff73 1 Reply Last reply Reply Quote 0
              • Mff73
                Mff73 Platinum Member @suzzlo last edited by

                @suzzlo said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                @karel-louda no idea if it could work: creating new SA account and linking with MC?

                It won’t work as MC account is then flagged as synced.
                It is technically feasible for Suunto to unflag and let a second sync (done for me after some sync test before official release) , but surely they don’t want to do it for everyone request it.

                Suunto Spartan Ultra (since 2016) FW: 2.8.24
                SA: 4.56*
                Android 10, Galaxy S10e

                1 Reply Last reply Reply Quote 1
                • K
                  KarlMyers840 Banned last edited by

                  Threads should stay focused on one topic/problem/bug/suggestion etc.
                  [Whatsapp status romantic]((https://whatsstatus.org/)
                  Whatsapp status video romantic

                  1 Reply Last reply Reply Quote -5
                  • M
                    Maciej last edited by

                    @Dimitrios-Kanellopoulos
                    I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
                    Kind regards
                    Maciej

                    Mff73 freeheeler 2 Replies Last reply Reply Quote 0
                    • Mff73
                      Mff73 Platinum Member @Maciej last edited by

                      @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                      @Dimitrios-Kanellopoulos
                      I’ve transferred my moves from Movescount to Suunto App but there’s some issue. All my moves from 22/03/2017 untill now have been transferred correctly but no moves from 06/04/2016 until 21/03/2017. There are more than 130 moves that still have to be transferred. I’ve been using my Suunto Ambit 3 Peak and don’t want to change it to any other brand. I’m trying to transfer moves once again but the app doesn’t allow it. It’s intended to be done only once. Is there any chance Suunto alows me to do it again or do it for me? I don’t want to lose more than 130 moves.
                      Kind regards
                      Maciej

                      Your moves from MC are not lost 🙂
                      Do you receive the mail from Suunto stating that transfer is completed ? If not, it could take still sometime to complete.
                      But if yes, you have have an issue.

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24
                      SA: 4.56*
                      Android 10, Galaxy S10e

                      M 1 Reply Last reply Reply Quote 0
                      • freeheeler
                        freeheeler @Maciej last edited by freeheeler

                        @Maciej
                        you’ve got an ambit and as I remember the full transfer from MC to SA is not open yet for users with older watches.
                        I could also only transfer activities until January 2018, when ambit was my only watch. Everything before was not transferred.
                        When I logged in with my new S9B I could start the entire transfer.

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                        • M
                          Maciej @Mff73 last edited by

                          @Mff73 I got an e-mail from Suunto confirming the transfer has been accomplished. There’s definitely an issue. Unfortunately there’s no other way to tranfer moves to Suunto App because SA doesn’t have such feature as “import workouts from GPX files”.

                          Mff73 Dimitrios Kanellopoulos 2 Replies Last reply Reply Quote 0
                          • Mff73
                            Mff73 Platinum Member @Maciej last edited by

                            @Maciej
                            So yes, it looks like an issue.
                            Then I think, @Dimitrios-Kanellopoulos is the only master to advice if a support ticket is worth.

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24
                            SA: 4.56*
                            Android 10, Galaxy S10e

                            1 Reply Last reply Reply Quote 0
                            • Dimitrios Kanellopoulos
                              Dimitrios Kanellopoulos Community Manager @Maciej last edited by

                              @Maciej you got an email of success but nothing in your app ?

                              Android Developer @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos

                              Mff73 1 Reply Last reply Reply Quote 0
                              • Mff73
                                Mff73 Platinum Member @Dimitrios Kanellopoulos last edited by

                                @Dimitrios-Kanellopoulos said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                                @Maciej you got an email of success but nothing in your app ?

                                Not nothing, but it misses 130 moves during a date range.

                                Suunto Spartan Ultra (since 2016) FW: 2.8.24
                                SA: 4.56*
                                Android 10, Galaxy S10e

                                Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote 1
                                • Dimitrios Kanellopoulos
                                  Dimitrios Kanellopoulos Community Manager @Mff73 last edited by

                                  @Mff73 I d contact support for this 😕

                                  Android Developer @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    Maciej @Dimitrios Kanellopoulos last edited by

                                    @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                                    Mff73 1 Reply Last reply Reply Quote 0
                                    • Mff73
                                      Mff73 Platinum Member @Maciej last edited by

                                      @Maciej said in Is there anyy Official info how to move all data from Movescount to Suunto App?:

                                      @Dimitrios-Kanellopoulos I don’t remember what was in the app. Now I can see the both account Suunto App and Movescount are connected in SA.

                                      Please consider that accounts MC and SA are not really “connected” but more consider that you have triggered the “OneShot full transfer” from MC to SA.
                                      No new moves from movescount will be transfered, it is not a connection, not a sync link.

                                      For your case, only support can analyze your missing moves and see what to do.

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24
                                      SA: 4.56*
                                      Android 10, Galaxy S10e

                                      M 2 Replies Last reply Reply Quote 1
                                      • M
                                        Maciej @Mff73 last edited by

                                        @Mff73 Who should I contact?

                                        1 Reply Last reply Reply Quote 0
                                        • R
                                          RebeccaCarlson637 Banned last edited by sartoric

                                          Do you have an estimated for the data transfer to happen for Ambit3?
                                          [WhatsApp Status Attitude]
                                          [WhatsApp Video Download Funny]

                                          Dimitrios Kanellopoulos 1 Reply Last reply Reply Quote -3
                                          • Dimitrios Kanellopoulos
                                            Dimitrios Kanellopoulos Community Manager @RebeccaCarlson637 last edited by

                                            @RebeccaCarlson637 no but I can ban you easily 😄 (making a joke here )

                                            Screenshot 2019-12-17 at 21.50.34.png

                                            Android Developer @Suunto
                                            Creator of Quantified-Self.io
                                            youtube.com/c/dimitrioskanellopoulos

                                            Saketo Nemo M 2 Replies Last reply Reply Quote 4
                                            • Saketo Nemo
                                              Saketo Nemo Moderator @Dimitrios Kanellopoulos last edited by

                                              @Dimitrios-Kanellopoulos
                                              Oh god !
                                              😂 😂 😂 😂 😂 😂

                                              1 Reply Last reply Reply Quote 0
                                              • M
                                                margusl @Dimitrios Kanellopoulos last edited by

                                                @Dimitrios-Kanellopoulos , when keeping those clickbait links, doesn’t that make the mission of the spam account kind of… complete 😐 ?

                                                1 Reply Last reply Reply Quote 2
                                                • M
                                                  Maciej @Mff73 last edited by

                                                  @Mff73 I contactet support 3 months ago. Every month they get back to me thanking for my patience and asking the same questions:
                                                  OS version
                                                  Suunto App version
                                                  Movescount version
                                                  etc.
                                                  They’ve done nothing so far to help me. I’m afraid there’s no way to transfer missing moves from Movescount to Suunto App. I’m very dissapointed with their support and I’m considering changing my watch and buying some product from competition as I’ve lost my moves, anyhow. I don’t understand their attitude to their customers. Somebody buys a Suunto device, uses it, they change software, you loose your moves and what they say? They don’t care 🙂

                                                  freeheeler N 2 Replies Last reply Reply Quote 0
                                                  • freeheeler
                                                    freeheeler @Maciej last edited by

                                                    @Maciej
                                                    I’m not sure if the complete upload of MC history to SA is “already” open for Ambit series… but when I was still using my Ambit only, I noticed anything before 2018 was not loaded into SA.
                                                    I would not worry too much yet.
                                                    You still see your data in MC, right?

                                                    M 1 Reply Last reply Reply Quote 0
                                                    • M
                                                      Maciej @freeheeler last edited by

                                                      @TELE-HO in MC yes, I do but this is one shot transfer so doing it there’s no second chance.

                                                      Mff73 1 Reply Last reply Reply Quote 0
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